Jaguar West Houston

This rating is ONLY for the service coordinator Morris Z, who is easy to work with. However, the repair to the vehicle took longer than anticipated. This is the third time the vehicle has had a large ingre who is easy to work with. However, the repair to the vehicle took longer than anticipated. This is the third time the vehicle has had a large ingress of water into the passenger cabin due to poor design and/or faulty manufacturing and, as a result, the vehicle is a HUGE disappointment. It's been off the road for far too long for these repairs. JLR USA have yet to reply to my email and phone conversation and that in itself is poor. If this vehicle was a boat it would have sunk. This is very disappointing, JLR, very poor indeed. More

I had the worst experience ever with this salesman Aaron Gomez. I was paying cash for a $40,000 car and just needed for him to answer my questions about the car. I basically had to beg him to buy the Gomez. I was paying cash for a $40,000 car and just needed for him to answer my questions about the car. I basically had to beg him to buy the car. He would not call me back and would not send email the information I needed. The only thing I can think of is that he did not think I was going to buy it and did not want to waste his time. The only reason I bought it was that it was the car I wanted no thanks to Aaron. More

J did take care of us as promised and also followed back up afterwards to make suit all was well Thanks! up afterwards to make suit all was well Thanks! More

Edwin Viera is a great customer service rep! Knowing someone is genuinely taking care of you makes a big difference. Knowing someone is genuinely taking care of you makes a big difference. More

I have worked with Edwin Viera in service since the day this dealership opened. I have always received white glove service, honest feedback, and with any issues that my car has, Edwin understands how to c this dealership opened. I have always received white glove service, honest feedback, and with any issues that my car has, Edwin understands how to create a sense of urgency without being pushy or using scare tactics. I am always promptly greeted when I arrive and thanked for my service when I leave. I own a 2015 Jaguar XJ More

Great service. I was having a problem with the navigation system that Houston Central was unable to repair after 5 visits. West Jag got the job done in one visit! I was having a problem with the navigation system that Houston Central was unable to repair after 5 visits. West Jag got the job done in one visit!! More

Nice clean good excelente service good costumer service don’t wait to much time quickly appointments don’t wait to much time quickly appointments More

services for my F-Type is awesome, my engine light on at Saturday evening get on line set appointment for Monday morning, drop it off picking up on Tuesday morning. Now that is service. Morris had the vehic Saturday evening get on line set appointment for Monday morning, drop it off picking up on Tuesday morning. Now that is service. Morris had the vehicle clean and ready for pick up, kudo to Morris and the services team at Jaguar of Katy!!! More

JP and Molina were awesome to work with. This was the easiest car buying with trade I’ve ever experienced. Definitely first option for a used vehicle. They honored my trade value I wanted an This was the easiest car buying with trade I’ve ever experienced. Definitely first option for a used vehicle. They honored my trade value I wanted and sight unseen because they trusted we were true to our word and my trade was clean and worth the requested amount. But the dealership felt inviting and comfortable. Top of my list for sure. More

First class service from every person I was in contact with plus convenient shuttle service. with plus convenient shuttle service. More