Jake Sweeney Mazda Tri-County

Purchase of used vehicle Customer service was okay. Spent a long time waiting even though I had an appointment with someone who wasn’t even there that day. Very busy employees Customer service was okay. Spent a long time waiting even though I had an appointment with someone who wasn’t even there that day. Very busy employees who were working with multiple customers each time I was there. More

Great service day of... Not so much day after. I loved Jake and recommended them to everyone until July 16th, the day after my oil change and tire rotation service. I left my house to run errands a I loved Jake and recommended them to everyone until July 16th, the day after my oil change and tire rotation service. I left my house to run errands and got about 1/2 a mile and my tire alarm went off. I got to a Marathon Station and my left front tire was almost flat. I put air in and continued on. I dropped something off at work 30 miles from home and turned right back around to come home and my tire alarm went off again. I had my dog in the car so I was concerned about taking my car to a shop. I went to Art Miller on Delta and he filled my tire and told me to go to Tom's Tire, where it was discovered that my valve stem in the front left tire was broken. He gave it a temporary fix and then I ended up getting it fixed at RPM Auto service. I called Jake Sweeney and talked to Adam, who I've dealt with many times over the course of my Mazda ownership. He was kind of rude and told me that valve stems break all of the time... Ok, they had just serviced my tires the day before.. He said it would be 120 to replace the valve stem and sensor. I am convinced that they broke it accidentally when rotating my tires. He said that they only rotated and never even checked air pressure? Why would you not check tires as you're rotating them? Cannot recommend this dealership anymore. More

R Link I worked at GM for 11 years. Tried to find a GM product and we couldn’t find one that suited our needs which was disappointing. Stopped by Tri-County I worked at GM for 11 years. Tried to find a GM product and we couldn’t find one that suited our needs which was disappointing. Stopped by Tri-County Mazda and found and bought our 1st Mazda. Terry was informative and sincere. I rarely write reviews but this dealership was worthy. Thanks again Terry! More

Above and Beyond I always get top notch service at Jake Weeny Mazda in Tri-County. The service people are courteous and go out of their way to make sure you are satis I always get top notch service at Jake Weeny Mazda in Tri-County. The service people are courteous and go out of their way to make sure you are satisfied with your service. More

Easy, painless buying experience I have bought many cars from Jake Sweeny Mazda. They are easy to deal with and always get me the deal I want. Great experience I have bought many cars from Jake Sweeny Mazda. They are easy to deal with and always get me the deal I want. Great experience More

Great customer service The folks that I worked with at Jake Sweeney provided me everything I needed to make a smart purchase. Their responses were timely and informative. The folks that I worked with at Jake Sweeney provided me everything I needed to make a smart purchase. Their responses were timely and informative. More

Awesome service Ben has worked with me since I bought my Mazda and he gives nothing but the best customer service. Mazda service prices are a bit higher than most, b Ben has worked with me since I bought my Mazda and he gives nothing but the best customer service. Mazda service prices are a bit higher than most, but he is the reason I continue servicing my vehicle with Mazda. I know he will do his best to make sure I'm satisfied and that is great customer service. I appreciate his honesty and looking out for my well being. All the service tech are great he is just the one that ALWAYS takes care of me. Thank you!! More

Excellent I came in about a month ago— Me and mother for looking for me a car around $10,000! Richie helped a student that just graduated out! I mean I got ever I came in about a month ago— Me and mother for looking for me a car around $10,000! Richie helped a student that just graduated out! I mean I got everything I wanted from the size of the car to the works!! I drive a 2012 car with Bluetooth, Bose speakers, brand new everything! If you just graduated from high school and looking for a used brand new car— HE IS THE GUY! Very humble person!! More

Best Dealership Experience In My Life Yesterday, I was searching for my first big purchase car. I went to 6 different dealerships and did a lot of online searching for a small SUV vehicle. Yesterday, I was searching for my first big purchase car. I went to 6 different dealerships and did a lot of online searching for a small SUV vehicle. I went to Toyota, Nissan, Honda, and etc in Colerain to search for my SUV. I called many dealerships and Jake Sweeney Mazda on Kemper Road happen to be one of them. The salesmen I spoke with was Richie Ollier. To be completely honest I really did not want to drive out to this dealership, because it was a little out of the way for me. However, Richie Ollier's persistence to sell me a car that I truly would love, was the reason I decided to head out to this dealership. I probably told him two to three different times on the phone that I probably was not heading out. But, Richie being the awesome salesmen he is continued to call to see what it would take for me to come out to Jake Sweeney Mazada on Kemper Rd. Richie Ollier treated me with such respect and really made me feel comfortable at this dealership. Richie Ollier ended up selling me a used 2016 Mazda CX-5 Grand Touring in great condition, for an AMAZING price. My expectations for my first big purchase car have been blown out of the water thanks to Richie Ollier and Jake Sweeney Mazda. As well as working with an awesome salesman, I also had to privilege to work with his manager Tony Heitz, who could not have been any kinder. I really felt that Tony did whatever he could do to make sure that I walked out with a new car that day. They both were so willing to answer any questions and I never felt like they were in any rush. They truly cared to find me the vehicle that I wanted. The person that also came along with me for this purchase, is someone that works in the car industry and has bought many cars throughout his lifetime. Therefore, he is very familiar with dealerships. At the end of this experience he said, "This is the best dealerships experience I have ever had in my life," referring to Jake Sweeney Mazda on Kemper Rd and I could not agree more. I highly recommend that you come out to this dealership and work with Richie Ollier. No other dealership was as persistent and willing to work with me as much as Richie and Tony were at Jake Sweeney Mazda. More