Jake Sweeney Buick GMC

Courteous, Professional Service Leads to Happy Buyers We especially wish to thank Mr. Tim Long for his friendly, informative, patient, most courteous and professional sales assistance in our achieving bot We especially wish to thank Mr. Tim Long for his friendly, informative, patient, most courteous and professional sales assistance in our achieving both a successful trade-in and the related purchase of a one-owner, 2014 Nissan Rogue SUV in absolutely superb condition, both inside and out. In fact, we'd for certain want to work with Mr. Long again during any of our future dealings at Bill DeLord! Simply put, he's the best!!! :-) In addition, we also want to thank Mr. Steve Butsch for his prompt, courteous and very efficient approach during our subsequent closing in the Finance Department. More

Warranty Work I took my car in for repair last Monday and Jeffery Wright, the service writer, was the individual who took care of me. I waited for the work to be p I took my car in for repair last Monday and Jeffery Wright, the service writer, was the individual who took care of me. I waited for the work to be performed, however, when Jeff came into the waiting area and sat down I just knew it was bad news. He reassured me and told me that a part had to be ordered and he was looking at Friday at the latest for my car to be completed. He then offered me a loaner car and I was quickly on my way. Friday morning Jeff called to let me know that the part hadn't arrived and he had checked on the status and that it had been "shipped". He informed me if the part would arrive that day he would have to call the installer and schedule a time for them to come out and install it, so he said that it would probably be Monday when my car would be ready. I appreciated the call so that I didn't have to wait around all day for my car. But I do have to say that my car was ready late Friday and I picked it up on Saturday! I really appreciate how Jeff kept me informed about my car and also when the part did arrive, the installer was called and installed it the same day - now that's what I call great service! I live in Dayton and purchased my car from Bill Delord four years ago and have always taken my car to them for service. I could easily take my car to any Cadillac dealer in Dayton for service but I choose this dealer because of the fast, friendly and courteous service they deliver. Keep up the good work! More

The sales team are outstanding This is our second vehicle purchase with Bill Delord Cadillac. Tim Long our sales executive was extremely helpful in helping me to choose the right v This is our second vehicle purchase with Bill Delord Cadillac. Tim Long our sales executive was extremely helpful in helping me to choose the right vehicle for my wife and me. My original thought was either and SRX or an XT5 but after working with the 2 of us helped us settle in on a CTS-4. The rest of the team starting at Bill Delord to General Manager Jerry Perrow worked to put together a very compelling deal and made us feel like we were the most important customer they have. Frank Lambert helped us get the best price possible for our trade-in. As with my previous experience with this group of professionals Steve Butsch got us the best financing available and made the financing and deal closure super simple. Our hats are off to this outstanding group. I look forward to doing business with them again in the future. Thank you, Keith and Sally Drummond More

Third experience with Lee McCready My husband an I will looking to trade in a vehicle that we had bought from Lee McCready. We found two that we were interested in. After shopping with My husband an I will looking to trade in a vehicle that we had bought from Lee McCready. We found two that we were interested in. After shopping with Lee in near 90 degree weather, we met Lee in his office. He put the numbers together and since I owe to much over the true value of my present car, we could not make the purchase. Lee explained what I needed to do to get into a new car. I really appreciated the honest advice. More

Great service, warm reception, courteous salesman. I was looking to buy a car and wanted a 2011 Lexus ES 350 model. I had trouble finding one until my husband saw this dealership on the internet. Our f I was looking to buy a car and wanted a 2011 Lexus ES 350 model. I had trouble finding one until my husband saw this dealership on the internet. Our first experience with Bill DeLord was met with a warm reception, courteous salesman, and great service. I love my new car! More

A return buyer We came back to Bill Delord because we were very happy with the service we received with Tim Long when we put based a used SUV from them several years We came back to Bill Delord because we were very happy with the service we received with Tim Long when we put based a used SUV from them several years ago. We had also purchased a new GMC Envoy from them in 2007, which I still own. More

Super easy buying experience. I have bought many cars over the years and I must say that this had to be the best buying experience I have ever had. Redi Shehu was my sales person a I have bought many cars over the years and I must say that this had to be the best buying experience I have ever had. Redi Shehu was my sales person and he was very cordial and made me feel very comfortable. There was no pressure put on me like you may find at other dealerships. I thought the entire buying process from test driving the vehicle to signing the paperwork went about as smooth and fast as it possibly could. I highly recommend buying from Bill Delord. More

Great car buying experience! Great experience, no pressure, salesman took the time to make sure we were comfortable with our decision. I will definitely return for my next car pu Great experience, no pressure, salesman took the time to make sure we were comfortable with our decision. I will definitely return for my next car purchase! I began this adventure 1 1/2 yrs ago and Ron Morris has kept in touch without being pushy letting me know if something came in I would be interested in. Thank you so much for your dedication and more so for your patience! More

Outstanding Dealer and good to work wih. I have purchased 4 cars from this dealer and they have been great to work with in all cases. The salesmen are friendly and they know the products. T I have purchased 4 cars from this dealer and they have been great to work with in all cases. The salesmen are friendly and they know the products. Their service is outstanding. When you have a problem, they go out of their way to solve it. Cars are becoming very complex and they have so many options you can get. If you have a problem understanding all these options and how they work and how you get them to work, the salesmen, sales manager, finance person and even the owner will help you even if it takes a lot of time. I would recommend this dealer to anyone. More

Very pleased with the whole transaction Great experince. Salesman very knowledgeable and through.Was very impressed with the dealership and would recomend the anyone. Wife loved your coffee Great experince. Salesman very knowledgeable and through.Was very impressed with the dealership and would recomend the anyone. Wife loved your coffee machine. Thanks, Ben Chambers More