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Jake Sweeney Mazda Tri-County
Cincinnati, OH
743 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 743 reviews
August 01, 2019
Best Dealership Experience In My Life Yesterday, I was searching for my first big purchase car. I went to 6 different dealerships and did a lot of online searching for a small SUV vehicle. Yesterday, I was searching for my first big purchase car. I went to 6 different dealerships and did a lot of online searching for a small SUV vehicle. I went to Toyota, Nissan, Honda, and etc in Colerain to search for my SUV. I called many dealerships and Jake Sweeney Mazda on Kemper Road happen to be one of them. The salesmen I spoke with was Richie Ollier. To be completely honest I really did not want to drive out to this dealership, because it was a little out of the way for me. However, Richie Ollier's persistence to sell me a car that I truly would love, was the reason I decided to head out to this dealership. I probably told him two to three different times on the phone that I probably was not heading out. But, Richie being the awesome salesmen he is continued to call to see what it would take for me to come out to Jake Sweeney Mazada on Kemper Rd. Richie Ollier treated me with such respect and really made me feel comfortable at this dealership. Richie Ollier ended up selling me a used 2016 Mazda CX-5 Grand Touring in great condition, for an AMAZING price. My expectations for my first big purchase car have been blown out of the water thanks to Richie Ollier and Jake Sweeney Mazda. As well as working with an awesome salesman, I also had to privilege to work with his manager Tony Heitz, who could not have been any kinder. I really felt that Tony did whatever he could do to make sure that I walked out with a new car that day. They both were so willing to answer any questions and I never felt like they were in any rush. They truly cared to find me the vehicle that I wanted. The person that also came along with me for this purchase, is someone that works in the car industry and has bought many cars throughout his lifetime. Therefore, he is very familiar with dealerships. At the end of this experience he said, "This is the best dealerships experience I have ever had in my life," referring to Jake Sweeney Mazda on Kemper Rd and I could not agree more. I highly recommend that you come out to this dealership and work with Richie Ollier. No other dealership was as persistent and willing to work with me as much as Richie and Tony were at Jake Sweeney Mazda. More
by Molly822
Employees Worked With
Tony Heitz, Richie Ollier
July 29, 2019
I was forced to go to top of the hierarchy to have my needs Upon the purchase of a 2016 Mazda CX-5 with an obvious deep scratch, I was told if I left the car it would be detailed and repaired. When I picked it Upon the purchase of a 2016 Mazda CX-5 with an obvious deep scratch, I was told if I left the car it would be detailed and repaired. When I picked it up about 5 days later, I was so trusting that I didn’t check the car on site. The salesman said, “ok, you’re all ready to go,”I got in and took off. When I arrived home and took a close look, I saw that nothing had been done. I began by calling the salesman and eventually his finance superior. I called multiple times with no results. Eventually, my calls led me to Mr. Robert Sabbagh who not only took the time to listen but made arrangements for the promised repair. He restored my faith in people as well as Jake Sweeney Automotives More
by JONES_SHIRLEY18
Verified CustomerEmployees Worked With
Sean Cheek, Kiya Denmark, Robert Sabbagh, Terence Gholston
July 20, 2019
Questionable Practices and Poor Customer Service I was forced to sign a service contract under duress in order for my car to be released. Stephen, Anthony, and Chris all at some point failed to help I was forced to sign a service contract under duress in order for my car to be released. Stephen, Anthony, and Chris all at some point failed to help me resolve the issues raised regarding my experience with Jake Sweeney service in tri county. I initially was given a service contract for with hand marked x's on specific boxes and signature line to check and sign, in order to give service the green light to bypass me, and do whatever they want to my car. I was told from Chris, service manager, next time to initial the written estimate box to ensure that my wishes and request are listened to and before approval to continue after diagnosis, and complete repair. I was not given that opportunity in good spirit, instead I was railroaded, dismissed, and rubbed the wrong way. My car gas tank was on empty when I picked up my car, key fob broken, from service, and was given poor customer service from the staff and very condescending.Multiple safety car issues was not handled to my satisfaction and I was concerned about the lack of training the staff had in customer service and in repair. I need a remedy to this disservice! I do not want to return for service there. Dissatisfied More
