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Jaguar West Houston
Katy, TX
104 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 104 reviews
February 13, 2025
Manager Daniel Gonzalez is unquestionably the most unethical manager I have ever encountered. I have bought a lot of cars in my life and never had such a shady play made. Had a mutually signed offer w unethical manager I have ever encountered. I have bought a lot of cars in my life and never had such a shady play made. Had a mutually signed offer with the manager and they sold the car to someone else while I was sitting at salesman's desk. Complete waste of 2 hours. Very surprising from what should be a high end dealership. The salesman, Aaron, is a great guy and would be great to work with but unfortunately management puts a quick dollar ahead of honor. Aaron should be the one in management. More
by Matt Breidenbaugh
Employees Worked With
Daniel Gonzalez
December 08, 2024
We always feel welcome at Jaguar West everytime we meet Luis even when he was not our point person in the past. Now that he's back to Service department taking care of us again, we are very happy. He's ver Luis even when he was not our point person in the past. Now that he's back to Service department taking care of us again, we are very happy. He's very friendly, courteous, and gives us timely update along the process. He is an excellent asset to the company! Additionally, I like that your restrooms are always very clean; your coffee and assorted snacks are good too! More
by bybz28
Employees Worked With
LUIS MOTTA
June 14, 2024
Services provided were as I expected. Land Rover as usual making things right and in a timely manner. Jedidiath kept me updated and if didn’t get a hold of him, Todd manager was able to a Land Rover as usual making things right and in a timely manner. Jedidiath kept me updated and if didn’t get a hold of him, Todd manager was able to answer any questions or doubts I had. Thank u Jaguar Land Rover for the services provided for my sons Jaguar. More
by Nora Gonzalez
Employees Worked With
Jedidiath and Todd
May 19, 2024
Our sales person was amazing. I would buy a car from her again for sure. The dealership itself was not bad but it took forever. There is no reason a cash deal should have taken ov I would buy a car from her again for sure. The dealership itself was not bad but it took forever. There is no reason a cash deal should have taken over 5 hours. We almost just left. More
by kkbehrens
Employees Worked With
Anne Tran. Alyssa Romo
April 10, 2024
This experiance of buying our new vehicle from this dealer has been amazing. They were so easy going. The process was stress free and enjoyable. A big thank you to our amazing sales associate Donavan dealer has been amazing. They were so easy going. The process was stress free and enjoyable. A big thank you to our amazing sales associate Donavan Thomas for really taking care of us. More
by Boffona79
Employees Worked With
Donavan Thomas
April 03, 2024
I came in for service and worked with Doug. He is fantastic. Professional, attentive, and took care of the issue quickly. I was able to meet a few of the other technicians and they all made me He is fantastic. Professional, attentive, and took care of the issue quickly. I was able to meet a few of the other technicians and they all made me feel welcomed. I highly recommend servicing your vehicle here. Thank you, Doug (and team!)! More
by DanW71
Employees Worked With
Doug
March 01, 2024
Daniel Terry assisted us in the purchase of a new Jaguar F-Pace and was super knowledgeable about the car's features and helpful in getting us through the negotiation process as quickly as possible. We are F-Pace and was super knowledgeable about the car's features and helpful in getting us through the negotiation process as quickly as possible. We are very happy with our buying experience! More
by louiswilliams1967
Employees Worked With
Daniel Terry
February 23, 2024
Customer service was wonderful from start to finish. Our experience was very pleasant. We will be coming in the near future to make another car purchase. Our experience was very pleasant. We will be coming in the near future to make another car purchase. More
by Jackie
Employees Worked With
Joseph Molina
