Jake Sweeney Buick GMC

Completely satisfied Redi made the whole experience exceptional. He was extremely helpful and knowledgable. We went in for a test drive and drove a new car home. Redi w Redi made the whole experience exceptional. He was extremely helpful and knowledgable. We went in for a test drive and drove a new car home. Redi went above and beyond to make sure we were happy. More

Exceptional Customer Service When we left the house that morning, we knew we were coming home with a new Buick. The only question, was where would we purchase it. We had previousl When we left the house that morning, we knew we were coming home with a new Buick. The only question, was where would we purchase it. We had previously test driven an Enclave at another dealership and the salesperson just wasn't knowledgeable or excited to see us. We decided that we would visit Bill DeLord Buick GMC Cadillac and look at their inventory. We arrived just as they were opening the doors and from the young lady who greeted us until the last person we saw, it was a pleasant experience. The enthusiasm of Tim Long was contagious as he took us on a test drive, explained the features and closed the sale. Tim did all of this without any high pressure sales. Steve did the financing paperwork and Mr. DeLord even stopped by. Although I didn't work with Frank, I want to thank him for noticing my military decal on my car and stopping by and thanking me for my service. Thanks Frank!! Thanks Tim! Bill DeLord Buick GMC Cadillac has gained another happy and loyal customer! More

Great used vehicle purchase experience Thanks Tom K.. We had a great low pressure experience.. The process from online to delivery was exceptional.... Appreciate the quick and easy way of d Thanks Tom K.. We had a great low pressure experience.. The process from online to delivery was exceptional.... Appreciate the quick and easy way of doing business More

Buying a new Sierra Tim Long was great to work with, would buy from him again. Have used service department for several years, and they are great, always do a good job in Tim Long was great to work with, would buy from him again. Have used service department for several years, and they are great, always do a good job in a timely fashion. More

Great Experience for my new car purchase I have been leasing from Bill DeLord, but this time I wanted to buy a Terrain. Redi was a joy to work with. His enthusiasm is contagious. I was exc I have been leasing from Bill DeLord, but this time I wanted to buy a Terrain. Redi was a joy to work with. His enthusiasm is contagious. I was excited to my new Terrain. This was probably the best experience I have had in the purchase or lease of a car. Thanks for all your help Redi! Debbie W More

Mike bender did a great job and was not at all pushy and took his time to make sure I got all I could out of the deal. He went above and beyond his job I would recommend him to a and was not at all pushy and took his time to make sure I got all I could out of the deal. He went above and beyond his job I would recommend him to any one looking for a car or truck More

Very good easy to work with not pushie. Tom Long was great ,very helpful and easy to deal with I would tell my friends about his help if they need a car. David M Kirby. Tom Long was great ,very helpful and easy to deal with I would tell my friends about his help if they need a car. David M Kirby. More

Courteous, Professional Service Leads to Happy Buyers We especially wish to thank Mr. Tim Long for his friendly, informative, patient, most courteous and professional sales assistance in our achieving bot We especially wish to thank Mr. Tim Long for his friendly, informative, patient, most courteous and professional sales assistance in our achieving both a successful trade-in and the related purchase of a one-owner, 2014 Nissan Rogue SUV in absolutely superb condition, both inside and out. In fact, we'd for certain want to work with Mr. Long again during any of our future dealings at Bill DeLord! Simply put, he's the best!!! :-) In addition, we also want to thank Mr. Steve Butsch for his prompt, courteous and very efficient approach during our subsequent closing in the Finance Department. More

Warranty Work I took my car in for repair last Monday and Jeffery Wright, the service writer, was the individual who took care of me. I waited for the work to be p I took my car in for repair last Monday and Jeffery Wright, the service writer, was the individual who took care of me. I waited for the work to be performed, however, when Jeff came into the waiting area and sat down I just knew it was bad news. He reassured me and told me that a part had to be ordered and he was looking at Friday at the latest for my car to be completed. He then offered me a loaner car and I was quickly on my way. Friday morning Jeff called to let me know that the part hadn't arrived and he had checked on the status and that it had been "shipped". He informed me if the part would arrive that day he would have to call the installer and schedule a time for them to come out and install it, so he said that it would probably be Monday when my car would be ready. I appreciated the call so that I didn't have to wait around all day for my car. But I do have to say that my car was ready late Friday and I picked it up on Saturday! I really appreciate how Jeff kept me informed about my car and also when the part did arrive, the installer was called and installed it the same day - now that's what I call great service! I live in Dayton and purchased my car from Bill Delord four years ago and have always taken my car to them for service. I could easily take my car to any Cadillac dealer in Dayton for service but I choose this dealer because of the fast, friendly and courteous service they deliver. Keep up the good work! More