Bill DeLord Buick GMC - Service Center
Lebanon, OH
19 Reviews of Bill DeLord Buick GMC - Service Center
Warranty Work I took my car in for repair last Monday and Jeffery Wright, the service writer, was the individual who took care of me. I waited for the work to be p I took my car in for repair last Monday and Jeffery Wright, the service writer, was the individual who took care of me. I waited for the work to be performed, however, when Jeff came into the waiting area and sat down I just knew it was bad news. He reassured me and told me that a part had to be ordered and he was looking at Friday at the latest for my car to be completed. He then offered me a loaner car and I was quickly on my way. Friday morning Jeff called to let me know that the part hadn't arrived and he had checked on the status and that it had been "shipped". He informed me if the part would arrive that day he would have to call the installer and schedule a time for them to come out and install it, so he said that it would probably be Monday when my car would be ready. I appreciated the call so that I didn't have to wait around all day for my car. But I do have to say that my car was ready late Friday and I picked it up on Saturday! I really appreciate how Jeff kept me informed about my car and also when the part did arrive, the installer was called and installed it the same day - now that's what I call great service! I live in Dayton and purchased my car from Bill Delord four years ago and have always taken my car to them for service. I could easily take my car to any Cadillac dealer in Dayton for service but I choose this dealer because of the fast, friendly and courteous service they deliver. Keep up the good work! More
Dealership Would Not Do GMC Recall Work There was a recall on our vehicle that we purchased a month before at another dealership because this dealership did not have the accessories that we There was a recall on our vehicle that we purchased a month before at another dealership because this dealership did not have the accessories that we wanted on our 2016 GMC Sierra Truck, we were notified that there was a recall on the vehicle, they stated that the vehicle should not be driven at all...when we notified Bill DeLord to have the recall work done, we were told by a Lizzie that they only did recall work on the vehicles that the sold. They are a GMC dealer and should provide GMC service. Joseph GMC drove 40 miles to get our vehicle that was 3 miles from Bill Delords Autocenter. More
Sales and service I have always had a positive experience when I visit, no matter what my reason for visit might be. They are always very pleasant and helpful. I have always had a positive experience when I visit, no matter what my reason for visit might be. They are always very pleasant and helpful. More
Oil Change, Rotate Tires, Adjust sideview mirrors, Jeff Wright, Service Advisor, always takes the time to thoroughly listen to our concerns even on routine maintenance items. We had some concerns ab Jeff Wright, Service Advisor, always takes the time to thoroughly listen to our concerns even on routine maintenance items. We had some concerns about the side view mirrors and drivers seat not returning to their present positions. He took the time to walk me through the setup procedures again to make sure that I understood the procedure. He also had the mechanic download the most current software update. He also provided a loaner vehicle so that we could complete our errands preparing for the Thanksgiving holiday. He is always courteous, attentive, and professional More
A GRAND EXPERIENCE I recently had service to my 2012 Cadillac SRX. Both the service manager and the service people did an excellent job. We have bought several cars fr I recently had service to my 2012 Cadillac SRX. Both the service manager and the service people did an excellent job. We have bought several cars from Bill Delords. We have complete confidence in the dealership. More
Service on my 2010 Buick Enclave Excellent service - always above and beyond - my car has needed A LOT of extended warranty work - the BEST service writer is Jeffery Wright. Professio Excellent service - always above and beyond - my car has needed A LOT of extended warranty work - the BEST service writer is Jeffery Wright. Professional & Friendly.. More
Cadillac Service 2011 SRX I don't believe I have ever had worse service at a dealership ever. There was a recall on my vehicle stemming from a sunroof drain hose leak. We the I don't believe I have ever had worse service at a dealership ever. There was a recall on my vehicle stemming from a sunroof drain hose leak. We the hose finally failed and I had standing water on the interior of my vehicle which shorted out electrical components. The service department confirmed that the sunroof drain was malfunctioning and were willing to replace the drain, but they did not want to replace any of the electrical components that were damaged due to the water. The service department would not even work with me on the repairs. First off I will not be buying another Cadillac as this vehicle has had more recalls than any other vehicle that I have owned and Cadillac does not take care of their customers. Also I would never return to Bill Delord for any vehicle service or to purchase a new vehicle. Very poor service all around. More
30,000 mile maintenance The service team and salesmen at DeLord Cadillac or excellent. They treat you like family and are always friendly and helpful. They are priced right a The service team and salesmen at DeLord Cadillac or excellent. They treat you like family and are always friendly and helpful. They are priced right and always do a great job. "Try it you will like it Call me if you have any questions on my cell 513-292-6078 More
Very pleasant experience, AGAIN! Going in Seven years working with the DeLord folks and it still seems to be getting better all the time. I've worked with Jeffrey in Service for most Going in Seven years working with the DeLord folks and it still seems to be getting better all the time. I've worked with Jeffrey in Service for most of that time and I really appreciate the honesty and straight forward attitude that Jeffery seems to come by so easily. This is not your "cut rate" kind of place. The service is first class and the work is backed by a superior product and an obvious desire to get it right the first time. More