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Jake Sweeney Kia - Service Center

Florence, KY

4.1
40 Reviews

40 Reviews of Jake Sweeney Kia - Service Center

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January 05, 2018

Excellent service Service performed in a timely manner by courteous people. I have bought tWo cars from this dealership and recommended it to friends and family I wou More

by PeggySue
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Lafata
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 05, 2018

Great experience. I have been going to this dealership for years. Tony and Scott know me personally. They are respectful and answer any questions I have. They are very More

by Dianne K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Darpel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Kirn
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 05, 2018

Excellent Service People! Tony and Scott are always so polite and thorough when it comes to my Optima. I always leave there knowing my car was well taken care of and any issue More

by Vickie2005
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Darpel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Candie Stathers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Kirn
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 05, 2018

Great service advisor Angela is an excellent service advisor who I have great trust in as she is very honest about what does and does not need to be done on my Kia Sorento. More

by Golfguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angela Feldkamp
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 28, 2016

great job Mike Tackett!! great help < thank you Great job, very fair and fast service. The sales person was great. And kept all promises, I was very happy with his service. Great Job More

by KP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Tackett
Nov 29, 2016 -

Jake Sweeney Kia responded

Thank you for your business. Mike appreciates your kind words and all of us at Jake Sweeney Kia thank you for the wonderful review. We will work hard to keep you happy and we look forward to working with you in the future. Have a great day.

April 23, 2016

Terrible Customer Service Cost Me BIG I was never thrilled with the service that I received at this location, but the location was convenient to home. When their failure to apply my warran More

by Shawn Dempsey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
May 05, 2016 -

Jake Sweeney Kia responded

Mr. Dempsey, Thank you for your feedback. It is our goal at Jake Sweeney Kia to always make our customers happy at each and every point during the sales and service process. We take all of our ratings very serious. It is unfortunate that we could not meet your needs. Your vehicle was not purchased from our dealership, so your warranty was not applicable with our dealership. Your feedback is however vital to our dealership in order to improve our customer's experience. Thank you again for your time, hopefully we will continue to work with you and your family in the future.

February 20, 2016

Worst Experience Ever I am a 21 year old college student who recently purchased my first car (a 2013 Kia Optima). I have recently been having issues getting it to start aft More

by Arcohen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Shannon
February 08, 2016

Jake Sweeney Kia in Florence, KY Service Department ROCKS!!! From the beginning to the end my visit to Jake Sweeney Kia in Florence, KY was very PLEASANT!! When I walked in Angela (Service Advisor), was very hel More

by ENRob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angela-Service Advisor & Troy-Service Tech
Feb 10, 2016 -

Jake Sweeney Kia responded

We at Jake Sweeney Kia would like to thank you for your business and the positive review of our company. Your feedback is vital to our dealership, especially in regards to our service department.The information that you provide helps develop our customer experience for the next time you visit us. Both Angela and Troy are assets to Jake Sweeney Kia, it is important to hear that their dedication and hard work is being well received by you, the customer. We look to continue working with you in the future. On behalf of Angela, Troy and our entire Kia team, thanks again, stay warm, and have a great day.

January 24, 2016

Great experience I had an appointment for a tire rotation and i also needed another key for my car because i had only received one when i purchased it. i dropped my ca More

by Sorento1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse Parks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2016 -

Jake Sweeney Kia responded

We at Jake Sweeney Kia would like to thank you for your business and the positive review of our company. Your feedback is vital to our dealership. The information that you provide helps develop our customer experience for the next time you visit us. We look to working with you in the future. Enjoy your new Kia Sorento. On behalf of Jesse and our entire Kia team, thanks again and have a Happy New Year.

November 11, 2014

customer service The sales and service department did an outstanding job a repairing my 2006 Kia Sudona van. When the warranty would not cover anything they took it up More

by k9dogowner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jessie and Mary
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