Jake Kaplan's Land Rover Warwick
Warwick, RI
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Very attentive and organized. When I arrive my loaner is ready to go and completing documents is very quick. Pickup is just as easy. All charges are explained in full and any q When I arrive my loaner is ready to go and completing documents is very quick. Pickup is just as easy. All charges are explained in full and any questions are always answered. More
I have had three Land Rovers and bought them all from Jake Kaplan's. I am very pleased with their service, both in sales and in service. My first service advisor, Lori Slapikas, was outstanding! She had Jake Kaplan's. I am very pleased with their service, both in sales and in service. My first service advisor, Lori Slapikas, was outstanding! She had a wealth of knowledge about my LR2, and the service she offered was great. When I bought my next two cars, Lori knew what I liked and recommended cars that have been wonderful. My current one is a Discovery Sport. (My salesman, Mike Hiraldo, gave me two good training sessions on the features of my car with an open invitation to call him anytime for more info.) Bernie is my new service advisor and she seems warm, attentive, and helpful. When I bring my car in, I either wait in their relaxing waiting room or have been offered loaners, which is certainly a plus when I need them. Two words to describe the service at this dealership are "trust" and "friendliness"- I trust the service and recommendations they give me, and I enjoy the warm, friendly ambiance. They are certainly the friendliest service center I've experienced over my driving history. (I'm in my 60s.) More
My experience was excellent! ! Extremely professional, attentive, and accommodating to my car service needs. Exceeded my expectations! ! Extremely professional, attentive, and accommodating to my car service needs. Exceeded my expectations! More
Seamless delivery of our new vehicle. The staff was attentive, friendly and very accommodating. Would buy from here again. The staff was attentive, friendly and very accommodating. Would buy from here again. More
Overall service and knowledge was excellent. Our salesman, Tom, was patient in answering all of questions and very knowledgeable about the Defender. Kudos to him. Our dealings with finance and Our salesman, Tom, was patient in answering all of questions and very knowledgeable about the Defender. Kudos to him. Our dealings with finance and the sales manager was a pleasant surprise, straightforward and honest. All in all a 5+ More