Jake Sweeney Chevrolet

I went in for an express oil change, it took 90 minutes. They originally said it would take 90 but when I hesitated they said it would be less than that, there was only 1 car in front of me. They also said They originally said it would take 90 but when I hesitated they said it would be less than that, there was only 1 car in front of me. They also said they would call when it was done. I left for 30 minutes and returned, and the truck was not out of the shop. I waited in the waiting room for an hour. No Phone call or notice that it was done. I finally walked up and asked for a status. The keys were there and it was ready. Not sure how long it was ready but I was 30 minutes late for work. Most dealers wash and vacuum your car or truck with an oil change, yet they charge too much. I won't be back. More

Ricky was professional. Made it easy for Jay and I . I do recommend him a 💯 percent. Made it easy for Jay and I . I do recommend him a 💯 percent. More

Great experience very friendly. I would definitely refer people so buy a vehicle there in the future I would definitely refer people so buy a vehicle there in the future More

CAUTION! !! They're Deceptive and Incompetent! Do NOT do business here! I brought my minivan in because it had a broken lock actuator on the sliding door and !! They're Deceptive and Incompetent! Do NOT do business here! I brought my minivan in because it had a broken lock actuator on the sliding door and wouldn't lock. I purchased and brought in a new lock actuator for them to install, but they said that they recommend replacing both the actuator and latch at the same time, but that they can't sell me only the latch and that I'd have to buy the pair from them and return the actuator I already bought. No problem. 3 days later it's finally "done". I ask whether I should bring cash, a check, or credit card to pay; they told me they don't accept checks but they do accept credit card (but DID NOT bother to mention that they would charge me an ADDITIONAL $50+ to use my credit card until I was already there without $1700+cash and stuck!!) So my wife takes off work on her lunch hour to drive me there to pick it up. They bring it out and luckily I check the door as we're about to leave only to find out that it STILL DOESN'T LOCK! They hold us there another 45 minutes while they 'fix' it again because they 'didn't get something in the right place' the first time. They bring it back out and we go to leave, so I check it again. This time, the door won't stay open!! (This was not part of the original problem - they caused it) So they hold us there another 35 minutes while they 'fix' it again! Now my wife is over an hour late to go back to her job, and we're in a hurry to get her back to work, so I signed the paper, paid the deceptive fee and leave. I get home and find a screw that their mechanic 'forgot' to put back in the actuator lying on the carpet right inside the door! So now I have to drive it all the way back (25 min drive each way) so they can 'fix' it AGAIN!! Also at this time, when I went to file my paperwork, I notice that they charged me for a decorative panel for $192 that I MOST DEFINITELY DID NOT WANT, NOR AGREE TO PURCHASE!!! I bring it back in and the mechanic remembers the screw and takes it apart again and installs it - another half hour or so. I argue with them about the deceptive $192 panel that they added on and they said they add that in to the 'kit' because their mechanic "might" break my original one during removal! (First, when talking to them about what I needed to replace, it was very specific that I only needed the actuator and latch - but there was NEVER ANY MENTION AT ALL that I might need a panel - or I absolutely would have turned that down because I don't need it! Second, if THEIR mechanic breaks something when taking it off, it should be THEIR RESPONSIBILITY to replace it, not mine. (And this panel had already been removed and returned to place TWICE previously by other mechanics without any damage to it, so it's not like it's a disposable part)) But they could not give me the refund that day since their 'system was down' and they would call me back. An uninvolved 'manager' called back a week later to tell me that since I had signed their paper, I agreed to the cost and they would not refund any of it, so I'm welcome to take it up with my credit card company and dispute the charge if I want. Incompetent mechanics and TERRIBLE people and service. STAY AWAY! More

