Jake Kaplan's Land Rover Warwick
Warwick, RI
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I went in for my 21,000 mile service and it was a great experience. No one likes paying for maintenance but it’s obviously important. I appreciate that Land Rover Warwick gives me a loaner vehicle while th experience. No one likes paying for maintenance but it’s obviously important. I appreciate that Land Rover Warwick gives me a loaner vehicle while they work on mine. They informed me of everything while it was being worked on, and cleaned the car for me as well. More
Dropped my car off to have a new key synched. The last time my car was in for service someone damaged the key and simply sent it back. Bernie ordered a new key and had some issues I had with the The last time my car was in for service someone damaged the key and simply sent it back. Bernie ordered a new key and had some issues I had with the car's drive fixed and finally got the keyless entry working after 2 years. Even washed the car. What a difference the little things make. Bernie is always a pleasure to work with. More
Great service ! Mike was a pleasure to work with and made the process smooth. He was responsive and we are enjoying our new vehicle Mike was a pleasure to work with and made the process smooth. He was responsive and we are enjoying our new vehicle More
My car sat at kaplins for almost 2 months after an electrical problem from an automobile accident. Mike had an attitude and when I questioned why my vehicle wasn’t in perfect condition after paying th electrical problem from an automobile accident. Mike had an attitude and when I questioned why my vehicle wasn’t in perfect condition after paying them claimed “I never ordered it”. His manager was rude and accused me of claiming “fraudulent” activity on my vehicle repairs. I was not only insulted and offended, but victimized by a lead facility member of this dealership. My futures business with Land Rover will be in Norwood MA. More
Always the best service every time I come in and seeing the same advisors is great. Bernie always makes sure to listen to my needs and explains everything well. This is the only dealership I have been to w the same advisors is great. Bernie always makes sure to listen to my needs and explains everything well. This is the only dealership I have been to where I don’t mind coming because I know I am not going to coerced into some service I don’t need. More