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Jake Sweeney Buick GMC

Lebanon, OH

4.8
149 Reviews
Bill DeLord Buick GMC helps keep Ohio moving. We are a family-owned and operated dealership. We serve the cities of Lebanon, Cincinnati, Middletown and the surrounding communities. We typically keep around 200 combined New and Used vehicles at our Buick GMC Dealership in stock to ensure you have adequate selection. For your financing needs, we have a dedicated Finance team who works with many local and national banks and lenders. We will work hard to secure the funds you need for your next vehicle purchase. Financing here is easy and convenient. Give our finance team a call at (513) 282-3561 to go over your scenario or click the button on the left to access our secure finance form. When you arrive at our Service Department, you will find the accommodations clean and well-lit. We have complimentary Wi-Fi internet access, HD TV, free refreshments and coffee, and comfortable chairs! We are a huge facility with 18 Service bays so we can meet your needs in a timely manner. We have a courtesy shuttle to take you to your home or office until your work is completed. For extended work orders, alternate transportation is available.
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917 Columbus Ave

Lebanon, OH

45036

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Showing 149 reviews

August 15, 2016

The sales team are outstanding This is our second vehicle purchase with Bill Delord Cadillac. Tim Long our sales executive was extremely helpful in helping me to choose the right v More

by keith drummond
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill DeLord
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Perron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Butsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Lambert
Aug 16, 2016 -

Jake Sweeney Buick GMC responded

Thank you Keith and Sally. Myself and my staff will continue to work hard for you throughout the course of your ownership. Please do not hesitate to contact me personally with any concerns. Thank you for putting your trust in us. Bill DeLord

July 24, 2016

Third experience with Lee McCready My husband an I will looking to trade in a vehicle that we had bought from Lee McCready. We found two that we were interested in. After shopping with More

by hammockfarmilyfarm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lee McCready
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2016 -

Jake Sweeney Buick GMC responded

Thank you for the feedback. I hope Lee answered all of your questions. Hopefully we will be able to work with you is the future. Bill DeLord

July 08, 2016

Great service, warm reception, courteous salesman. I was looking to buy a car and wanted a 2011 Lexus ES 350 model. I had trouble finding one until my husband saw this dealership on the internet. Our f More

by Quinnette
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Butsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2016 -

Jake Sweeney Buick GMC responded

Congratulations on the purchase of your Lexus. I think it is great when we can find a loving home for one of our quality pre-owned vehicles. I am so glad that Mike and Steve took good care of you. I will be sure to thank them for a job well done. Contact me personally anytime if you need anything. Bill DeLord

July 05, 2016

A return buyer We came back to Bill Delord because we were very happy with the service we received with Tim Long when we put based a used SUV from them several years More

by Carol O'Connor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2016 -

Jake Sweeney Buick GMC responded

Thanks for the great review. Tim always works hard to keep his customers "Completely Satisfied". I will personally make sure to compliment him on a job well done. Bill DeLord

June 24, 2016

Super easy buying experience. I have bought many cars over the years and I must say that this had to be the best buying experience I have ever had. Redi Shehu was my sales person a More

by Herb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Redi Shehu, Frank Lambert
Jun 25, 2016 -

Jake Sweeney Buick GMC responded

Thank you for the positive feedback. It is always great to hear from one of our customers who is completely satisfied with their experience. I will make sure to compliment Redi and Frank for a job well done. Bill DeLord

June 19, 2016

Great car buying experience! Great experience, no pressure, salesman took the time to make sure we were comfortable with our decision. I will definitely return for my next car pu More

by Ruth Lovelace
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2016 -

Jake Sweeney Buick GMC responded

Thank you so much, Ruth. Ron will continue to take good care of you throughout your ownership. Bill DeLord

June 10, 2016

Outstanding Dealer and good to work wih. I have purchased 4 cars from this dealer and they have been great to work with in all cases. The salesmen are friendly and they know the products. T More

by tgmanoff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill DeLord
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Perron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Butsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee McCready
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dale Boreing
Jun 14, 2016 -

Jake Sweeney Buick GMC responded

Thank you very much! It is our pleasure to be of service and we are so happy and thrilled that we met every expectation that you had! Thank you so much! This has really made our day! "First Care, than cars!" Bill DeLord Staff

May 20, 2016

Very pleased with the whole transaction Great experince. Salesman very knowledgeable and through.Was very impressed with the dealership and would recomend the anyone. Wife loved your coffee More

by bigben74
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Lambert
May 21, 2016 -

Jake Sweeney Buick GMC responded

Ben, Thanks for your kind words. We will continue to do everything we can to make your ownership experience a great one with exceptional service. Bill DeLord

May 14, 2016

My experience with Bill Delord Dealership was amazing. I found Bill Delord's Dealership to be very professional, yet extremely friendly and courteous. They made my experience simple and rewarding and allo More

by Caddy2016
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill DeLord
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Butsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Kohls
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2016

Dealership Would Not Do GMC Recall Work There was a recall on our vehicle that we purchased a month before at another dealership because this dealership did not have the accessories that we More

by MichelleC
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lizzy
May 05, 2016 -

Jake Sweeney Buick GMC responded

Michelle, It was pleasure speaking to your husband about the frustrating experience to complete your recall. Recently passed law now requires the factory to notify owners even before a repair is developed. Should the recall mean the vehicle cannot be driven until repaired, it is the selling dealer who is responsible to make the necessary arrangements with the customer. All dealers were notified by GM of their responsibility to their purchasing customers. When available, GM will ship the repair parts to each dealer reserved for the affected vehicles they sold. Once this initial phase is completed, then will the parts be generally available to all dealers. Again, I apologize for your frustration.. We will always be happy to help you and look forward to your future service business. Dale Boreing, Service Manager Bill DeLord Buick GMC Cadillac

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