James Chrysler Dodge Jeep Ram

Where do I start? Well I spoke with an individual over email, and I told her about my experiences seeing a car on a dealer’s website, going to the lot only to find out that the car had been sold? She said email, and I told her about my experiences seeing a car on a dealer’s website, going to the lot only to find out that the car had been sold? She said to me "That doesn’t happen here." I even sent them the list of vehicles I wanted to see, was because I was driving all the way from Syracuse for those vehicles. When I got there, the number one truck I really wanted was sold, and the other trucks I wanted to see wasn’t even at that location. I am very upset that I made my wife and kids come with me for one, second drive all the way out there and find out the trucks I wanted wasn’t even there, third (even my wife said the same thing) we got a major attitude from both Josh Irwin, and John Shields because I didn’t want to buy a brand new truck. John kept trying to force numbers at me without even looking at my trade, even though I said to him several times “look at my trade”. Both my wife and I have never felt disrespected like that before at a dealership, I buy a new (used) car every 2 years so I have experience with dealerships all over New York, and again I have never experienced what I did last night at this dealership. I make a lot of money, but I would rather spend my money on my wife and kids than a car, so I have a budget I keep to when I buy a car. Could I have bought a brand new truck, sure no problem, but that’s not what I wanted. I really thought this dealership was going to be different since it was away from the city of Syracuse, but I guess not. The female that helped me at the start seemed very nice, too bad she doesn't sell cars any more, I might have walked away with a car last night. If I was treated right, this dealership would have had my business forever. My daughter is going to need a car soon, so that’s 3 cars I would be buying every 2-3 years. Well I hope Mr. Provenzano is made aware of this, because I noticed we likes to promote other social websites, so its not that hard for someone who had a bad experience to go on these sites and explain what a bad experience they had with his dealerships. Bad media like that wouldn’t help his “Dealer for the people” reputation. More

I met Josh Irwin last week. Coming from a very bad experience from Romano Toyota I was cautious to say the least. I found Josh very easy to talk to, open and direct. Not only was he knowledgeable but experience from Romano Toyota I was cautious to say the least. I found Josh very easy to talk to, open and direct. Not only was he knowledgeable but he actually listened to me, what I needed, what I wanted and what I could afford. There were so many things that impressed me that day but the most impressive was when the owner himself, the general manager, Josh and myself just sat and openly negotiated, honestly, no pressure. For once just honest talking. It was all out in the open. No back door or back office negotiations. No going back and forth from salesperson to office manager. They worked.. we all worked .. together. honestly coming up with every incentives, rebates or whatever they could. The next thing that was even more impressive was the level of ethics that was shown after I leased my Jeep. Before submitting the paperwork they found a mistake. My interest rate was actually much lower than expected saving me even more money. Josh called to let me know and I went back to resubmit the paperwork. Now that's was honesty!. Would I recommend them again in a heartbeat..and I have! Sincerely Mary Krick More

It was an amazing experience. They got me out of my upside down loan and into a brand new 2013 Dodge Avenger. I absolutely love my car and I walked in at 3pm and drove off in my new ride around 6:30. T upside down loan and into a brand new 2013 Dodge Avenger. I absolutely love my car and I walked in at 3pm and drove off in my new ride around 6:30. They gave me such a great deal. John was amazingly helpful and knowledgeable. A few of my family members purchased a vehicle from here and they reccomended that I go there. I will always recommend this dealership to anyone I know looking for a new ride. Thank you guys so much for your amazing service!!! More

I had the best experience ever, I literally walked into the dealership at 6pm on a Monday evening and drove away in a new car at 9pm. Kaytie, Ryan and Jason (to mention a few and whom ever else was involve the dealership at 6pm on a Monday evening and drove away in a new car at 9pm. Kaytie, Ryan and Jason (to mention a few and whom ever else was involved) were all so professional and courteous. None of them seemed to be bothered that they stayed past closing time. When I stopped by the following day to pick up my plates, Ryan informed me that he was able to find me an even better loan rate. What a nice surprise that was, he really went out of his way, as did every one involved. Thanks for such an outstanding buying experience and keep up the great work! More

Dave and the whole staff at Finger Lakes Chrysler Dodge Jeep Ram were very friendly and were willing to stay late to get my fiancé and me into our brand new Dodge Ram 1500 quad cab truck. Dave explained e Jeep Ram were very friendly and were willing to stay late to get my fiancé and me into our brand new Dodge Ram 1500 quad cab truck. Dave explained everything very clearly to us about the ins and outs of the truck, so we knew what we were getting, even though we had done our background checks on the differences of other brands of vehicles. Overall, we couldn't have asked for a better experience in buying a vehicle and there was NO PRESURE AT ALL to buy something that were would have regretted later! Thanks to everyone who was involved and we will be going back for our next purchase. More

