Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Jake Sweeney Buick GMC
Lebanon, OH
143 Reviews
Bill DeLord Buick GMC helps keep Ohio moving. We are a family-owned and operated dealership. We serve the cities of Lebanon, Cincinnati, Middletown and the surrounding communities. We typically keep around 200 combined New and Used vehicles at our Buick GMC Dealership in stock to ensure you have adequate selection.
For your financing needs, we have a dedicated Finance team who works with many local and national banks and lenders. We will work hard to secure the funds you need for your next vehicle purchase. Financing here is easy and convenient. Give our finance team a call at (513) 282-3561 to go over your scenario or click the button on the left to access our secure finance form.
When you arrive at our Service Department, you will find the accommodations clean and well-lit. We have complimentary Wi-Fi internet access, HD TV, free refreshments and coffee, and comfortable chairs! We are a huge facility with 18 Service bays so we can meet your needs in a timely manner. We have a courtesy shuttle to take you to your home or office until your work is completed. For extended work orders, alternate transportation is available.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
By Type
Showing 143 reviews
September 15, 2018
BUYER BEWARE PURCHASED A USED CAR FROM THIS DEALERSHIP AND IN LESS THEN 6 HOURS I NEEDED TO REPLACE THE FRONT STRUTS. I WAS TOLD, SEVERAL TIMES, THAT THE CAR HAD PURCHASED A USED CAR FROM THIS DEALERSHIP AND IN LESS THEN 6 HOURS I NEEDED TO REPLACE THE FRONT STRUTS. I WAS TOLD, SEVERAL TIMES, THAT THE CAR HAD UNDERWENT A COMPLETE INSPECTION AND IT WAS A VERY CLEAN AND WELL MAINTAINED CAR. AFTER CONTACTING THE DEALERSHIP ABOUT MY ISSUE, I WAS INSTRUCTED TO RETURN TO THE DEALERSHIP FOR REPAIRS. AFTER ARRIVING I WAS INSTRUCTED BY JERRY THAT THEY WOULD NOT REPAIR MY CAR. IF THAT WAS THE CASE I SHOULD HAVE NEVER BEEN TOLD TO RETURN TO THE DEALERSHIP AND WASTE MY TIME. PLUS, YOU WOULD HOPE THAT A DEALER WOULD STAND BEHIND WHAT THEY SALE FOR AT LEAST A FULL DAY. I WOULD NEVER PURCHASE ANYTHING FROM THIS DEALERSHIP AND IF THEY WERE THE LAST DEALERSHIP, I WOULD START RIDING A HORSE. More
by Clint
March 08, 2018
Repeat customer I appreciate the way I'm treated by everyone (sales, service, finance) at Bill DeLord's. Since moving to Ohio (over 24 years ago) I've some really bad I appreciate the way I'm treated by everyone (sales, service, finance) at Bill DeLord's. Since moving to Ohio (over 24 years ago) I've some really bad experiences with other car dealerships. I just purchased my third new car from Tom Kohl's at Bill DeLord's. I'm sure there are probably other good dealerships closer to where I now live but I just don't have the time or the patience to find out. More
by Mrs. D - Piqua
February 04, 2018
Redi knows his stuff Redi knows his stuff. He had the answers to the questions I asked. He gave me information about stuff I needed to know that I wasn't thinking of at th Redi knows his stuff. He had the answers to the questions I asked. He gave me information about stuff I needed to know that I wasn't thinking of at the moment. I would recommend Redi to anyone wanting or needing to purchase a new vehicle. Thanks for your time. Jeff More
by Jeffmdayton
Employees Worked With
January 20, 2018
Helpful and Informative Ron was very helpful in determining the Terrain that fit our needs and wants. Then in the end, they had the exact Satin Steel Metallic, AWD, Terrain D Ron was very helpful in determining the Terrain that fit our needs and wants. Then in the end, they had the exact Satin Steel Metallic, AWD, Terrain Denali we were looking for. No other dealer in the area had that vehicle. I am looking forward to taking advantage of the many services Tom Delord GMC offers. Love the fact they offer the car wash. More
by Tom Jones
Employees Worked With
January 18, 2018
2500 series upgrade My salesman Redi Shehu came highly recommended for a reason. He took care of me like family. He was able to find a newer truck that fit me. Hauling a My salesman Redi Shehu came highly recommended for a reason. He took care of me like family. He was able to find a newer truck that fit me. Hauling a 30ft camper required me to upgrade to the 2500 series. I couldn't have been happier with my experience at Bill DeLord in Lebanon Ohio. More
by Scott Kinsey
December 30, 2017
3rd Purchase from Bill Delord GMC In one word; Excellent!! We made our 3rd Yukon purchase today from Bill Delord GMC. Fabulous support and service from Ron Morris our sales consultant In one word; Excellent!! We made our 3rd Yukon purchase today from Bill Delord GMC. Fabulous support and service from Ron Morris our sales consultant with assistance from Jerry Perron, Sales Manager. Steve Butsch in the business office provided what I believe to be the fastest and most organized car buying transaction that I recall ever having. These gentlemen worked diligently and late to help us get this purchase done today (sorry for keeping you guys late). There are many dealers in our area that we could have purchased from but our previous excellent customer service from Bill Delord's dealership combined with the lack of such from other more local dealers only reaffirmed how great it is to do business with Bill Delord GMC! It is said that "imitation is the greatest form of flattery". I think that repeat sales are the greatest form of sales flattery for any business. Thanks to all of you for another terrific car buying experience and Happy New Year in 2018! Chris and Heather C. More
by C&H 3rd 2018
November 27, 2017
Great experience Ron Morrison was very knowledgeable and helpful with explaining the features of the 2017 Enclave I purchased. He made the 30 min trip worthwhile. Wi Ron Morrison was very knowledgeable and helpful with explaining the features of the 2017 Enclave I purchased. He made the 30 min trip worthwhile. Will come back again and recommend others to check the dealership out. More
by Rhonda Lee
October 09, 2017
"VERY HAPPY CAMPER" So, on Sept 30th I had went to Bob Pulte and the service that i got from the lady was TERRIBLE so i went to Bill Delord. I stopped in to look at NEW S So, on Sept 30th I had went to Bob Pulte and the service that i got from the lady was TERRIBLE so i went to Bill Delord. I stopped in to look at NEW SUV and the saleman Ron Morris was great,friendly and Knew what he was doing! Wasn't pushy at all. They worked with me to get what i wanted. The finance Steve Butsch also worked the numbers. I HIGHLY recommended BILL DELORD. They are AWESOME!!! More
by ShaundaM
October 02, 2017
Extremely difficult I was told there service dose no work unless they get paid ,I guess this means get your wallet out and get ready to be taken advantage of I purchased I was told there service dose no work unless they get paid ,I guess this means get your wallet out and get ready to be taken advantage of I purchased a car and my vehicle I wanted to trade in they broke it. When I expressed my frustration there response to me was to verbally insult me.... More
by Sadcustomer
September 27, 2017
Bought used truck Very good experience. Have no complaints Mr Morris was very knowledgeable and helpful through the whole experience. Would recommend him to anyone lo Very good experience. Have no complaints Mr Morris was very knowledgeable and helpful through the whole experience. Would recommend him to anyone looking for a new or used car More
by Rob1111
Employees Worked With
