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Jake Sweeney Mazda Tri-County
Cincinnati, OH
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Tyler Dayton Rocks!!!!! Jen Templin - Prior to buying our gently used 2016 CX-5 AWD from Jake Sweeney Mazda, my husband and I came close to purchasing the same car/different Jen Templin - Prior to buying our gently used 2016 CX-5 AWD from Jake Sweeney Mazda, my husband and I came close to purchasing the same car/different color, from another local Mazda dealer. We had taken the other CX-5 for a test drive, ready to buy, however, the negotiation process was horrific. We were told they did not have to sell that car for a penny less nor would they agree to give us something we had asked for since the price was non-negotiable. Fast forward a few days; I spoke with Tyler Dayton via Jake Sweeney's online chat, re: the used 2016 CX-5 AWD they had on their lot. I knew there was a recall on this line of vehicles, so Tyler worked to have this car pushed to the front of the line to be repaired. When my husband and I pulled up to Jake Sweeney Mazda Tri-County, Tyler was there waiting for us (we scheduled an appt.) along with the car 'reserved' for us! Tyler was just plain amazing during our test drive and the negotiation process. We knew there was not much 'wiggle room' with the price, so we asked for a couple of additions. Tyler was optimistic and willing to work with us, and did not hesitate to make this deal work. We had such a positive and professional experience with Tyler; we did not feel inferior or unimportant. Tyler made our car purchasing experience one to remember!!! I am the one driving the CX-5, and I love it. Tyler followed up with me a couple of days after purchasing the car; see how I was enjoying it and to see if I had any questions. I told him I had left my manuals out in the rain over the weekend.....ugh! I asked to purchase another set, as well as a touch-up paint pen. The next day, Tyler left me a message saying the manuals and paint pen were shipped to my home - his treat! Tyler - thank you for making our first experience with Mazda a positive one. You were amazing, and appreciate your friendly approach to working with us. You are highly recommended to future Mazda buyers. Sincerely, Jen and Joe Templin More
Excellent customer service I have never leased or bought a vehicle before but everyone at Mazda was helpful and genuinely wanted to give me what I was looking for. Blake Brewer I have never leased or bought a vehicle before but everyone at Mazda was helpful and genuinely wanted to give me what I was looking for. Blake Brewer was an excellent sales person and walked me through the entire process. Tony, the general manager, was approachable and personable. Great service all around!! More
Excellent !! Greg Fails....A pleasure to know & a pleasure to do business with. Highly recommend. Greg is very personable & knowledgeable. Meeting him once is like Greg Fails....A pleasure to know & a pleasure to do business with. Highly recommend. Greg is very personable & knowledgeable. Meeting him once is like being with an old friend. Charles W. Henne More
Great service, easily the most realistic sales service! I was searching for a car for a long time, and Matt Smith with Mazda made it easy to get exactly the Mazda3 I wanted! I was searching for a car for a long time, and Matt Smith with Mazda made it easy to get exactly the Mazda3 I wanted! More
Amazing Experience Greg Fails is the only dealer that I will ever work with again! He was amazing, understanding and went above and beyond in the transaction. He found Greg Fails is the only dealer that I will ever work with again! He was amazing, understanding and went above and beyond in the transaction. He found a Ford focus in our price range, meeting all of our wants and needs in a vehicle and worked us through the financing aspect of the transaction. More
Excellent Experience Greg Fails assisted me with selecting the right vehicle for my mother. Mom is 79 and just had to part with a 1991 Buick. She didn't want a car with Greg Fails assisted me with selecting the right vehicle for my mother. Mom is 79 and just had to part with a 1991 Buick. She didn't want a car with lots of bells and whistles yet wanted something reliable and with low miles. We found a 2013 Chevrolet Malibu with the help of Greg. It has very low miles and is in excellent shape. Greg was extremely knowledgeable and made the buying process very simple. Mom's concerns were put to rest and she felt very comfortable. Sean Cheek assisted us with the financing and was very knowledgeable and helpful. Again, he put my Mom at ease and made the process easy. I personally purchased a new 2015 Mazda 6 from this dealership in December, 2014. Again, my experience was great. Knowledgeable staff and extremely helpful during the buying process. I highly recommend this dealership and highly recommend working with Greg and Sean. More
traded in and up CX9 Greg and Tony were excellent. Stress free negotiations done over the phone. Everything just as we discussed, no surprises and easy transaction. Sea Greg and Tony were excellent. Stress free negotiations done over the phone. Everything just as we discussed, no surprises and easy transaction. Sean and Tony were patient with the financing questions. Excellent experience. More
2016 Mazda 3 5 Door I recently worked with Greg Fails and Doug Kurzynski at Jake Sweeney with the purchase of a 2016 Mazda 3. Greg made the experience a delight. He was p I recently worked with Greg Fails and Doug Kurzynski at Jake Sweeney with the purchase of a 2016 Mazda 3. Greg made the experience a delight. He was patient, knowledgeable, and a great listener. The deal was closed the same evening to my satisfaction. I would definitely recommend this dealer to anyone. More
A non-shopper enjoys shopping (and for a CAR!) Greg Fails did not fail (you saw that coming, didn't you?) to make car shopping painless. He beat the price of another Mazda dealer. He has a comfor Greg Fails did not fail (you saw that coming, didn't you?) to make car shopping painless. He beat the price of another Mazda dealer. He has a comforting and friendly presence. He is a good listener, understanding what my car needs are and not over-selling me. He called when he said he would. Most noteworthy was the way he patiently walked me through the new car technology when even I was annoyed by myself! More
Mazda CX-9 I recently worked with Greg Fails and Blake Sweeney at Jake Sweeney and was blown away by their customer service. Greg was quick to answer my question I recently worked with Greg Fails and Blake Sweeney at Jake Sweeney and was blown away by their customer service. Greg was quick to answer my questions and find the perfect car for me. He knew I was on a time crunch so introduced me to Blake to get my deal done quickly. Blake was beyond helpful and really worked with me on getting me exactly what I was looking for. I couldn't be happier with this experience and highly recommend! More