My wife Amy and I came to Finger Lakes Dodge Jeep Chrysler to test drive some SUV's. We had a 2007 Saturn for trade and owed quite a bit still on the loan. Sam set up our appt. at a convenient time f Chrysler to test drive some SUV's. We had a 2007 Saturn for trade and owed quite a bit still on the loan. Sam set up our appt. at a convenient time for us and Josh Irwin took us around the lot. We weren't quite sure even what to drive but Josh was quite knowledgeable about the different SUV's and because of him we were able to narrow the choice down to 2 vehicles. After test driving 3 different ones and even letting us take one home to see if it would fit in the garage, we chose a 2011 Dodge Journey AWD. We are very happy about this vehicle and Amy will feel a lot safer driving in poor conditions. We also with Josh and John Shields' help got an affordable monthly payment close to what we had with the Saturn. Overall Amy and I are glad we tried the "dealer for the people" and will recommend them to my friends and family. More

When the time came to trade in my jeep cherokee there was only one place for me to go and that was to Fingerlakes chrysler dodge jeep. Besides knowing many of the employees there I knew from their track reco only one place for me to go and that was to Fingerlakes chrysler dodge jeep. Besides knowing many of the employees there I knew from their track record I would be taken care of. With the puchace of my 2013 jeep I was treated in a very professonal manner even though the sales man I selected I had been friends with for a number of years. Friendship aside He explain everything to me in full and treated me like a friend and a customer, and i really liked that.. I know where ill be going for the next puchase for sure and will definatly reccomend this dealership. I belive its hard these day to feel satisfied when making expensive puchases but I feel like i got a great deal and could be happier! More

I live 45 minutes away from this dealership. But they had 3 used cars I was interested in, so I thought it was worth the drive. One problem was they refused to give any price info, either on the phone or in 3 used cars I was interested in, so I thought it was worth the drive. One problem was they refused to give any price info, either on the phone or in their ads. I did not want to drive 45 minutes for a car that was not in my budget. I spoke to the manager who assured me they price to the NAPA book, which is similar to Edmunds pricing. I explained which 3 cars I wanted to see, using their stock numbers. I scheduled an appointment for today. Their sales consultant even called me a few hours before to confirm the visit. When I got there, I was told that 2 of the cars were at their other dealership, 300 miles away! No apologies, no explanations. The sales consultant who scheduled the appointment said, "Well, it was nice of you to come! I got to meet you!" (We had spoken 3 times.) We did have one car to test drive, which we liked. The manager gave us a price 185% over the Edmunds listed price based on local sales. ($6,000). It was then I knew why they refused to list prices. This dealership is overflowing in charm. It is NOT for a serious car buyer. More

My husband and I bought a new grand caravan and the experience was great. Our salesman Dave was very nice and we feel he gave us a great amount of trade in value for our old vehicle and took the time experience was great. Our salesman Dave was very nice and we feel he gave us a great amount of trade in value for our old vehicle and took the time to get us the best rate and payment possible. Our credit was not great to say the least and Dave and the finance team was able to make it work for us. The staff was great and helpful and we love the new van and so do the kids. We may be in the market for a new truck soon and we will be visiting this dealership first if we do. We absolutely reccomend finger lakes chrysler dodge. Jess & Dave Garuccio. More

I have never in my life had such a pleasant experience at an auto dealership. Not only did Finger Lakes Chrysler Dodge Jeep Ram give me top dollar for my trade in, they also made it affordable for my wife an an auto dealership. Not only did Finger Lakes Chrysler Dodge Jeep Ram give me top dollar for my trade in, they also made it affordable for my wife and I to purchase the car of our dreams. We never thought in a million years that we would be in a vehicle like the one that they helped us afford. We literally are so blown away at the deal they gave us that it is hard for my wife and I to even accept that the vehicle we purchased is ours. It is as if we are in some fantasy world, and that the vehicle we purchased is just a prolonged test drive. Eddie Akens was a blast to work with, and was extremely knowledgable about all the vehicles we looked at. Eddie was also a straight shooter and wasn't afraid to tell us like it is which I have to say is a very rare thing in the auto dealing industry and it really helped influence our final decision for the better. John the finance guy made sure that we could afford the vehicle and fought tooth and nail to get us the best deal he could. My wife and I are so grateful words couldn't possibly do justice. Finger Lakes Chrysler Dodge Jeep Ram and Mr. Provenzano made our experience so pleasant that they have earned two lifetime customers. Thank you so much for everything. -Dominick J. Ranieri III More