Jake Kaplan's Land Rover Warwick
Warwick, RI
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We arrived with a potential emergency and thanks to the exceptional assistance in the service department by Bernie we left relieved and reassured! exceptional assistance in the service department by Bernie we left relieved and reassured! More
I have purchased two Land Rovers from Jake Kaplan's, and have always had a positive expereince. From sales to service, everyone has always been more than accomdating. It has been a pleasure dealing with La have always had a positive expereince. From sales to service, everyone has always been more than accomdating. It has been a pleasure dealing with Land Rover Warwick. I hope to return in the future. More
Very attentive and organized. When I arrive my loaner is ready to go and completing documents is very quick. Pickup is just as easy. All charges are explained in full and any q When I arrive my loaner is ready to go and completing documents is very quick. Pickup is just as easy. All charges are explained in full and any questions are always answered. More
I have had three Land Rovers and bought them all from Jake Kaplan's. I am very pleased with their service, both in sales and in service. My first service advisor, Lori Slapikas, was outstanding! She had Jake Kaplan's. I am very pleased with their service, both in sales and in service. My first service advisor, Lori Slapikas, was outstanding! She had a wealth of knowledge about my LR2, and the service she offered was great. When I bought my next two cars, Lori knew what I liked and recommended cars that have been wonderful. My current one is a Discovery Sport. (My salesman, Mike Hiraldo, gave me two good training sessions on the features of my car with an open invitation to call him anytime for more info.) Bernie is my new service advisor and she seems warm, attentive, and helpful. When I bring my car in, I either wait in their relaxing waiting room or have been offered loaners, which is certainly a plus when I need them. Two words to describe the service at this dealership are "trust" and "friendliness"- I trust the service and recommendations they give me, and I enjoy the warm, friendly ambiance. They are certainly the friendliest service center I've experienced over my driving history. (I'm in my 60s.) More
My experience was excellent! ! Extremely professional, attentive, and accommodating to my car service needs. Exceeded my expectations! ! Extremely professional, attentive, and accommodating to my car service needs. Exceeded my expectations! More