Jake Sweeney Chevrolet

Totally unorganized service department *** DO NOT TAKE YOUR VEHICLE TO JAKE SWEENEY***. I was completely dissatisfied with every step of service for my vehicle. I called on a Monday to mak *** DO NOT TAKE YOUR VEHICLE TO JAKE SWEENEY***. I was completely dissatisfied with every step of service for my vehicle. I called on a Monday to make appointment for Friday 5/11/18 I arrived approximately at 9:30 to drop my car off for a diagnosis. I knew that there were two repairs that were needed. I advised two people on the phone what was wrong and then to savannah in person when I dropped my car off. None of which was fully noted or told to the technician. I was not called by the end of the day Friday so I began calling on Saturday morning to see what the status of my car was. I spoke to two different people after several calls that weren't answered I was told I would receive a call back and never did. So thus us day two after having an appointment to only have my car looked at. Nothing for two days so on Monday I began calling again because yet still no return call. I finally got a call back and was asked a fourth time what was wrong with my car. I had to tell the information again! On day three and because my car was just sitting there because they were too busy to look at it I'm on my third day of paying for a rental. The manager Anthony was very unprofessional and rude which I have his voicemail still with his rude message recorded. He was very unapologetic for the way the service was handled for my car didn't think that getting to my car after three days was unreasonable. I'm not sure about anyone else but that is unacceptable to me. He offered no accommodations or accountability for the lack of service and communication and the money it was costing me for their mistakes. Instead tried to justify it by saying when u make an appointment it's not to have your car looked at but simply to drive it through their drop off and that's it. Then they get to it when they can. AGAIN unacceptable. An appointment is an appointment not a drop off. Then they tried over charging me for my repairs. It took a lot of phone calls and threat to the BBB before my total charge was as correct as I could get it. When picking up my car a tech tried to get in my car with my children in the car. I told him to wait I would move the car. He then called me a xxxxx right in front of my children. A second tech tried to get in with my children in the car. That is totally unacceptable. U don't get in a vehicle with someone children in the car. My overall experience was HORRIBLE. I will never go back there and will never refer them. I would highly recommend u take your car somewhere else. More

Thank you The service was very nice I was suprised how easy the process was. I espcially apreciated daren he made the whole process so much easier. The service was very nice I was suprised how easy the process was. I espcially apreciated daren he made the whole process so much easier. More

Laughed my way to a new car! Tim was the best salesman I've ever had! He is so personable and made the experience a breeze!! The whole time I was there he made me laugh and it was Tim was the best salesman I've ever had! He is so personable and made the experience a breeze!! The whole time I was there he made me laugh and it was like we knew each other our whole lives!! Definitely recommend him to anyone looking for a vehicle!! 😁 #teamtim More

SUPER EXPERIENCE! Tim Bowman was my salesman and he was extremely helpful he was patient and willing to help answer every question that I had and he even had me out in Tim Bowman was my salesman and he was extremely helpful he was patient and willing to help answer every question that I had and he even had me out in a timely manner. I couldn't ask for better service! More

Fantastic customer service Tyler Farmer provided fast and easy step by step services to help me walk out the door the same day with the perfect car for me financially and for my Tyler Farmer provided fast and easy step by step services to help me walk out the door the same day with the perfect car for me financially and for my lifestyle. More

Smooth and easy Tim made my experience smooth and easy . What else does a consumer need and want ! I would and have already recommend Sweeney and Tim to friends and Tim made my experience smooth and easy . What else does a consumer need and want ! I would and have already recommend Sweeney and Tim to friends and family More

An amazing experience Tim Bowman is an amazing sales rep and always makes sure you feel right at home! I highly recommend him to anyone! He made this stressful situation fo Tim Bowman is an amazing sales rep and always makes sure you feel right at home! I highly recommend him to anyone! He made this stressful situation for me, less stressful! :) More

A+ Experience! This review is solely for our sales person Royan Morris, he was incredibly thoughtful and attentive to our needs. Royan made our car buying experience This review is solely for our sales person Royan Morris, he was incredibly thoughtful and attentive to our needs. Royan made our car buying experience a pleasant one. Royan ensured that our concerns such as pricing and vehicle needs were addressed. On a scale of 1 to 10, 1 being best, I would rate Royan at an 10. His attention to detail is greatly appreciated by our family. Our family 100% would recommend Royan. Thank you Royan for going above and beyond for our family. Anthony Jones Cincinnati More

Great experience Everyone was very nice and made buying a car smooth and as painless as possible. I will recommend both Jake Sweeney dealership and Tyler Farmer sales Everyone was very nice and made buying a car smooth and as painless as possible. I will recommend both Jake Sweeney dealership and Tyler Farmer sales representative to my friends. Thank you! More

Great buying experience ! From the moment we arrived on the lot we were very pleased with our sales representative Ricky Steed. He spent the time to make sure we got the Silver From the moment we arrived on the lot we were very pleased with our sales representative Ricky Steed. He spent the time to make sure we got the Silverado with the options and price we wanted. He was very helpful setting and explaining all the features on the truck. A great buying experience. More