Jaguar West Ashley

Perfect Brought in a cpo F-type for smoke/coolant low. Attention was fine, loaner provided. Needed a water pump. I was very happy with the entire process. Brought in a cpo F-type for smoke/coolant low. Attention was fine, loaner provided. Needed a water pump. I was very happy with the entire process. More

Satisfied with whole experience All of the people I encountered at the dealership seemed anxious to provide advice or excellent service. They made me feel like a customer, not just a All of the people I encountered at the dealership seemed anxious to provide advice or excellent service. They made me feel like a customer, not just another possible sale. More

No issues. Friendly service. Got my F-Pace back in late 2016. Ordered it in late September and got it in December. Bit of a wait, but expected and worth it. Got exactly the trim a Got my F-Pace back in late 2016. Ordered it in late September and got it in December. Bit of a wait, but expected and worth it. Got exactly the trim and options I wanted with no usual pressure to upgrade this or consider that. Had my annual inspections done twice, few other items done recently: windshield replacement, rear tires replacement (both due to poor road conditions and construction around chucktown), door latch, and few service bulletins. I don't blame them if they have no loaners available as that is not uncommon for dealerships, and I schedule lengthy maintenance when there is one. If it is an emergency, then I would discuss options of rental and reimbursement, but to be a total xxxxxx about it and yell at and belittle the personnel because you forgot how to have a bit of humility and consideration is not going to solve anything. Happy with the service, and will bring my Jag back here for as long as I own one. More

Good service and repair This dealer did a professional job with diagnostic, service and repair as I would hope for and expect. Friendly courteous service. Convenient. Would This dealer did a professional job with diagnostic, service and repair as I would hope for and expect. Friendly courteous service. Convenient. Would use again. More

Never Again! August of 2018 I took my Jaguar to Jaguar West Ashley for a diagnostic. We ordered the part needed to repair the car in September of 2018. The part August of 2018 I took my Jaguar to Jaguar West Ashley for a diagnostic. We ordered the part needed to repair the car in September of 2018. The part ordered was a Mainframe wiring harness. We were told it would take three months for the part to arrive from the UK. The part did not arrive until February 2019. Upon arrival it was installed by a certified mechanic. The mechanic realize that a wire was missing that should be able to connect the relay switch. We called Jaguar to let them know that the wrong wiring harness was ordered. It should have been the secondary harness. The Certified mechanic and the Jaguar mechanic agreed that we were given the wrong part number. Rather than trying to order another one, they both agreed that they could connect a wire to complete the service. The service manager wanted to blame the parts manager for giving us the incorrect part number. My Certified mechanic indicated to the parts manager, that he was not the one who had completed the diagnostic. And that it was unprofessional for the service manager to blame one of his team members for a mistake in the customers presence. The service manager and the parts manager decided to give us a refund on the original order. They told us that they would give us another diagnostic, and add the additional wire to complete the service repair. We were told that the service would take no more than one hour, therefore we were responsible for one hour of labor and the fee for the wire. I received a call from Jaguar indicating that it would be 4 hours of Labor, and $800 for the job. I reminded them that we were told it would be one hour of Labor, and the cost for the additional wire. I received a call back from the service manager who gave me a list of additional repairs that my car needed. He indicated that the additional repairs actually cost more than what my car was worth. I told him since it was the only car that I have, and he nor anyone else was able to buy me another car, I needed to repair what I had. This conversation went on for quite some time. I then called to speak with Tommy Baker, I had no luck. I was connected to his secretary. I explained to her what my concern was. She asked me how much money did I have to put on my car. I told her my budget was $250. Which was half of the refund for the original part cost. I received another call from the service manager who told me that he would take a loss for repairing my car.  I reminded him that my car was not there for any of the things listed on the diagnostic. It was there to repair the initial error. I called Tommy Baker's secretary to share with her the contents of the conversation I had with their service manager. She did not return my call. I called several times, and did not receive a call back from her or Tommy Baker. The next call I received was to let me know that my vehicle was ready for pickup. I live in Concord N.C. so after work I jetted to Charleston, when I got there they were closed. So I dropped off the rental and to my astonishment, my car was rumbling and shaking like an old raggedy truck. I drove the car through the parking lot,( this can be verified through their surveillance camera), and I noticed that my headlights were barely showing. I went ahead and drove the car on high beams. Of course hindsight is 20/20, I should have left the car on the lot. I called back the next day to let the service manager know that the car was shaking and rumbling and that I had no headlights. The service manager said to me, "I told you your car needed a lot of work, I am not going to touch your car again." I was standing with my mechanic when he said this to me, I had the phone on speaker. My Certified mechanic took the phone and gave him a piece of his mind, something you wouldn't want to say in church! My service mechanic, went in to his dealership and spoke to his manager to ask who was the general manager at Jaguar in West Ashley. I then called my cousin, who is an attorney. I gave him the scenario of what had happened, he stated that because I drove the car off of the lot that I would have an issue. But I did have grounds for small claims court. I then collected myself,  went back to Jaguar, ask for the general manager. , When he  approach me he seemed very cold as if he already knew what the issue was. I contained myself and stayed positive. I let him know what happened. I told him that when I brought my car in, It was not shaking, and I had headlights. That is all I want him to fix. The manager goes on to tell me that I would have to pay for another diagnostic. I let him know, that I was not going to pay for another diagnostic. And also to clarify I told him that his service manager stated that he gave me a free diagnostic, I corrected him and let him know that I paid for the first diagnostic which was not correct, therefore you all agreed to do the diagnostic again to make sure it was correct this time. I opened the hood and showed the general manager the bolts and screws that were missing and that wires and hoses were not put back properly which was causing the car to shake and rumble. I took a moment and paused and let the general manager know that I come from a family of Integrity, I told him that my father was Chief Deputy Police, my cousin is a well-respected judge, her husband is a well-respected attorney, he said, "give me the keys."  I waited for about two hours or so, when he came back the headlights were working, he indicated that the brackets were broken that's why they were not working. He said no charge.  I started repairing and verifying the diagnostic list.  I took my car t to get my rear brakes serviced, which cost $119. Jaguar wanted to charge me over $300 for rear brakes. I asked the mechanic to also  please check my oil pan for cracks and leaks which is what Jaguar said on the diag, he cleaned the oil pan and told me that there were no cracks or leaks, he did however asked me to bend down to look under the car with him and that is when he showed me that my CV Axle was broken in half! This obvious hazard that was not on the diag list! I took my car to a Collision center and ask them to check the brackets for my headlights, they indicated that the brackets were not broken around my headlights. A few days later I used my windshield washer fluid and it smelled like urine. I remember clearly that I put water in the reservoir for the washer fluid because it was empty. When I checked it, it was an odd color green or something, I am not sure what they put in it, but it smelled like pure urine. I will not recommend anyone to use Jaguar service department, but I have to say the parts department manager was very kind he was not the condescending and he was not rude. LF More

