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Jake Sweeney Mazda Tri-County
Cincinnati, OH
741 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 741 reviews
July 02, 2019
New to the Mazda Experience Walked in completely unfamiliar with Mazda, drove out in a CX 5!! Terry did a great job of explaining the brand and what it is known for, and my test Walked in completely unfamiliar with Mazda, drove out in a CX 5!! Terry did a great job of explaining the brand and what it is known for, and my test drive was super fun! Love my new car!! More
by F Norton
Verified CustomerEmployees Worked With
Tony Heitz, Sean Cheek, Terry Owens
June 30, 2019
Great collaboration Ben and the team took care of me in a timely manner. Fitz S. Was the mechanic he took care of the recall and a few repairs I needed. He is always prec Ben and the team took care of me in a timely manner. Fitz S. Was the mechanic he took care of the recall and a few repairs I needed. He is always precise and professional. Great team... I always recommend buying and getting my friends to work with this Sweeney Mazda team! More
by kathymlane
Employees Worked With
Robert Sabbagh, Ben Conover
June 30, 2019
A few Reservations Recently in for body work after being rear-ended on the Ronald Reagan. After an initial estimate of $9,000 and 10 business days to fix, the reality t Recently in for body work after being rear-ended on the Ronald Reagan. After an initial estimate of $9,000 and 10 business days to fix, the reality turned into $17,000 and over a month. While I understood that after the $9,000 estimate that additional required work may be uncovered, I was expecting in the range of $1,000.... that there could have been seven times that, should have been apparent to to a pro and I should have received a warning as to time and dollars possibly required. On receiving the news of the additional time and money, I asked, "What happened?" And rather than getting a professional explanation, I got the smart-assed remark, "Well, you were in a car wreck." (no kidding.) When I did reach my rep, Dave Davis, I did get more information. In the end, it was a major inconvenience because I had a road trip planned with the car for early June. All I could ask would have been the ability to plan better farther ahead. The work itself seems satisfactory with the exception of a slight mis-alignment of the lift gate, that there was dust inside and that the exterior wash was marginal.... bugs in the front. (On my last service they said the car wash was was unavailable and that they just forgot to rub out a scratch that was on the right rear when I bought the car. (No longer an issue.) I like my new car. I liked my sales person Kya Denmark. I hope to have a good relationship with your service department..... But for me, the jury is still out. Robert L. Roark More
by RLR0
Employees Worked With
Dave Davis, & spoke with others in the body shop.. Never met Ben Conover, Kiya Denmark
June 24, 2019
Top notch Service I live in OTR, and even though this place is not the closest Mazda place, I am always willing to drive up. Their service that their team provide is al I live in OTR, and even though this place is not the closest Mazda place, I am always willing to drive up. Their service that their team provide is always on point. They really make sure that you and your vehicle are taken care of. Their facility is always clean and even though I have to go there during work hours, they have WiFi which allows me to work remotely. More
by SUYATMV
Employees Worked With
Adam Blakely, Ben Conover
June 24, 2019
Good Service but. I called and set an appointment to have my tires replaced and told them exactly what I was getting. They set an appointment and gave me a loaner car I called and set an appointment to have my tires replaced and told them exactly what I was getting. They set an appointment and gave me a loaner car the night before the service date. I received a call the next morning and they told me they had the tires but they were at the warehouse and it would be another day before they could get them in. The following day, they didn't come in until about 3pm and I had someplace I had to be by 5pm so it again wasn't ready. The following day, the car was ready for pickup. Luckily it was a free loaner so not so bad but I was specific on what I was getting. The service department has worked on my car previously and said that on my next oil change, I would likely need tires as they were getting close. So with all that, I feel they could have looked at their inventory and ordered the tires in for me so that it would have been completed the day promised, instead it was 2 extra days. Finally, their website is not user friendly at all. I can't see my history and it has me having 2 different cars that are identical. Suggesting services I just had done and so one, really needs an overhaul. I talked to someone on chat 3 times now and I have never received a call back from the dealership, so if you need to talk to someone there, call them. More
by Brian W
Employees Worked With
Ben Conover
June 24, 2019
Excellent Your service department is excellent, all-around. Communication, quality of work, timeliness, price - I couldn’t be happier. I compared the brake esti Your service department is excellent, all-around. Communication, quality of work, timeliness, price - I couldn’t be happier. I compared the brake estimate to what I paid at another service facility (not a dealership), and it was only a $30 difference. To have Mazda parts, it was well worth it! I’ll be coming back. More
by smwalz
Employees Worked With
Ben Conover
June 20, 2019
Wheels Fixed When I brought my car in for an oil change a month or so ago I brought up that my wheels were pealing and asked if this was normal. Jeff Ames said it When I brought my car in for an oil change a month or so ago I brought up that my wheels were pealing and asked if this was normal. Jeff Ames said it was not and told me he would look into it. Turned out that I was able to get my wheels refinished for no cost to me at all!! More
by Maxda6 Madam
Employees Worked With
Jeff Ames, Adam Blakely, Ben Conover
June 17, 2019
Wiper blade issue As usual, Adam Blakely was thorough and courteous. He kept me informed and aware. The only issue I had was that I discovered, on the road, in a rain As usual, Adam Blakely was thorough and courteous. He kept me informed and aware. The only issue I had was that I discovered, on the road, in a rainstorm, that whoever installed the new wiper blades had forgotten to remove the plastic cover of the drover's side. Fortunately, I was able to pull of and take care of it myself. More
by dheckman0
Employees Worked With
Adam Blakely
June 17, 2019
Great service! These guys clearly understand the meaning of first class service. Every time I come in there they greet me by name, take care of business, and get me These guys clearly understand the meaning of first class service. Every time I come in there they greet me by name, take care of business, and get me on my way with quality workmanship at a fair price. More
by michael.kemper
Employees Worked With
Jeff Ames, Adam Blakely, Ben Conover, Derrick McWilliams
June 13, 2019
Always professional and flexible for appointments. I have had my car serviced every 5,000 miles and have never had any issue with the service department. Always professional have condition of the car w I have had my car serviced every 5,000 miles and have never had any issue with the service department. Always professional have condition of the car with printouts of upcoming areas needing attention. More
by MUSICOLOGY2
Employees Worked With
Adam Blakely, Ben Conover, Derrick McWilliams
