Jake Sweeney Buick GMC

"I was steered in the right direction!" This is the second time I have purchased a car from Tom Kohls at Bill DeLord. Both times I have found Tom to be friendly, helpful and very knowledgeab This is the second time I have purchased a car from Tom Kohls at Bill DeLord. Both times I have found Tom to be friendly, helpful and very knowledgeable. He steered me in the right direction to a used car that was in my price range, but looked and felt brand new. I admit I went to a Kings Automall dealership first, and it was the worst experience I have ever had - all the cars were dirty inside, and the salesman was a complete "xxxxxxx" - the ones that give car salesmen a bad name. After that experience, I decided to go back to Tom, as my previous experience was so good. I am so glad I did, and will never waste my time going to another dealership. I also enjoyed the way Tom treated me as a "returning customer", mentioning it to the staff numerous times. Thanks again Tom - you rock! More

No effort car buying Found my 2013 Charger R/T AWD on line and scheduled a test drive. Everyone was super friendly. I got great service and enjoyed the experience. Only ti Found my 2013 Charger R/T AWD on line and scheduled a test drive. Everyone was super friendly. I got great service and enjoyed the experience. Only time my blood pressure went up was when I had to figure out how to get my other car home since I didn't trade in, Bill Delord is highly recommended. More

Best car buying experience ever I have purchased new cars from a couple different dealerships in Dayton. I also started shopping for my most recent GMC Yukon XL Denali in Dayton, bu I have purchased new cars from a couple different dealerships in Dayton. I also started shopping for my most recent GMC Yukon XL Denali in Dayton, but after being quickly turned off by that dealership's attempted high pressure sales tactics and low ball trade-in offer, I decided to locate another dealership, that being Bill DeLord in Lebanon, OH. Not only did this become my best car buying experience ever, everyone I dealt with and met at this dealership were the most friendly, professional and honest people I have dealt with. There was no pressure whatsoever. They were very knowledgeable and very informative. They really treated me like part of their family from the first time I entered their facility. I was even greeted by Bill DeLord himself. My salesman was Frank Lambert and he was great. I highly recommend this dealership to anyone in the Dayton or Cincinnati market. More

Top Notch Customer Service We purchased a 2011 Buick Regal and you would have thought we were purchasing a top of the line, brand new Cadillac ~ that was the kind of customer se We purchased a 2011 Buick Regal and you would have thought we were purchasing a top of the line, brand new Cadillac ~ that was the kind of customer service we recieved! We looked at the car and and came back 2 times before making the purchase and Tim Long was professional and patient with us on each visit. Upon delivery, Ron Morris, explained all of the car's features throughly and took time above and beyond what was expected ~ especially since we were not his customer. The Service Manager did an excellend job of detailing the car and in fact wanted to keep it overnight to make sure they had time to detail it to "his" satisfaction - and gave us a Cadillac to drive until we picked it up the next day. Cannot say enough good things about this dealership - and this turns out to be one of the best cars I have ever purchased - and the best car buying experience I have ever had. Highly recommend this dealership! More

Better than I could have ever imagined This was my 5th new GM vehicle since '99. 1st time ever dealing w/ DeLord GMC. I thought I had a deal already done (w/ a GMC dealer in Dayton, OH). This was my 5th new GM vehicle since '99. 1st time ever dealing w/ DeLord GMC. I thought I had a deal already done (w/ a GMC dealer in Dayton, OH). Come to find out, after the deal had already been "done" so I thought (via phone & emails). When I went down to sign the deal, my payments had jumped up $55 a month...? So, I "thanked" them for their trouble...I came home & started to look for other GMC dealers (around Springboro, Ohio) & came across DeLord GMC. Called in & spoke to a Sales Consultant by the name of Redi. W/N 2 hours of 1st contacting him, we had a deal done! The same Acadia SLT-1 as the other dealership, exactly the "same deal" etc. For $40 LESS a month!!!! I'm glad the "other dealership" failed to earn my business. It led me to Bill DeLord GMC & Redi. Just a Great Overall Experience! From Redi, to Jerry, to Steve Butch (the finance guy) & the young gun that cleaned my new Acadia for me. ALL just a professional & polite as the next. As soon as my wife is ready for a new vehicle, you can bet I will head right back down to DeLord GMC! Thank You, Nick in Springboro, Ohio More

Best car buying experience of my life My salesperson Ron Morris was the greatest, he made me feel at home and there wasn't any high sales tactics. This was by far the most easy and best c My salesperson Ron Morris was the greatest, he made me feel at home and there wasn't any high sales tactics. This was by far the most easy and best car buying experience I've ever had and I've bought several vehicles in my lifetime. Ron went above and beyond to make my truck buying experience enjoyable instead of a battle about price. The finance people were just as pleasant and helpful. They actually found me a better interest rate than any of the other dealerships I had dealt with. They also gave me more for my trade in than any other dealer. The owner, Bill DeLord, actually came over and shook my hand and thanked me for buying from his dealership. Thanks Ron and to the whole Bill DeLord family that help me. I really love my 2015 GMC Sierra Thanks, Paul Martin More

Denali Informative. Hassle free. Patient. Tom took the time to answer every question and show me every single function of the 1500 Denali 2015 truck. I learn Informative. Hassle free. Patient. Tom took the time to answer every question and show me every single function of the 1500 Denali 2015 truck. I learned more bout the vehicle than what I intended on it being at purchase. More

Buying My First Car From a Dealership Was very friendly and helpful. Doug was honest to me and took me on a test drive. Steve got me the best deal on financing! Couldn't have asked for a b Was very friendly and helpful. Doug was honest to me and took me on a test drive. Steve got me the best deal on financing! Couldn't have asked for a better experience. More

Like Dealing With Family Some families are dysfunctional I know, but this dealership is not. They were expeditious and professional in everything they did. I traveled 600 mi Some families are dysfunctional I know, but this dealership is not. They were expeditious and professional in everything they did. I traveled 600 miles to buy a car from them and happy I did as the experience was like non I have ever had with dealers before. I'll travel 600 again just to deal with DeLord Autocenter. Ron Morris worked very hard to get everything ready and left nothing undone. He continues to follow up with after sales service as well. I would send my mother here (if she were still alive). More