Jake Sweeney Buick GMC

Exceptional Salesman Tom Kohls was outstanding. He was very professional and must say the best car salesman we ever had and we have purchased many GM cars. Tom Kohls was outstanding. He was very professional and must say the best car salesman we ever had and we have purchased many GM cars. More

30,000 mile maintenance The service team and salesmen at DeLord Cadillac or excellent. They treat you like family and are always friendly and helpful. They are priced right a The service team and salesmen at DeLord Cadillac or excellent. They treat you like family and are always friendly and helpful. They are priced right and always do a great job. "Try it you will like it Call me if you have any questions on my cell 513-292-6078 More

Always First Rate Customer Service After having my Buick in for service, Jeffrey Wright kept me up to date on the status of a hard-to-get part. I appreciated his honesty and ability to After having my Buick in for service, Jeffrey Wright kept me up to date on the status of a hard-to-get part. I appreciated his honesty and ability to keep in touch knowing it would take longer than expected. He always has my interest at heart and I appreciate that. When returning to retrieve my car, I decided to test drive a Cadillac ATS and ended up working with Ron Morris who went out of his way to listen to my needs and making sure I got what I wanted. I left the dealership with a new car (my second vehicle from this dealership) and the confidence that Jeffrey and Ron will make sure that I and my vehicle will be well cared for. More

Very pleasant experience, AGAIN! Going in Seven years working with the DeLord folks and it still seems to be getting better all the time. I've worked with Jeffrey in Service for most Going in Seven years working with the DeLord folks and it still seems to be getting better all the time. I've worked with Jeffrey in Service for most of that time and I really appreciate the honesty and straight forward attitude that Jeffery seems to come by so easily. This is not your "cut rate" kind of place. The service is first class and the work is backed by a superior product and an obvious desire to get it right the first time. More

MR. Lee Mcready made our buying experience very enjoyable. I would like to give a kind thank you to Mr. Lee McCready for an outstanding job with our recent used car purchase at Bill DeLord. We love the car and I would like to give a kind thank you to Mr. Lee McCready for an outstanding job with our recent used car purchase at Bill DeLord. We love the car and we loved working with Lee. More

Amazing experience! I needed a larger vehicle fast and after calling and speaking with Steve Sr. we arranged a meeting and he hit it out of the park in finding me exactly I needed a larger vehicle fast and after calling and speaking with Steve Sr. we arranged a meeting and he hit it out of the park in finding me exactly what I needed! Even though I originally had my heart set on another vehicle he directed and showed me a car that was great on value, condition, and safety. (***I have to mention he also showed me a competitor dealership where I could look at getting the car I originally was interested in, which proves that he was more concerned with my needs and not motivated by the sale.) I was not pressured or coerced in any way, but educated and treated like I was family and that they wanted me to be completely satisfied before I was ready to purchase. I would highly recommend Steve Sr. and Bill DeLord for anyone who is contemplating buying/trading in for a new vehicle. They are amazing from start to finish! We will definitely go back and purchase from them again! I could not be happier with my 2011 GMC Acadia SLT! Thank you Steve Sr. for your amazing customer service and care that you extended to me! You are the BEST! More

"I was steered in the right direction!" This is the second time I have purchased a car from Tom Kohls at Bill DeLord. Both times I have found Tom to be friendly, helpful and very knowledgeab This is the second time I have purchased a car from Tom Kohls at Bill DeLord. Both times I have found Tom to be friendly, helpful and very knowledgeable. He steered me in the right direction to a used car that was in my price range, but looked and felt brand new. I admit I went to a Kings Automall dealership first, and it was the worst experience I have ever had - all the cars were dirty inside, and the salesman was a complete "xxxxxxx" - the ones that give car salesmen a bad name. After that experience, I decided to go back to Tom, as my previous experience was so good. I am so glad I did, and will never waste my time going to another dealership. I also enjoyed the way Tom treated me as a "returning customer", mentioning it to the staff numerous times. Thanks again Tom - you rock! More

No effort car buying Found my 2013 Charger R/T AWD on line and scheduled a test drive. Everyone was super friendly. I got great service and enjoyed the experience. Only ti Found my 2013 Charger R/T AWD on line and scheduled a test drive. Everyone was super friendly. I got great service and enjoyed the experience. Only time my blood pressure went up was when I had to figure out how to get my other car home since I didn't trade in, Bill Delord is highly recommended. More

Best car buying experience ever I have purchased new cars from a couple different dealerships in Dayton. I also started shopping for my most recent GMC Yukon XL Denali in Dayton, bu I have purchased new cars from a couple different dealerships in Dayton. I also started shopping for my most recent GMC Yukon XL Denali in Dayton, but after being quickly turned off by that dealership's attempted high pressure sales tactics and low ball trade-in offer, I decided to locate another dealership, that being Bill DeLord in Lebanon, OH. Not only did this become my best car buying experience ever, everyone I dealt with and met at this dealership were the most friendly, professional and honest people I have dealt with. There was no pressure whatsoever. They were very knowledgeable and very informative. They really treated me like part of their family from the first time I entered their facility. I was even greeted by Bill DeLord himself. My salesman was Frank Lambert and he was great. I highly recommend this dealership to anyone in the Dayton or Cincinnati market. More

Top Notch Customer Service We purchased a 2011 Buick Regal and you would have thought we were purchasing a top of the line, brand new Cadillac ~ that was the kind of customer se We purchased a 2011 Buick Regal and you would have thought we were purchasing a top of the line, brand new Cadillac ~ that was the kind of customer service we recieved! We looked at the car and and came back 2 times before making the purchase and Tim Long was professional and patient with us on each visit. Upon delivery, Ron Morris, explained all of the car's features throughly and took time above and beyond what was expected ~ especially since we were not his customer. The Service Manager did an excellend job of detailing the car and in fact wanted to keep it overnight to make sure they had time to detail it to "his" satisfaction - and gave us a Cadillac to drive until we picked it up the next day. Cannot say enough good things about this dealership - and this turns out to be one of the best cars I have ever purchased - and the best car buying experience I have ever had. Highly recommend this dealership! More