Jake Sweeney Buick GMC

Cadillac Service 2011 SRX I don't believe I have ever had worse service at a dealership ever. There was a recall on my vehicle stemming from a sunroof drain hose leak. We the I don't believe I have ever had worse service at a dealership ever. There was a recall on my vehicle stemming from a sunroof drain hose leak. We the hose finally failed and I had standing water on the interior of my vehicle which shorted out electrical components. The service department confirmed that the sunroof drain was malfunctioning and were willing to replace the drain, but they did not want to replace any of the electrical components that were damaged due to the water. The service department would not even work with me on the repairs. First off I will not be buying another Cadillac as this vehicle has had more recalls than any other vehicle that I have owned and Cadillac does not take care of their customers. Also I would never return to Bill Delord for any vehicle service or to purchase a new vehicle. Very poor service all around. More

Service on my 2010 Buick Enclave Excellent service - always above and beyond - my car has needed A LOT of extended warranty work - the BEST service writer is Jeffery Wright. Professio Excellent service - always above and beyond - my car has needed A LOT of extended warranty work - the BEST service writer is Jeffery Wright. Professional & Friendly.. More

Happy Ruturning Customer, 3rd purchase Today Oct 12th 2015 I have purchased my 3rd vehicle from Bill DeLord. With every vehicle I have purchased I always get the same royal welcome. From th Today Oct 12th 2015 I have purchased my 3rd vehicle from Bill DeLord. With every vehicle I have purchased I always get the same royal welcome. From the cheery smile and greeting from the customer service girl when you first walk into the showroom, to sales and financial staff to Bill DeLord himself. They truly are there to help you have a great experience when looking for and buying the vehicle you chose. They really do roll out the red carpet for you. They give you a tour of the show room, service department and perks if you are waiting for your car repair. They really want you to have a wonderful experience. Like I said, today I have purchased my 3rd vehicle from Bill DeLord and will never go any where else for they are literally like family folks. If you are searching for a vehicle or thinking about purchasing one in the near future please go see what Bill DeLord has. You will be so glad you did. When you arrive ask for Ron Morris he was my sales rep today and made sure before I left with my new vehicle that I knew everything about my vehicle and its buttons, gadgets, lights, wipers etc. You really get the best customer service, ever. Thanks Ron for another great Bill DeLord experience and all the staff I dealt with today. More

Professional Dealership Bill DeLord Autocenter is a very friendly place to do business. Everyone is ambitious and helpful to earn your business whether in sales, service or p Bill DeLord Autocenter is a very friendly place to do business. Everyone is ambitious and helpful to earn your business whether in sales, service or parts. The facility is modern and inviting to go to. I have been a customer at DeLord's since moving to Ohio in 2000. I have high regards for Lee McCready in sales for his knowledge and the comfort of knowing he will not put us into anything that isn't right for us. More

Outstanding Customer Service I find the buying process very stressful however our sales person, Redi Shehu made us feel very comfortable and not pressured at all. Everyone we dea I find the buying process very stressful however our sales person, Redi Shehu made us feel very comfortable and not pressured at all. Everyone we dealt with during this process was friendly and very helpful. This has by far been the best experience I have had when purchasing a vehicle. I would highly recommend this dealership and Redi Shehu. We will definitely be repeat customers. More

Professional, outstanding service From the time I met sales rep Mike Brooks, the professionalism was confirmed for what for I hoped to find at Bill DeLord's. The buying experience was From the time I met sales rep Mike Brooks, the professionalism was confirmed for what for I hoped to find at Bill DeLord's. The buying experience was enjoyable. I was introduced to the folks who make everything come together and they exuded professionalism and friendliness. I strongly recommend Bill DeLord's dealership. No pressure, No games. Great prices. Five-star showroom and facilities throughout. As a customer I can recommend that you compare cars and prices online. Visit DeLord and you'll find the best of the best. More

Excellent service Ron Morris, our salesman, and all the employees we met were great to deal with. I usually hate shopping for cars because the sale staff are so pushy. Ron Morris, our salesman, and all the employees we met were great to deal with. I usually hate shopping for cars because the sale staff are so pushy. Not so with Bill Delord. We will definitely be buying from them in the future ! More

Outstanding Experience The dealership physically is new, pristine and beautiful. Everyone starting with the receptionist is friendly and helpful. Our salesperson (Frank Lam The dealership physically is new, pristine and beautiful. Everyone starting with the receptionist is friendly and helpful. Our salesperson (Frank Lambert) was exceptional. He answered all of our questions and made us feel very special. Frank explained all of the features of our new car and outstanding at setting every thing up for us. More

Bought a Used Car for My Daughter I had previously purchased two new vehicles from Bill DeLord and had a great experience. When I went to purchase a used car for my daughter, I experi I had previously purchased two new vehicles from Bill DeLord and had a great experience. When I went to purchase a used car for my daughter, I experienced the same service! Redi Shehu, my salesman, was great! More

Tom Kohls I bought a new GMC Denali last week, Tom was very informative and answered every question ,Love the new Truck, thanks Tom for making this a stress fre I bought a new GMC Denali last week, Tom was very informative and answered every question ,Love the new Truck, thanks Tom for making this a stress free experience.. More