Bill DeLord Buick GMC - Service Center

Cadillac Service 2011 SRX I don't believe I have ever had worse service at a dealership ever. There was a recall on my vehicle stemming from a sunroof drain hose leak. We the I don't believe I have ever had worse service at a dealership ever. There was a recall on my vehicle stemming from a sunroof drain hose leak. We the hose finally failed and I had standing water on the interior of my vehicle which shorted out electrical components. The service department confirmed that the sunroof drain was malfunctioning and were willing to replace the drain, but they did not want to replace any of the electrical components that were damaged due to the water. The service department would not even work with me on the repairs. First off I will not be buying another Cadillac as this vehicle has had more recalls than any other vehicle that I have owned and Cadillac does not take care of their customers. Also I would never return to Bill Delord for any vehicle service or to purchase a new vehicle. Very poor service all around. More

Service on my 2010 Buick Enclave Excellent service - always above and beyond - my car has needed A LOT of extended warranty work - the BEST service writer is Jeffery Wright. Professio Excellent service - always above and beyond - my car has needed A LOT of extended warranty work - the BEST service writer is Jeffery Wright. Professional & Friendly.. More

30,000 mile maintenance The service team and salesmen at DeLord Cadillac or excellent. They treat you like family and are always friendly and helpful. They are priced right a The service team and salesmen at DeLord Cadillac or excellent. They treat you like family and are always friendly and helpful. They are priced right and always do a great job. "Try it you will like it Call me if you have any questions on my cell 513-292-6078 More

Very pleasant experience, AGAIN! Going in Seven years working with the DeLord folks and it still seems to be getting better all the time. I've worked with Jeffrey in Service for most Going in Seven years working with the DeLord folks and it still seems to be getting better all the time. I've worked with Jeffrey in Service for most of that time and I really appreciate the honesty and straight forward attitude that Jeffery seems to come by so easily. This is not your "cut rate" kind of place. The service is first class and the work is backed by a superior product and an obvious desire to get it right the first time. More