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40 Reviews of Jake Sweeney Kia - Service Center
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December 17, 2024
We love Jake Sweeney Kia! Just recently, our Sedona had an unexpected oil leak. The issue was covered under warranty, but would require our van being kept over the weekend. Ou Just recently, our Sedona had an unexpected oil leak. The issue was covered under warranty, but would require our van being kept over the weekend. Our service rep, Christian, helped us with getting a rental car so that our weekend plans were not ruined. The repair was done in a timely and professional manner. This is one very satisfied Kia customer. More
by BennyBob
Employees Worked With
Christian
November 30, 2024
Easy check in, courteous and well explained ; clean and comfortable waiting area. I would recommend to anyone looking for a kia. comfortable waiting area. I would recommend to anyone looking for a kia. More
by ARichard3
November 23, 2024
I took my 2017 Forte into Jake Sweeney Kia as there was rattling from the engine. Instead of looking into the causes, they topped off the oil and said drive it for 1000 miles and come back (oil consumption rattling from the engine. Instead of looking into the causes, they topped off the oil and said drive it for 1000 miles and come back (oil consumption test). They didn't even call me to let me know it was done, I had to call them like 4+ times to get an update, let alone find out my car was done. Less than a 100 miles later, I heard it again, took it to Valvoline (which is what they told me to do) and got my oil checked and had to get it filled up as I burned through 2 Quarts in less than a 100 miles! I take it to kia the next day, they said they needed to wait for a manager to run the Carfax (which I could do from my phone). Even after the proof of 50% of my oil gone, they are still trying to get me to drive it 1000 miles. I'm not risking my life (as there was a class action lawsuit on their engines catching fire), risk getting stranded due to my engine seizing, or doing serious damage to my engine, or spending $25 and my own time every 100 miles (10+ times) to fill up my oil. Insanity. Not to mention the countless times I've called and left voicemails and no call back, they say they'll call me right back, and no call back (just terrible service). I have the bumper to bumper Powertrain warranty and they are doing their best to not service it. And the hoops they made me go through to find all my service records when they could've easily found it on Carfax. Awful experience, will NEVER buy from a Jake Sweeney dealer again, let alone a Kia. More
by fink1
Employees Worked With
November 14, 2024
Service was quick and very thorough. Staff was courteous and friendly. Have used Kia service for many years and plan on doing so in the future. Staff was courteous and friendly. Have used Kia service for many years and plan on doing so in the future. More
by pblauanderson
Employees Worked With
November 10, 2024
Every time I go there for service they never check and fill air for tires. I specifically told the service guy to fill tires to specs and they didn’t again! Same low uneven tire pressures as when I pulled fill air for tires. I specifically told the service guy to fill tires to specs and they didn’t again! Same low uneven tire pressures as when I pulled in. They didn’t even check them. Makes me think what else aren’t they checking. More
by Mike
Employees Worked With
Other Employees :
The technician who serviced my car poorly again.
September 11, 2024
Tony was awesome! Everything was perfect from the time I got there until I got my car! Everything was perfect from the time I got there until I got my car! More
by Tammy.mahar3
Employees Worked With
July 01, 2022
I am very annoyed and frustrated with my experience. I came to get an oil change and they broke my lug nut while rotating my tires. They did not have a lug nut and said they had to order the part. I fin I came to get an oil change and they broke my lug nut while rotating my tires. They did not have a lug nut and said they had to order the part. I find this ridiculous considering they are a service center and they do not have something as basic as a lug nut. So I drive all the way from Covington back to Florence the next morning and they tell me it will be an hour to replace the lug nut. This is the worst experience, I want to cry. I will not come back here. More
by terosmith
Employees Worked With
Was not given a name
