Jake Kaplan's Land Rover Warwick

Simply te best! I took my car in for maintenance and was treated like I was the only customer. Every person I dealt with made me feel that same way. I've owned many, I took my car in for maintenance and was treated like I was the only customer. Every person I dealt with made me feel that same way. I've owned many, many cars in my lifetime that have been serviced by the dealership and I can honestly state that for the first time, it didn't feel like a chore. I love my new car! More

Excellent I was looking for a new vehicle to lease since my lease with Auidi was coming to a close. I had my eye on the Range Rover fro some time but had never I was looking for a new vehicle to lease since my lease with Auidi was coming to a close. I had my eye on the Range Rover fro some time but had never driven one or inquired as to the features and price. My son accompanied me to your location to provide support and ask any questions I may have forgotten regarding leasing and vehicle performance. We were greeted by Michael Esposito one of your salesmen, who was friendly, professional and well prepared to answer any and all questions. He first asked me what type of vehicle I was looking for rather than try to show me everything the dealership had to offer. I explained that since I am not very tall, have no pets or small children, use my vehicle for work as a speech therapist and need a good amount of storage in the trunk or backseat area for materials, since I travel from one school to another and work in several districts, that I prefer a smaller SUV. Michael proceeded to show me the jaguar and RR models. I decided that the larger models were more than I needed so limited my choice to the smaller SUV models. We went over price, color choices and vehicle features then went for a test drive. Since I am not too familiar with all the new technology and explained this to Michael, he was very polite and patient as we drove, showing me all the features and explaining that if I did choose RR that he would go over all the details of how each item worked and then another person would be calling me and make an appointment to go over it all in detail again. I chose the RR Evoque and am extremely satisfied and pleased not only with my choice of a new vehicle but with the courtesy, professionalism and patience of the dealership. Everyone always calls back if you leave a message and addresses any questions and/or concerns. The follow-up is remarkable compared to what I have experienced in the past. The salesman was not "pushy" trying to sell or lease me a vehicle because he had a quota or it was the end of the month and the best time to buy, or no new vehicles were coming in so I had to choose now.....all stories I had heard in the past and at other locations. I enjoyed the shopping experience with Michael. he is professional yet "down to earth" and really listens to the customer and what he or she wants...not trying to push a vehicle that he thinks they should have. He takes into consideration the requests of the customer, and offers suggestions once the customer has explained their needs and what they expect in a vehicle . I am sure I will be happy with my vehicle. Land Rover of Warwick is fortunate to have Michael Esposito as one of their salesman. He is diligent in his efforts to please the customer, accompanied by his warm and friendly manner, which all contribute toward his success in sales and interacting well with people with a variety of needs. I am sure your dealership appreciates Michael as an employee as his success is their success Thank you again Roberta Fidalgo More

Great experience I bought my Land Rover here in 2015 and have had it serviced here exclusively. My service agent is Mike and he had been great. I bought my Land Rover here in 2015 and have had it serviced here exclusively. My service agent is Mike and he had been great. More

Final check up under warranty Barbara assisted me with the final check up under warranty and Michael assisted me with getting Rover back to our house. Very easy and convenient pro Barbara assisted me with the final check up under warranty and Michael assisted me with getting Rover back to our house. Very easy and convenient process. More

Brought my car in to have diesel fluid changed. I brought my car into Mike in service. Mike is thorough. Attentive. Gracious. He gave me a couple of options. Informed me and I was able to drop my ca I brought my car into Mike in service. Mike is thorough. Attentive. Gracious. He gave me a couple of options. Informed me and I was able to drop my car off, was called promptly w an estimate. Job was done quickly and effectively. I appreciate Mikes sincere efforts to please the customer. Thank you. More

Excellent customer service I am always pleased when I visit Jake Kaplans. I am warmly greeted at the door and assisted immediately. They answer my questions and complete servi I am always pleased when I visit Jake Kaplans. I am warmly greeted at the door and assisted immediately. They answer my questions and complete service within the estimated time frame. A clean courtesy car is always available and my car is returned to me handwashed after service. More

Mike is the man! I have owned Jaguars since 2003 and have utilized three dealerships for service and I can attest that no other Jaguar service department or personnel I have owned Jaguars since 2003 and have utilized three dealerships for service and I can attest that no other Jaguar service department or personnel stack up to Mike at Kaplan. I hope you pay him well because he's worth it! More

Helpful and Friendly Everyone was extremely helpful and friendly. Elaine was great as was Paul and actually emailed me when an F-Pace became available that met my requirem Everyone was extremely helpful and friendly. Elaine was great as was Paul and actually emailed me when an F-Pace became available that met my requirements. I was introduced to the service manager as well as my service advisor which was helpful. Other personnel involved were quite pleasant to work with and spent as much time as necessary in order to set up the electronics. Glen Spardello was particularly helpful in this regard. Thank you Glen. More

My 2018 The management and staff are superb. Attentive. Responsive. Accessible. The 2018 Range Rover is a work of art. Exterior is gorgeous. Electronics are s The management and staff are superb. Attentive. Responsive. Accessible. The 2018 Range Rover is a work of art. Exterior is gorgeous. Electronics are state of the art and stylish. Interior is luxurious. More

Service was excellent and all my issues were addressed. All my issues were addressed timely and professionally thanks to Barbara. I needed my RR back before tomorrow morning and it was delivered back to me All my issues were addressed timely and professionally thanks to Barbara. I needed my RR back before tomorrow morning and it was delivered back to me as planned More