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Jake Sweeney Buick GMC
Lebanon, OH
140 Reviews
Bill DeLord Buick GMC helps keep Ohio moving. We are a family-owned and operated dealership. We serve the cities of Lebanon, Cincinnati, Middletown and the surrounding communities. We typically keep around 200 combined New and Used vehicles at our Buick GMC Dealership in stock to ensure you have adequate selection.
For your financing needs, we have a dedicated Finance team who works with many local and national banks and lenders. We will work hard to secure the funds you need for your next vehicle purchase. Financing here is easy and convenient. Give our finance team a call at (513) 282-3561 to go over your scenario or click the button on the left to access our secure finance form.
When you arrive at our Service Department, you will find the accommodations clean and well-lit. We have complimentary Wi-Fi internet access, HD TV, free refreshments and coffee, and comfortable chairs! We are a huge facility with 18 Service bays so we can meet your needs in a timely manner. We have a courtesy shuttle to take you to your home or office until your work is completed. For extended work orders, alternate transportation is available.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
By Type
Showing 140 reviews
January 12, 2015
Top Notch Customer Service We purchased a 2011 Buick Regal and you would have thought we were purchasing a top of the line, brand new Cadillac ~ that was the kind of customer se We purchased a 2011 Buick Regal and you would have thought we were purchasing a top of the line, brand new Cadillac ~ that was the kind of customer service we recieved! We looked at the car and and came back 2 times before making the purchase and Tim Long was professional and patient with us on each visit. Upon delivery, Ron Morris, explained all of the car's features throughly and took time above and beyond what was expected ~ especially since we were not his customer. The Service Manager did an excellend job of detailing the car and in fact wanted to keep it overnight to make sure they had time to detail it to "his" satisfaction - and gave us a Cadillac to drive until we picked it up the next day. Cannot say enough good things about this dealership - and this turns out to be one of the best cars I have ever purchased - and the best car buying experience I have ever had. Highly recommend this dealership! More
by CAugust
Employees Worked With
January 11, 2015
Better than I could have ever imagined This was my 5th new GM vehicle since '99. 1st time ever dealing w/ DeLord GMC. I thought I had a deal already done (w/ a GMC dealer in Dayton, OH). This was my 5th new GM vehicle since '99. 1st time ever dealing w/ DeLord GMC. I thought I had a deal already done (w/ a GMC dealer in Dayton, OH). Come to find out, after the deal had already been "done" so I thought (via phone & emails). When I went down to sign the deal, my payments had jumped up $55 a month...? So, I "thanked" them for their trouble...I came home & started to look for other GMC dealers (around Springboro, Ohio) & came across DeLord GMC. Called in & spoke to a Sales Consultant by the name of Redi. W/N 2 hours of 1st contacting him, we had a deal done! The same Acadia SLT-1 as the other dealership, exactly the "same deal" etc. For $40 LESS a month!!!! I'm glad the "other dealership" failed to earn my business. It led me to Bill DeLord GMC & Redi. Just a Great Overall Experience! From Redi, to Jerry, to Steve Butch (the finance guy) & the young gun that cleaned my new Acadia for me. ALL just a professional & polite as the next. As soon as my wife is ready for a new vehicle, you can bet I will head right back down to DeLord GMC! Thank You, Nick in Springboro, Ohio More
by ClaptonIsGod
January 01, 2015
Best car buying experience of my life My salesperson Ron Morris was the greatest, he made me feel at home and there wasn't any high sales tactics. This was by far the most easy and best c My salesperson Ron Morris was the greatest, he made me feel at home and there wasn't any high sales tactics. This was by far the most easy and best car buying experience I've ever had and I've bought several vehicles in my lifetime. Ron went above and beyond to make my truck buying experience enjoyable instead of a battle about price. The finance people were just as pleasant and helpful. They actually found me a better interest rate than any of the other dealerships I had dealt with. They also gave me more for my trade in than any other dealer. The owner, Bill DeLord, actually came over and shook my hand and thanked me for buying from his dealership. Thanks Ron and to the whole Bill DeLord family that help me. I really love my 2015 GMC Sierra Thanks, Paul Martin More
by Charles24
November 30, 2014
