Jake Sweeney Chevrolet

Terrible customer service - lack of negotiating We took our 2014 Traverse in for some warranty work. The car was in the shop for 11 days and the warranty company was only authorizing 4 days for the We took our 2014 Traverse in for some warranty work. The car was in the shop for 11 days and the warranty company was only authorizing 4 days for the work to be completed. On the 11th day I received a call from the service department stating my car fell off a lift. I went to look at it and took some pictures to show my husband. We ended up purchasing a vehicle from another dealership because Jake Sweeney's general manager told me they would give us an additional $1000.00 rebate and a discount on the warranty. He told me to take it or leave it. If we totaled it on the street we wouldn't even get that. We didn't total it, they did. The car was in great shape and just needed a couple things done which was warranty work. I have the loss of the vehicle due to Jake Sweeney and then they will only sell me a car if they are profiting from it. I was the only one taking the loss and I wasn't involved in the incident. This did not seem like a fair offer or a good way of doing business. More

Sales is not just a Department but an Attitude‼️ When I called Darrin and told him that my daughter had totaled her car, two weeks a ago, he said a prayer for Us & said everything will be alright. I When I called Darrin and told him that my daughter had totaled her car, two weeks a ago, he said a prayer for Us & said everything will be alright. I stepped out on Faith & trusted that Darrin would select the right vehicle, for the right price. This is the third vehicle that I’ve purchased from Darrin, but the first one for myself, which just happened to be The Bestest Experience of them All! Thanks Jake Sweeney Chevrolet. More

I was treated like I was one Tim's family. Coming into the dealership I didn't know what to expect.After speaking with Tim Bowmen all that changed.MY First New car was bought because Tim stayed Coming into the dealership I didn't know what to expect.After speaking with Tim Bowmen all that changed.MY First New car was bought because Tim stayed at it.To make sure I got what I came for he left no rock unturned.Who ever was needed to be talked to he talked and because of his endless conversations I have my first new car. Thanks Tim and Thank you Jake Sweeny for having the best do I can receive the best. More

Ricky Steed provided EXCELLENT SERVICE Ricky Steed went above and beyond navigating me through the trade in & purchase of my new 2018 Malibu. Car salesman like he was not. He was down to ea Ricky Steed went above and beyond navigating me through the trade in & purchase of my new 2018 Malibu. Car salesman like he was not. He was down to earth, not at all pushy but simply relatable. After dealing with him, I have a renewed outlook on salesmanship. Any questions or issues, he was quick to resolve. If going to Jake Sweeney Chevrolet, do yourself a favor and ask for Ricky Steed! Tell'em Tonya sent you! More

Lies, dirty tactics, and sleezy management team They told me about 1 truck and had me drive down from Columbus. Once i got there, the truck magically cost more than they said. But there was anothe They told me about 1 truck and had me drive down from Columbus. Once i got there, the truck magically cost more than they said. But there was another one that fit my budget. I think thats the definition of bait and switch. During the paperwork phase of this, they said to me there would be no payment penalties and there were.... on the back of the contract no one looks at is where it was written. There was also a fee to have a loan through this specific bank. On the paperwork it says amount financed. Thats not the actual amount financed, you have to look further down the page to see the amount with all the fees added. When I called a few months later to get a better idea of what actually happened, i was told the guy who worked my deal was fired for doing stuff like this. They said i would be getting a call to make it right. James Dalton called at 1030am. He heard my story and said he could help. He said Jake Sweeney values their reputation and they would make it right with me. He said he would call me by noon. They would buy back my truck and upgrade me to a better truck. By 1pm, i still had not heard from him. So at 115pm i called James. He said he was finishing a deal but would call me back shortly. Another hour goes by. I called back again. He said he would get back to me by the end of the day with a deal. At 630pm he called and said it would have to be monday. At 3pm monday i followed up again. Now he sent me a string of nasty text messages stating its not his problem I didnt read the contact. I then sent an email to Greg Sweeney, Josh Sweeney, and Jim Ackerman. None of them could even spare a few seconds for a response or a phone call. i get they are in business to make money. I see they dont really care about their customers either. The problem I have is their tactics are dirty. They really make that xxxxxxx car dealer perception come to life. I find it odd that some of the positive reviews are showing posted 1 week ago, and the response from owner shows 5 months ago..... looks very fishy to me! Especially considering the dishonest tactics they use They did pay my $195 loan fee back... but nothing on pre payment penalty or an offer to buy back my truck like they originally promised. They have also banned me from their facebook page. I put my interactions in under the review jake sweeney section and they blocked me. Sounds like they dont actually want real feedback. Just the fake reviews they post themselves. Promised a phone call from the management team to resolve my issues on 9/6. BIG SURPRISE!!! No call back!!! More

Excellent service Darren Aden was very nice and well spoken and very great customer service and i like my new car thanks Darren Aden for everything 100% Darren Aden was very nice and well spoken and very great customer service and i like my new car thanks Darren Aden for everything 100% More

Excellent service Tim was able to provide excellent service, very informative, responsive to questions needs and wants. Worked well with requests and follow up during Tim was able to provide excellent service, very informative, responsive to questions needs and wants. Worked well with requests and follow up during financing process. More