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Jake Sweeney Buick GMC
Lebanon, OH
146 Reviews
Bill DeLord Buick GMC helps keep Ohio moving. We are a family-owned and operated dealership. We serve the cities of Lebanon, Cincinnati, Middletown and the surrounding communities. We typically keep around 200 combined New and Used vehicles at our Buick GMC Dealership in stock to ensure you have adequate selection.
For your financing needs, we have a dedicated Finance team who works with many local and national banks and lenders. We will work hard to secure the funds you need for your next vehicle purchase. Financing here is easy and convenient. Give our finance team a call at (513) 282-3561 to go over your scenario or click the button on the left to access our secure finance form.
When you arrive at our Service Department, you will find the accommodations clean and well-lit. We have complimentary Wi-Fi internet access, HD TV, free refreshments and coffee, and comfortable chairs! We are a huge facility with 18 Service bays so we can meet your needs in a timely manner. We have a courtesy shuttle to take you to your home or office until your work is completed. For extended work orders, alternate transportation is available.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
By Type
Showing 146 reviews
December 27, 2015
First Timers, Great Experience! We have been looking for specific kind of used vehicle. My husband found one online at this dealership, and sent an email request on Christmas Eve. We have been looking for specific kind of used vehicle. My husband found one online at this dealership, and sent an email request on Christmas Eve. He received a response, which really surprised us! He communicated with Kevin several times via email on Christmas Eve, and Kevin was always quick to communicate back. The day after Christmas, we went in and purchased a vehicle from Redi. Redi was friendly, professional, and simply everything you want a salesperson to be. He didn't try to sell us something we didn't want. Overall this was a fantastic experience for our family. : ) More
by JAJ
December 24, 2015
Repeat Customer We have purchased two cars from this dealership in the last seven years. We keep going back because of the customer service and reputation of their sa We have purchased two cars from this dealership in the last seven years. We keep going back because of the customer service and reputation of their sales team. More
by Anne2605
November 23, 2015
Oil Change, Rotate Tires, Adjust sideview mirrors, Jeff Wright, Service Advisor, always takes the time to thoroughly listen to our concerns even on routine maintenance items. We had some concerns ab Jeff Wright, Service Advisor, always takes the time to thoroughly listen to our concerns even on routine maintenance items. We had some concerns about the side view mirrors and drivers seat not returning to their present positions. He took the time to walk me through the setup procedures again to make sure that I understood the procedure. He also had the mechanic download the most current software update. He also provided a loaner vehicle so that we could complete our errands preparing for the Thanksgiving holiday. He is always courteous, attentive, and professional More
by roy
Employees Worked With
November 23, 2015
Sales and service I have always had a positive experience when I visit, no matter what my reason for visit might be. They are always very pleasant and helpful. I have always had a positive experience when I visit, no matter what my reason for visit might be. They are always very pleasant and helpful. More
by Don and Tracy
November 20, 2015
New GMC Truck Best experience with buying a new vehicle we have had in years!!! Thanks Redi you are a gem for sure. Might be seeing you in the future for a new car Best experience with buying a new vehicle we have had in years!!! Thanks Redi you are a gem for sure. Might be seeing you in the future for a new car for my wife. More
by Parrish
Employees Worked With
November 14, 2015
Traded vehicle Ron Morris is to be commended for his assistance to my leasing a GMC 2015 Terrain. He is a competent and professional representative for the dealersh Ron Morris is to be commended for his assistance to my leasing a GMC 2015 Terrain. He is a competent and professional representative for the dealership. Ron was knowledgeable and always accessible, while at the same time remaining friendly and respectful to me. Also, Steve Rutsch was very efficient and professional in thoroughly organizing and explaining the leasing paperwork to me. The Bill DeLord Auto Center is an attractive and well-managed facility, with all of its personnel being very customer friendly. (A nod, also, to Tim Long for his friendliness.) More
by deejay13
November 04, 2015
A GRAND EXPERIENCE I recently had service to my 2012 Cadillac SRX. Both the service manager and the service people did an excellent job. We have bought several cars fr I recently had service to my 2012 Cadillac SRX. Both the service manager and the service people did an excellent job. We have bought several cars from Bill Delords. We have complete confidence in the dealership. More
by mike n lynn
Employees Worked With
October 30, 2015
Service on my 2010 Buick Enclave Excellent service - always above and beyond - my car has needed A LOT of extended warranty work - the BEST service writer is Jeffery Wright. Professio Excellent service - always above and beyond - my car has needed A LOT of extended warranty work - the BEST service writer is Jeffery Wright. Professional & Friendly.. More
by Payne8648
Employees Worked With
October 30, 2015
Cadillac Service 2011 SRX I don't believe I have ever had worse service at a dealership ever. There was a recall on my vehicle stemming from a sunroof drain hose leak. We the I don't believe I have ever had worse service at a dealership ever. There was a recall on my vehicle stemming from a sunroof drain hose leak. We the hose finally failed and I had standing water on the interior of my vehicle which shorted out electrical components. The service department confirmed that the sunroof drain was malfunctioning and were willing to replace the drain, but they did not want to replace any of the electrical components that were damaged due to the water. The service department would not even work with me on the repairs. First off I will not be buying another Cadillac as this vehicle has had more recalls than any other vehicle that I have owned and Cadillac does not take care of their customers. Also I would never return to Bill Delord for any vehicle service or to purchase a new vehicle. Very poor service all around. More
by Dillonbt
Employees Worked With
October 12, 2015
Happy Ruturning Customer, 3rd purchase Today Oct 12th 2015 I have purchased my 3rd vehicle from Bill DeLord. With every vehicle I have purchased I always get the same royal welcome. From th Today Oct 12th 2015 I have purchased my 3rd vehicle from Bill DeLord. With every vehicle I have purchased I always get the same royal welcome. From the cheery smile and greeting from the customer service girl when you first walk into the showroom, to sales and financial staff to Bill DeLord himself. They truly are there to help you have a great experience when looking for and buying the vehicle you chose. They really do roll out the red carpet for you. They give you a tour of the show room, service department and perks if you are waiting for your car repair. They really want you to have a wonderful experience. Like I said, today I have purchased my 3rd vehicle from Bill DeLord and will never go any where else for they are literally like family folks. If you are searching for a vehicle or thinking about purchasing one in the near future please go see what Bill DeLord has. You will be so glad you did. When you arrive ask for Ron Morris he was my sales rep today and made sure before I left with my new vehicle that I knew everything about my vehicle and its buttons, gadgets, lights, wipers etc. You really get the best customer service, ever. Thanks Ron for another great Bill DeLord experience and all the staff I dealt with today. More
by Escape
