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Bill DeLord Buick GMC - Service Center
Lebanon, OH
19 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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19 Reviews of Bill DeLord Buick GMC - Service Center
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February 13, 2025
They keep you updated in person or by text, on progress of maintenance. No pressure for other work. Very courteous. They are timely for appointments. And get work done usually in time they estimate. of maintenance. No pressure for other work. Very courteous. They are timely for appointments. And get work done usually in time they estimate. More
by gmbear43
Employees Worked With
Nathan
February 07, 2025
Was very to work with. Keep me informed about the progress of my vehicle. Would highly recommend Keep me informed about the progress of my vehicle. Would highly recommend More
by mcfadden63
Employees Worked With
January 08, 2025
I was at the dealership for my vehicles second service. The staff that scheduled my appointment and received my vehicle were pleasant. When my vehicle was returned to me, the radio setting and dashboard se The staff that scheduled my appointment and received my vehicle were pleasant. When my vehicle was returned to me, the radio setting and dashboard settings were changed. Upon review my air pressure in one tire was over-inflated. The waiting room was nice. More
by Greg
Employees Worked With
Sean , Chris
December 29, 2024
Always professional courteous and get the work done on time. Always appreciate there assistance and efficiency time. Always appreciate there assistance and efficiency More
by Scot.boes94
Employees Worked With
November 11, 2024
Never an issue the service writers ate friendly and first class , easy and close , would not go anywhere else first class , easy and close , would not go anywhere else More
by rnweimer
September 26, 2024
The staff is always courteous, friendly & helpful. Their work is efficient & reliable. I trust their advice and count on them to keep my car safe and road worthy. Their work is efficient & reliable. I trust their advice and count on them to keep my car safe and road worthy. More
by Deborah
August 20, 2017
Everything went according to plan and staff was helpful I was referred to bill delord from another repair shop because they deemed my repair to be covered under warranty. Info they stated bill delord pointe I was referred to bill delord from another repair shop because they deemed my repair to be covered under warranty. Info they stated bill delord pointed out to them. Called to make an appointment and was able to get in pretty fast with a loaner car that was comparable to the size car i owned. I was worried about the whole thing since the covered under warranty info came from another shop. I called the day before just to make sure my appointment and loaner car was all set to go. The process of dropping off my car and picking up the loaner was very fast. I dropped off at the end of the day for the next morning. I was called about 900am the next morning from service stating my repair was covered under warranty and all set to go. Shot out to integrity automotive in middletown for being right! They are great as well. I was able to pick up my car even after service was closed and that was a breeze. My mom previously purchased a car from bill delord several years ago and she was happy with the service then and im happy with the service now. I told my mom about my experience and she actually went there for an oil change a few days later. The location isnt really that close but not too far. I live in west chester and my mom lives in middletown. We both pass other places we could go to service our cars be would drive the extra miles for good service. Hopefully it stays that way. More
by K. Davis
October 11, 2016
Not a satisfied customer Would definitely not bring your vehicle here for service. After being on countless phone calls with GM corporate for a measly $134 known service reca Would definitely not bring your vehicle here for service. After being on countless phone calls with GM corporate for a measly $134 known service recall #12138 on a transmission dipstick tube failure this dealership would not honor the recall because apparently someone had already 'claimed' the warranty. GM corporate even admitted I had never received a recall notice according to their records. If the work was actually completed (never was as I am original owner) the dealership was supposed to install a foam tube in addition to replacing the dipstick to correct the vibration issue that causes the failure. Interestingly enough no foam on the broken dipstick. That should make it pretty clear recall work had never been completed. Besides a known design flaw...should be appropriately handled appropriately. As a former GM engineer and nothing but loyal GM customer for past 18 yrs its a real shame to lose loyalty for a lousy $134. More
by Steve A.