Not Enough Good Help Took my E-PACE in for service and there was no loaner onsite. Taken to Enterprise for a rental, and, being used to riding in luxury was given a Nissan Took my E-PACE in for service and there was no loaner onsite. Taken to Enterprise for a rental, and, being used to riding in luxury was given a Nissan Rogue Sport. There were other vehicles on their lot and I thought I would be given something close to top of the line. Was charged 17.95 per day for their insurance for piece of mind, but, opted out after three days. Then charged one more day for not opting out earlier. JLR updated my system and told me I would be able to access news and weather wherever and whenever. WRONG. The only access was at my home with my wifi. Went to use hands free calling and it was disabled. I figured it out when I plugged my phone into the car and tat worked. I called SIRIUSXM and they told me that ONSTAR handled the wifi for anywhere service. I have a service date of 5/14/19 and I hope they don't tell me they have to keep my vehicle. More

Thien and all the staff at Jaguar West Ashley were excellent to deal with. Great price and no pressure. I felt I was treated with respect throughout the ent and all the staff at Jaguar West Ashley were excellent to deal with. Great price and no pressure. I felt I was treated with respect throughout the entire car buying process. I cannot say enough about Thien's customer service and willingness to go the extra mile for his clients. If you go to this dealership please seek out Thien to assist you with your purchase. More

Annual Service The crew at West Ashley Jaguar has always done a superb job on my vehicles. This service was no exception as I scheduled it far enough in advance to r The crew at West Ashley Jaguar has always done a superb job on my vehicles. This service was no exception as I scheduled it far enough in advance to reserve a loaner for the shop period. The only glitch in the process was not the shop's fault but stems from Jaguar's use of a very faulty Bosch navigation system. The Bosch navigation system has no known way of being reset or no way of communicating directly with it. When a map update went awry and scrambled the map data it now thinks it is up-to-date but has no map data. Because version numbers etc.. can't be over ridden it will not load new data. The handy solution is to replace the DX23 head with a new one which only costs $2,000 plus. Needless to say I can buy ten Garmins for that price, installation is free and map data is refreshed on a constant basis at no additional cost. More

Excellent service Bought my XF here in 2016. Service manager is great. Service is excellent. They want your service and handle problems expeditiously. My only beef is w Bought my XF here in 2016. Service manager is great. Service is excellent. They want your service and handle problems expeditiously. My only beef is with the car wash area. I don't like the half xxx cleaning of my vehicle. Other than that I would give them 5 stars! More

Tire Leak My tire pressure gauge kept coming on even after filling the suspected tire. I called Baker and they said I could just stop by without an appointment My tire pressure gauge kept coming on even after filling the suspected tire. I called Baker and they said I could just stop by without an appointment which I did. The car was whisked away and returned within 1/2 hour and the issue ( metal piece in tire) was patched and I was on my way. This is just one of many good experiences I have had with Baker Motors Service department!! More