Denali Informative. Hassle free. Patient. Tom took the time to answer every question and show me every single function of the 1500 Denali 2015 truck. I learn Informative. Hassle free. Patient. Tom took the time to answer every question and show me every single function of the 1500 Denali 2015 truck. I learned more bout the vehicle than what I intended on it being at purchase. More
by Nrb0915
Employees Worked With
October 20, 2014
Buying My First Car From a Dealership Was very friendly and helpful. Doug was honest to me and took me on a test drive. Steve got me the best deal on financing! Couldn't have asked for a b Was very friendly and helpful. Doug was honest to me and took me on a test drive. Steve got me the best deal on financing! Couldn't have asked for a better experience. More
by w016sek
Employees Worked With
September 06, 2014
Like Dealing With Family Some families are dysfunctional I know, but this dealership is not. They were expeditious and professional in everything they did. I traveled 600 mi Some families are dysfunctional I know, but this dealership is not. They were expeditious and professional in everything they did. I traveled 600 miles to buy a car from them and happy I did as the experience was like non I have ever had with dealers before. I'll travel 600 again just to deal with DeLord Autocenter. Ron Morris worked very hard to get everything ready and left nothing undone. He continues to follow up with after sales service as well. I would send my mother here (if she were still alive). More
by PABuyer
Employees Worked With
August 19, 2014
Enjoyable Car Buying Experience When I was looking for a new car, I wanted a GM vehicle with seating for seven, backup camera, remote start and, of course, air conditioning. Doug Wa When I was looking for a new car, I wanted a GM vehicle with seating for seven, backup camera, remote start and, of course, air conditioning. Doug Wade had been sending me updates on what was available in the Bill DeLord inventory for several months, so I had an idea of what I wanted but not sure if I could afford it. With Doug's help and patients, he found the perfect car that meet my needs. Working with the finance department, I was able to get monthly payments that fit my budget. I have been very pleased with my experience with Doug Wade and the staff at Bill DeLord. They went out of their way to make my car buying experience enjoyable. More
by Lodisblossom
August 10, 2014
2012 silverado Doug Wade helped me with finding a replacement truck for my 2001 dodge ram. He was very friendly and not pushy as some sales people can be. he took hi Doug Wade helped me with finding a replacement truck for my 2001 dodge ram. He was very friendly and not pushy as some sales people can be. he took his time with me and listened to what I wanted.I spent 4 hours that night that ended up with me buying a truck from him with the help of Steve N. Steve Butsch stayed past closing time to get me into my truck and home with it the same night. While there I also met Frank Lambert and Lee Mccready both of these guys were great making my buying experience top notch. I highly recommend any of these gentlemen if you are looking to buy from Bill Delord. More
by jeaspad
Employees Worked With
July 06, 2014
Two Cars and a Lot of Debt. I feel Bill DeLord tries to satisfy his customers, but his sales staff has first crack at everyone. It is the sales staff I have my concerns. I feel t I feel Bill DeLord tries to satisfy his customers, but his sales staff has first crack at everyone. It is the sales staff I have my concerns. I feel that they manipulated me twice when I bought a 2007 Cadillac DTS, and then when the called me back to give me a deal on a new 2013 Buick Verano. We agreed on one thing and they changed it at the time to sign the purchase contract. The final cost was always higher than I thought it would be. A $13,900 2007 Cadillac DTS turned out to cost an $18,000.00 +. When they called me to come back in and let them make a deal on the 2013 Buick Verano , the price was discounted to $22,500.00, turned out to cost $28,000.00 +. After putting up $3655.00 in cash down payment, I still owe $22,000+. They kept telling me that were giving a good me a deal. The total cost to me for the two cars was over $40,000 but my actual costs were $31,000. I still have 72 payments at $307.00. That is 6 years of payments at ca.$3690.00. More
by RKEL2014
June 24, 2014
Great Experience Doug posted a video of the Toyota Avalon on Facebook, making it quick and easy for me to see exactly what condition the car was in. Doug also provide Doug posted a video of the Toyota Avalon on Facebook, making it quick and easy for me to see exactly what condition the car was in. Doug also provided an excellent buying experience. He was highly knowledgeable about the vehicle and was able to answer all of my questions. He explained each part of the financing thoroughly. I would highly recommend Doug to anyone thinking about buying a new (or used) car. Thanks again, Doug! :) More
by DSWatson
