Jaguar West Houston
Katy, TX
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If I could give this dealership negative stars, I would. The customer service is non-existent (J. Molina is great however) and the financing team is an absolute joke (Especially the woman that was working t The customer service is non-existent (J. Molina is great however) and the financing team is an absolute joke (Especially the woman that was working there 2-11-23). They will try to cheat you out of every penny and then offer you loan terms that are more suitable for a criminal than a customer. My trade-in was severely undervalued and the push for a down payment was aggressive to say the least. With a 700+ credit score, I expected better treatment, but the loan approval they offered me was outrageous with an APR that was north of 16%. This dealership is a complete rip-off and I would advise everyone to steer clear. Do not waste your time or money here, there are plenty of other dealerships that will treat you with respect and offer fair terms. More
I was greeted and treated very well. My salesman already had the vehicle I was looking at pulled up and ready for a test drive. All my answers were addressed and was not stressed the who My salesman already had the vehicle I was looking at pulled up and ready for a test drive. All my answers were addressed and was not stressed the whole process. More
Staff at the Katy Jaguar service center was excellent. Timely service and great communication to let us know when our vehicle was ready for pickup. Timely service and great communication to let us know when our vehicle was ready for pickup. More
The experience was prompt, courteous and thorough. I always appreciate my service there and will continue getting all of my maintenance and repair work done at Jaguar West Houston. I always appreciate my service there and will continue getting all of my maintenance and repair work done at Jaguar West Houston. More