by Be U
Employees Worked With
Chris,Stephen, Anthony in service
July 18, 2019
Great service with an awesome staff! Great service with an awesome staff. Consistently great!I have been served by this excellent department for over 10 years and will continue to come ba Great service with an awesome staff. Consistently great!I have been served by this excellent department for over 10 years and will continue to come back. More
by ROYANNM1
Employees Worked With
Tony Heitz, Bob Bray, Sean Cheek, Jeff Ames, Adam Blakely, Keith Jenkins, Kiya Denmark, Robert Sabbagh, Derrick McWilliams
July 16, 2019
Keeping up service on our Mazda keeps us safe on the road. Everyone I meet at the service center is very polite and courteous and work promptly to get me checked in and the car serviced so I can then be on my Everyone I meet at the service center is very polite and courteous and work promptly to get me checked in and the car serviced so I can then be on my way. More
by Vickie, Cincinnati
Employees Worked With
Jeff Ames, Adam Blakely, Ben Conover, Derrick McWilliams
July 16, 2019
Fantastic staff and service. Jake Sweeney Mazda is a fantastic operation. The staff is knowledgeable, polite, and takes the time to explain the work that is being done. The inform Jake Sweeney Mazda is a fantastic operation. The staff is knowledgeable, polite, and takes the time to explain the work that is being done. The information sheet that is given out explains in color graphics, explains you car’s condition. Example: how much brake life is left/how much the brakes are worn in an easy to follow manner. This is great information! The technicians do great service work on the car. Also, in the past they have informed the service desk people about future problem(s).. This occurred several visits ago. More
by JIMSTIVER48
Employees Worked With
Adam Blakely, Ben Conover, Derrick McWilliams
July 16, 2019
The best service department ever! My car is always given THE best service at Jake Sweeney Mazda-Tri County Jeff, Ben and Adam and all the rest of the team can't be beat. My car is always given THE best service at Jake Sweeney Mazda-Tri County Jeff, Ben and Adam and all the rest of the team can't be beat. More
by TrishP
Employees Worked With
Ben Conover
July 16, 2019
Disappointed I am very disappointed with the service quality at Jake Sweeney. I always take my CX9 there and with the exception of the last two years or so have al I am very disappointed with the service quality at Jake Sweeney. I always take my CX9 there and with the exception of the last two years or so have always been very pleased. Something has changed. First, how do you end a free lifetime oil offer during the life of a very well maintained vehicle? This is one main reason why we purchased from Jake Sweeney. I had issues with a gas cap that suddenly became a $400 issue. Also, they fixed the seal on a tire that continued to have issues with- got charged every time. I recently purchased my 3rd set of tires from them, but during that visit learned about the discontinued lifetime oil change. I would not have purchased the tires there had I known during my tire search. If the lifetime oil change is not honored- I will no longer be traveling to Fairfield for maintenance. I believe this is a breech of contract. I must mention that they always provide a loaner for me to drive back to work in Mason- I appreciate this very much and hope it continues for customers. More
by KAK
Employees Worked With
Adam Blakely
July 15, 2019
Striving to be a tote the note establishment If you plan on using this place of business be sure not to work with richie he will come across as cool but far from it. He will drop the ball on ever If you plan on using this place of business be sure not to work with richie he will come across as cool but far from it. He will drop the ball on everything he does afterwards then make it look as if you did something wrong. There is a desperate need for communication in this company!!! More
by WD392005
Employees Worked With
Sean Cheek, Kiya Denmark, Richie Ollier
July 12, 2019
New Mazda MX-5 RF purchase Keith Jenkins and the entire team made this the easiest and smoothest new car purchase I have ever done. They were quick to react and offer me a fair Keith Jenkins and the entire team made this the easiest and smoothest new car purchase I have ever done. They were quick to react and offer me a fair deal with my trade and they did everything possible to make the transaction as efficient as possible. More
by Audiallroad77
Employees Worked With
Tony Heitz, Keith Jenkins
