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Jaguar West Houston

Katy, TX

4.8
102 Reviews

20415 Katy Fwy

Katy, TX

77450

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Showing 102 reviews

May 20, 2023

They ran my credit to their lender without my consent after I specifically told them not too. I was already prequalified and approved through my own lender. Waiting to see if they are going to remove it More

by Jackie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Terry & Melissa Sanchez
May 22, 2023 -

Jaguar West Houston responded

Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 28, 2023

Donovan was professional, courteous, and informative. Best experience I've had in purchasing a vehicle. More

by Andy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Donovan Thomas
Apr 28, 2023 -

Andy responded

Best experience I've had in purchasing a vehicle.

Apr 28, 2023 -

Andy responded

Best experience I've had in purchasing a vehicle.

May 01, 2023 -

Jaguar West Houston responded

Hi Andy, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 06, 2023

On time, everything as ordered, Luis Motto the service manager was awesome! Loaner for factory service with no questions asked. More

by Leroy Chiao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro Motto
Apr 20, 2023 -

Jaguar West Houston responded

Hi Leroy, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

March 31, 2023

JWH staff is very customer focused. The maintenance work is completed timely and is of high quality. More

by Glenn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Nguyen
Apr 04, 2023 -

Jaguar West Houston responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 28, 2023

Courteous, clean, helpful, and simple. Bronson (salesman) was great, made it easy for me. Thanks More

by nicksmolik79
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bronson Hilliard, Melissa Sanchez
Mar 31, 2023 -

Jaguar West Houston responded

Hello, we're happy you found our staff to be so supportive during your experience here at Jaguar West Houston. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 20, 2023

Such a great service department from the advisors to the techs, wonderful atmospheric work place. More

by montrell.gee3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morris z
Mar 23, 2023 -

Jaguar West Houston responded

Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help! Take care!

March 15, 2023

Service technician was very knowledgeable and efficient and did a great job explaining everything. He was able to get me in and out quickly More

by Guy
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Don't remember
Mar 18, 2023 -

Jaguar West Houston responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

March 09, 2023

I brought my Jag in for its oil change, and they found the air filter was a little dirty. I remember the sales people telling me my warranty was good for everything, so I was surprised to get charged for More

by Colonel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve
Mar 13, 2023 -

Jaguar West Houston responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

March 01, 2023

I purchased my vehicle from JP puente and from start to finish he was very easy to work with. I had been looking for a car for a long time and he was willing to continue looking for a vehicle for me even t More

by Cristobal Batarse
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
jp puente, roley verelien
Mar 06, 2023 -

Jaguar West Houston responded

Hello Cristobal, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of Jaguar West Houston and we hope to be of service again in the future.

February 28, 2023

Great service and value. Joseph Molina was super professional with what he is doing. He helped me find the best options to buy my vehicle. More

by rgz78
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Molina
Mar 06, 2023 -

Jaguar West Houston responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

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