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Jaguar West Houston

Katy, TX

4.8
102 Reviews

20415 Katy Fwy

Katy, TX

77450

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Showing 102 reviews

February 24, 2023

Great service and value. Very efficient. Entire process was about 2 hrs. No pressure sales. More

by gfremont
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert White, Rawley
Feb 27, 2023 -

Jaguar West Houston responded

Hello, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!

February 17, 2023

Very clean dealership,,,sales were very helpful, Very pleased with purchase: Larry did a very good job:: More

by Jlgpaisano
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry
Feb 22, 2023 -

Jaguar West Houston responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

February 12, 2023

If I could give this dealership negative stars, I would. The customer service is non-existent (J. Molina is great however) and the financing team is an absolute joke (Especially the woman that was working t More

by MarcosTiseCj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
J. Molina
Feb 12, 2023 -

MarcosTiseCj responded

If I could give this dealership negative stars, I would. The customer service is non-existent (J. Molina is great however) and the financing team is an absolute joke (Especially the woman that was working there 2-11-23). They will try to cheat you out of every penny and then offer you loan terms that are more suitable for a criminal than a customer. My trade-in was severely undervalued and the push for a down payment was aggressive to say the least. With a 700+ credit score, I expected better treatment, but the loan approval they offered me was outrageous with an APR that was north of 16%. This dealership is a complete rip-off and I would advise everyone to steer clear. Do not waste your time or money here, there are plenty of other dealerships that will treat you with respect and offer fair terms.

February 02, 2023

I was greeted and treated very well. My salesman already had the vehicle I was looking at pulled up and ready for a test drive. All my answers were addressed and was not stressed the who More

by Southern.ronin001
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abraham, Melissa Sanchez
Feb 06, 2023 -

Jaguar West Houston responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

January 24, 2023

Excellent Service Technicians! I am not happy with paying $59.99 for Shop Fees. The diagnostic fee is pricey in excess of $250. More

by reederpj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandro
Jan 27, 2023 -

Jaguar West Houston responded

Hello, thank you for taking the time to leave us feedback. If you need more help, our team is available to talk -- safe travels!

January 24, 2023

Staff at the Katy Jaguar service center was excellent. Timely service and great communication to let us know when our vehicle was ready for pickup. More

by stephen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edwin, Luis, and others
Jan 27, 2023 -

Jaguar West Houston responded

Hello Stephen, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

January 20, 2023

great experience to work with dealer, very friendly stuff, professional service, will go back to do more deals More

by yangyu27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terry
Jan 24, 2023 -

Jaguar West Houston responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

January 17, 2023

Inventory was spot on and the service was excellent. Good Job JWH! I will certainly recommend this dealership to friends and family! More

by rtorres
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Puente
Jan 20, 2023 -

Jaguar West Houston responded

Hi Rtorres, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of Jaguar West Houston and we hope to be of service again in the future.

January 09, 2023

The experience was prompt, courteous and thorough. I always appreciate my service there and will continue getting all of my maintenance and repair work done at Jaguar West Houston. More

by Stanleysalters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Boscan
Jan 12, 2023 -

Jaguar West Houston responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

January 05, 2023

From the managers to the sales team and financial department, service is A++ all the way around. More

by VJG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron Gomez
Jan 07, 2023 -

Jaguar West Houston responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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