My salesman denied there was not a problem with the tires, when I expressed concern .Stated they passed inspection I have not been in this vehicle a year Initally When I purchased this vehicle I ha tires, when I expressed concern .Stated they passed inspection I have not been in this vehicle a year Initally When I purchased this vehicle I had an issue with the tires Went a tire shop for repair and was told the tires were not good there was visible dry rot Scheduled an oil change and tire rotation. After my service I was told I needed new tires My point exactly . I am very irritated that I was gaslighted about the tires I had just purchased new tires for the vehicle I traded I should not have to purchase tires for a car I've had less than a year Not a happy customer I probably will not be making any further purchases with Chevrolet My goal is to get rid of this car ASAP I have had outstanding experience with the service dept . No complaints More

Dave Shelton is certainly the worse car salesperson there is! My husband and I drove over an hour to test drive and purchase a truck that we had already gotten financing for, only to find out it was sold le is! My husband and I drove over an hour to test drive and purchase a truck that we had already gotten financing for, only to find out it was sold less than 10 minutes before we got there for our apt. Dave had even sent us the VIN number, the bottom dollar on the vehicle and the F&I worksheet as well! Dave had been in contact all week with my husband, and also received the text message from my husband just a few hours before stating we were on our way, yet when we walked into the dealership he acted like he knew nothing! He acted like he had no idea what vehicle we were talking about. My husband proceeded to let him know that he had actually even text back from a message that was sent earlier in the day. His dishonesty, and condescending behavior and how he handled the whole interaction was very unprofessional! I can’t imagine how someone so dishonest and clueless can be representing a dealership! Unfortunately, it made it to where we will take our business elsewhere, and will never refer any friends, or family! He wasted our time and I hope any future customers of his really has his full undivided attention! More

Expectations were not met. Good quality vehicle though. Salesmen we’re not accommodating and did not have the best communication when it came to making the deal and tacked on a Good quality vehicle though. Salesmen we’re not accommodating and did not have the best communication when it came to making the deal and tacked on a bunch of charges and fees, claiming they put some sort of coating on the vehicle for $350. We purchased from out-of-state. Made arrangements to fly out to drive the vehicle home. Upon arrival, the vehicle still needed things done before we could drive it home. Not to mention they had a whole week after we made the deal to get those things done. More

Don't buy a used car from Jake Sweeney on Kemper Rd. They sold me car with no heat or AC and seen it didn't work before I drove e off of the lot. Almost a year later and they finally told me they won't They sold me car with no heat or AC and seen it didn't work before I drove e off of the lot. Almost a year later and they finally told me they won't fix it. This place is a joke.DONT BUY A CAR FROM JAKE SWEENEY!!!! More

Buyer beware! !!! We purchased a used car for my daughter. Unfortunately, we are out of state so we needed it to be delivered. For a "small" fee of $800 they wou !!! We purchased a used car for my daughter. Unfortunately, we are out of state so we needed it to be delivered. For a "small" fee of $800 they would deliver it, but of course it ended up being almost $850 since instead of a separate line item it was added to the cost of the car, which you guessed it gets taxes taken out. When we were looking at the vehicle, I made it abundantly clear that we did not want a smoked in vehicle since I am highly allergic to the smell of cigarette smoke. We were assured that it did not have a smell and a video of the vehicle was taken. The delivery driver drove the vehicle from Cincinnati all the way to Virginia by the car itself. Adding miles instead of actually putting it on a flatbed truck like every other delivery service I've ever dealt with before. I never got in my daughter's vehicle until about 5/6.days later when I smelt the cigarette smoke. She stated that she smelt something, but didn't know what it was. I even saw all the cigarette ashes on the center console where we assume someone put their hand while holding the cigarette. Contacted them and the text was a too bad so sad message because the delivery driver just doesn't smoke, and well since it's been soooo long since they delivered the vehicle then it was another story. The veiled accusation that it was us was totally uncalled for since I told her that we couldn't have a smoked in car at least 10 times. Oh and then she added the stop messages button just in case I wanted to pound sand. This was never in any of the messages from earlier, and it took weeks to get this deal completed. So stay away unless you absolutely need to get a vehicle desperately and don't mind the unprofessionalism. More