Jake Kaplan's Land Rover Warwick
Warwick, RI
Filter Reviews by Keyword
By Type
Showing 713 reviews
I have been buying RRs and having them serviced at Kaplans for many year, Mike, Lori and now Bernie are outstanding. I recently had a leaky windshield in my 2017 Discovery. Bernie got me in right a Kaplans for many year, Mike, Lori and now Bernie are outstanding. I recently had a leaky windshield in my 2017 Discovery. Bernie got me in right away. A technician looked at it immediately when I arrived. I thought I would have to wait weeks for a replacement to be ordered and arrive. Instead, they happened to have one in stock. Bernie offered to have it installed immediately while I waited. The customer waiting area was very comfortable. The carpet and car interior were soaked from the leak. Bernie offered to have the car wet vaced and cleaned if I was willing to wait. It took longer than expected but she continued to keep me updated and informed. It was very professional and much appreciated. More
Professional, comprehensive and easy exchange of a loaner vehicle. Service lead Mike is excellent to deal with. Technology (email and text) to confirm approval for additional work is slick! vehicle. Service lead Mike is excellent to deal with. Technology (email and text) to confirm approval for additional work is slick! More
We always have a pleasant experience at this dealership. Tom is so friendly and helpful! I would highly recommend anyone looking for a Land Rover or Jaguar stop by to see them first! Tom is so friendly and helpful! I would highly recommend anyone looking for a Land Rover or Jaguar stop by to see them first! More
We bring all three Range Rovers - 2004, 2010 and 2017 to Kaplan’s for service and we are always taken care of. Bernie is our service representative and she is great! She is always candid about wait time for Kaplan’s for service and we are always taken care of. Bernie is our service representative and she is great! She is always candid about wait time for parts and service, and has managed to get us in when something arises that requires immediate attention. She is great! More