Jake Sweeney Mazda Tri-County

Questionable Practices and Poor Customer Service I was forced to sign a service contract under duress in order for my car to be released. Stephen, Anthony, and Chris all at some point failed to help I was forced to sign a service contract under duress in order for my car to be released. Stephen, Anthony, and Chris all at some point failed to help me resolve the issues raised regarding my experience with Jake Sweeney service in tri county. I initially was given a service contract for with hand marked x's on specific boxes and signature line to check and sign, in order to give service the green light to bypass me, and do whatever they want to my car. I was told from Chris, service manager, next time to initial the written estimate box to ensure that my wishes and request are listened to and before approval to continue after diagnosis, and complete repair. I was not given that opportunity in good spirit, instead I was railroaded, dismissed, and rubbed the wrong way. My car gas tank was on empty when I picked up my car, key fob broken, from service, and was given poor customer service from the staff and very condescending.Multiple safety car issues was not handled to my satisfaction and I was concerned about the lack of training the staff had in customer service and in repair. I need a remedy to this disservice! I do not want to return for service there. Dissatisfied More

Disappointed I am very disappointed with the service quality at Jake Sweeney. I always take my CX9 there and with the exception of the last two years or so have al I am very disappointed with the service quality at Jake Sweeney. I always take my CX9 there and with the exception of the last two years or so have always been very pleased. Something has changed. First, how do you end a free lifetime oil offer during the life of a very well maintained vehicle? This is one main reason why we purchased from Jake Sweeney. I had issues with a gas cap that suddenly became a $400 issue. Also, they fixed the seal on a tire that continued to have issues with- got charged every time. I recently purchased my 3rd set of tires from them, but during that visit learned about the discontinued lifetime oil change. I would not have purchased the tires there had I known during my tire search. If the lifetime oil change is not honored- I will no longer be traveling to Fairfield for maintenance. I believe this is a breech of contract. I must mention that they always provide a loaner for me to drive back to work in Mason- I appreciate this very much and hope it continues for customers. More

Striving to be a tote the note establishment If you plan on using this place of business be sure not to work with richie he will come across as cool but far from it. He will drop the ball on ever If you plan on using this place of business be sure not to work with richie he will come across as cool but far from it. He will drop the ball on everything he does afterwards then make it look as if you did something wrong. There is a desperate need for communication in this company!!! More

New Mazda MX-5 RF purchase Keith Jenkins and the entire team made this the easiest and smoothest new car purchase I have ever done. They were quick to react and offer me a fair Keith Jenkins and the entire team made this the easiest and smoothest new car purchase I have ever done. They were quick to react and offer me a fair deal with my trade and they did everything possible to make the transaction as efficient as possible. More

Well done Appreciate the courteous staff and loaner vehicle. I always anticipate a good experience and it always come true. Switched to Jake Sweeney Mazda when Appreciate the courteous staff and loaner vehicle. I always anticipate a good experience and it always come true. Switched to Jake Sweeney Mazda when another dealer couldn’t schedule my service in a timely manner and have never looked back. More