Jaguar White Plains

Worst Service Department and Managerial Staff I leased a 2019 Discovery Sport last April. The first day I had my vehicle, the check engine light came on. I brought the vehicle back and was left wa I leased a 2019 Discovery Sport last April. The first day I had my vehicle, the check engine light came on. I brought the vehicle back and was left waiting for my vehicle in the service department for 5 hours without any offer of a loaner or to be driven home. The oxygen sensor was replaced and a clamp from the steering column was missing. My truck has been back to the dealership 13 times for about 6 different issues. I have been lied to by the General Manager in two different occasions both of which have been documented. Each time the truck is brought and something is supposedly fixed, something else goes wrong. There has been unexplained leaks, been told leaks don’t exist although I have provided pictures of the leaks, constant smell of burning and no one else smells it at the dealership, constant smell of cooling but no one at the dealership smells it. However, every passenger in my truck complains of these smells. The dealership refuses to allow a buy back of the vehicle and does not give corporate (whom I have open cases with) accurate and truthful information about the extent of the issues reported and the amount of times my vehicle has been back for same issues and other issues. My truck has been back to the dealership 13 times in a year and the service manager did not seem that to be excessive nor the fact the check engine has come on and caused the car to stall on the highway an usual problem for a vehicle that is a year old and low miles. I continue to be given the run around and forced to drive a vehicle that is clearly a lemon. The level of customer service I have received from this dealership is not what should be expected of a high end product such as Land Rover. The disrespect that I have encountered and continue to encounter by the managerial staff is truly awful. I have been extremely patient and understanding. However, enough is enough now and the vehicle is just a lemon. More

Once I go to management they were great! I am pleased to report that after my previous posting I contacted Auto Nation the owner of this dealership. They immediately responded and put me in I am pleased to report that after my previous posting I contacted Auto Nation the owner of this dealership. They immediately responded and put me in direct touch with the new manager, John Laguerrej who made good on everything I had been promised. Mr. Laguerrej is a pleasure to deal with as are the other employees now that their management has changed. A very positive experience after all. My XE is the fabulous! More

I purchased a Range Rover Sport from White Plains Jaguar Land Rover, with heated seats not working. When I discovered this and returned for repairs; they denied me service stating the company has a known is Land Rover, with heated seats not working. When I discovered this and returned for repairs; they denied me service stating the company has a known issue with 2020 vehicles and failure of this feature. I called corporate twice, and they stated they have no knowledge of the issue at all, and that it was simply not true... When I asked for compensation for them selling me a defunct vehicle; the service manager Peter told me I was "fired" from the dealership and could not come back there, because I was calling him a liar. He stated to me the vehicle had no issues upon me purchasing the vehicle, and I told him that was simply not true, and that he needed to be honest with me. After an initially pleasant experience with the sales and warranty team, I was then treated extremely rude and unfair by the service manager (Peter) when addressing the issue of being sold a vehicle with a broken feature. More

I have a new 2020 Jaguar XE. I recently spent an hour or I have a new 2020 Jaguar XE. I recently spent an hour or so with their Encore Specialist, Priscilla Jure. She went over the whole workings of the ca I have a new 2020 Jaguar XE. I recently spent an hour or so with their Encore Specialist, Priscilla Jure. She went over the whole workings of the car with me. She helped me to set up special things that I didn’t even know I had on this model. Besides being knowledgeable and patient patient she was a delight to spend time with. She made sure to make me feel welcome to come back for a review at any time. More

Bad Used Cars Sales Services I was in touch with Michael Halpern, communicated via email on Used Cars Sale. Asked for some pics; received them. On Wednesday night we scheduled an I was in touch with Michael Halpern, communicated via email on Used Cars Sale. Asked for some pics; received them. On Wednesday night we scheduled an appointment on the nearest Saturday. A few times on Friday I tried to get an appointment confirmation from Michael (email, SMS). he has never replied since. Through chat services on the dealer's website I tried to get a confirmation on the appointment some other way. I chatted with Shamoy R; been promised to get a response sooner than later...Again: never been contacted since. For me, it explains a lot. More

worst service manager I was advised my head light would be under warranty; when my car was in their possession, they then claimed I would owe $200 for this. Seems they mad I was advised my head light would be under warranty; when my car was in their possession, they then claimed I would owe $200 for this. Seems they made a mistake and wouldn't hold their word! I offered to even go half with them because I can accept an honest mistake and but the manager Peter said "why would I do that when you never had any (paid) service done here before". My response - Because it's what you advised me! I think it's disgusting to not follow through with your word and eat your mistake! In the end, I was so furious he denied me the service and told me to pick up my car. DISGUSTING! WHY IS HE A MANAGER OF ANYTHING! FYI service girl Julia is the nicest and most professional I feel bad she works with these people! Never ever again with Land Rover, worst car, with worst customer service! More

Best customer service ever My first time at JLR in White Plains (I leased my car from a dealership much further away.) I dread car service and car shopping. Probably because, w My first time at JLR in White Plains (I leased my car from a dealership much further away.) I dread car service and car shopping. Probably because, well, it usually stinks. My whole experience from service to sales (also looking for a new car) was top notch. This was like being at the spa of dealerships. Special shout out to Edgar and the whole service team - they were unbelievable. Start to finish: friendly, helpful, kind and timely! Thank you! What a fantastic experience. More

If you bought Jaguar for service, save time go anywhere else Before they moved into the the new building, we had issues with a misdiagnosed oil leak, They “Fixed” it multiple time even with extentisice test driv Before they moved into the the new building, we had issues with a misdiagnosed oil leak, They “Fixed” it multiple time even with extentisice test drive. Had to return it after smoke was coming for engine. That being said, thought things would change in the new facility. it hasn’t, there is no communication from the service dept. Their is never an update call, you have to repeated call, but don’t call during lunch (11-3). Doesn’t seem like much, but we had them install mud flaps. We got the car back the first day and the front was coming of the car. Instead of reforming the mounting of the flap, they pushed it back on with the tape that originally fell off and kept the vecchile over the weekend. Simply touching it and it fell off when we picked up. The thing that make me the most irritated is the lack of accountability. We have stated that the radio and navigation routinely cut out. The service rep informed us that there is a update being released in July. He won’t remember to call us back, but we should start to call them back in July to see if it is ready yet. Since we had problems in the past the service manager was supposed to meet us when we dropped the vechicle off to say thank you for giving them another chance. Not only was he not there, when we picked up the car today and still not fixed he was “out”. There are just too many places. That you can buy nice cars to receive service like this., More

EXCELLENT SERVICE THANKS TO EDGAR As a previous owner of several luxury cars I would like to express my gratitude for a member of your service team, Edgar. Edgar has been fantastic ea As a previous owner of several luxury cars I would like to express my gratitude for a member of your service team, Edgar. Edgar has been fantastic each time I bring my Jaguar in for service. Outstanding customer service from start to finish More

Puts Benz and BMW Service to Shame Just wanted to express my gratitude and recognize the professionalism of the Service Manager (Edgar B.) at White Plains Jaguar. He is polished, profes Just wanted to express my gratitude and recognize the professionalism of the Service Manager (Edgar B.) at White Plains Jaguar. He is polished, professional and knowledgeable about the vehicle I drive, F Type R. It was a very positive experience - head and shoulders above the service I have received at Benz and BMW. Sincerely, Stephen O. More