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Jake Sweeney Buick GMC
Lebanon, OH
146 Reviews
Bill DeLord Buick GMC helps keep Ohio moving. We are a family-owned and operated dealership. We serve the cities of Lebanon, Cincinnati, Middletown and the surrounding communities. We typically keep around 200 combined New and Used vehicles at our Buick GMC Dealership in stock to ensure you have adequate selection.
For your financing needs, we have a dedicated Finance team who works with many local and national banks and lenders. We will work hard to secure the funds you need for your next vehicle purchase. Financing here is easy and convenient. Give our finance team a call at (513) 282-3561 to go over your scenario or click the button on the left to access our secure finance form.
When you arrive at our Service Department, you will find the accommodations clean and well-lit. We have complimentary Wi-Fi internet access, HD TV, free refreshments and coffee, and comfortable chairs! We are a huge facility with 18 Service bays so we can meet your needs in a timely manner. We have a courtesy shuttle to take you to your home or office until your work is completed. For extended work orders, alternate transportation is available.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
By Type
Showing 146 reviews
July 05, 2016
A return buyer We came back to Bill Delord because we were very happy with the service we received with Tim Long when we put based a used SUV from them several years We came back to Bill Delord because we were very happy with the service we received with Tim Long when we put based a used SUV from them several years ago. We had also purchased a new GMC Envoy from them in 2007, which I still own. More
by Carol O'Connor
Employees Worked With
June 24, 2016
Super easy buying experience. I have bought many cars over the years and I must say that this had to be the best buying experience I have ever had. Redi Shehu was my sales person a I have bought many cars over the years and I must say that this had to be the best buying experience I have ever had. Redi Shehu was my sales person and he was very cordial and made me feel very comfortable. There was no pressure put on me like you may find at other dealerships. I thought the entire buying process from test driving the vehicle to signing the paperwork went about as smooth and fast as it possibly could. I highly recommend buying from Bill Delord. More
by Herb
June 19, 2016
Great car buying experience! Great experience, no pressure, salesman took the time to make sure we were comfortable with our decision. I will definitely return for my next car pu Great experience, no pressure, salesman took the time to make sure we were comfortable with our decision. I will definitely return for my next car purchase! I began this adventure 1 1/2 yrs ago and Ron Morris has kept in touch without being pushy letting me know if something came in I would be interested in. Thank you so much for your dedication and more so for your patience! More
by Ruth Lovelace
Employees Worked With
June 10, 2016
Outstanding Dealer and good to work wih. I have purchased 4 cars from this dealer and they have been great to work with in all cases. The salesmen are friendly and they know the products. T I have purchased 4 cars from this dealer and they have been great to work with in all cases. The salesmen are friendly and they know the products. Their service is outstanding. When you have a problem, they go out of their way to solve it. Cars are becoming very complex and they have so many options you can get. If you have a problem understanding all these options and how they work and how you get them to work, the salesmen, sales manager, finance person and even the owner will help you even if it takes a lot of time. I would recommend this dealer to anyone. More
by tgmanoff
Employees Worked With
Other Employees :
Dale Boreing
May 20, 2016
Very pleased with the whole transaction Great experince. Salesman very knowledgeable and through.Was very impressed with the dealership and would recomend the anyone. Wife loved your coffee Great experince. Salesman very knowledgeable and through.Was very impressed with the dealership and would recomend the anyone. Wife loved your coffee machine. Thanks, Ben Chambers More
by bigben74
Employees Worked With
Frank Lambert
May 14, 2016
My experience with Bill Delord Dealership was amazing. I found Bill Delord's Dealership to be very professional, yet extremely friendly and courteous. They made my experience simple and rewarding and allo I found Bill Delord's Dealership to be very professional, yet extremely friendly and courteous. They made my experience simple and rewarding and allowed me to experience the feeling of being able to select the car that was right for me. The staff were efficient and respected my time when at the dealership. In addition, they were very knowledgeable about their vehicles and were more than helpful in demonstrating all the features of my new automobile. It is without hesitation that I would refer both family and friends to Bill Delord for their automotive needs! More
by Caddy2016
May 05, 2016
Dealership Would Not Do GMC Recall Work There was a recall on our vehicle that we purchased a month before at another dealership because this dealership did not have the accessories that we There was a recall on our vehicle that we purchased a month before at another dealership because this dealership did not have the accessories that we wanted on our 2016 GMC Sierra Truck, we were notified that there was a recall on the vehicle, they stated that the vehicle should not be driven at all...when we notified Bill DeLord to have the recall work done, we were told by a Lizzie that they only did recall work on the vehicles that the sold. They are a GMC dealer and should provide GMC service. Joseph GMC drove 40 miles to get our vehicle that was 3 miles from Bill Delords Autocenter. More
by MichelleC
Employees Worked With
Lizzy
April 30, 2016
Excellent experience!!! I'm a GM employee with 23 yrs experience and am very critical of how the Dealer/ Customer experience is. Well, let me tell you, from the time my wife I'm a GM employee with 23 yrs experience and am very critical of how the Dealer/ Customer experience is. Well, let me tell you, from the time my wife and I walked in to Bill DeLord's dealership, it was excellent. The Gereral Mgr., our salesman), the finance guy and Bill DeLord himself couldn't have been anymore accommodating and friendly. My first purchase there and it won't be my last. More
by Willie65
April 26, 2016
Bought a pre-owned vehicle, sales consultant was fantastic! We found a model that we were looking for on the lot while the dealership was closed. We returned during business hours and were greeted promptly by T We found a model that we were looking for on the lot while the dealership was closed. We returned during business hours and were greeted promptly by Tim Long. Tim was fantastic. He was friendly, knew a lot about the vehicle we test drove, and was not pushy about the sale at all. He took a genuine interest in us and treated us like friends. When it came to the actual deal, he worked with Steve, in finance, to get us to the terms we were looking for. We were offered more than what we expected for our trade-in, and given the payment amount we were looking for without a lot of negotiation on our part. We would recommend Bill Delord to anyone looking for a pre-owned vehicle. Tim would be our first choice for sales anytime. More
by Scott&Tammy
April 13, 2016
LIVED UP TO THEIR REPUTATION We visited Bill Delords dealership in April 2015 wanting information about the upcoming Buick Cascada. There was no information available other than We visited Bill Delords dealership in April 2015 wanting information about the upcoming Buick Cascada. There was no information available other than website articles.. Ron Morris was the salesperson who we spoke with, we were interested in ordering one and he would call us when available . He was reliable and followed up with a phone call to us in Oct that Bill Delords could take an order for the car. The order was placed. Since it is built overseas and a new model, the car was delivered to us in April 2016. A long wait however Bill Delords was with us all the way. They followed the car from entry, to build, to cargo shipping to the east coast, to rail delivery in Cinn. When it finally arrived at the Dealers, we were out of town and Bill Delords put the vehicle on the showroom floor. They were just as proud to show and deliver the car and took extreme care.. We were impressed. We love our new Cascada and wish to thank Bill Delords for making our year long journey a success. More
by gene&nancy
