Jaguar West Ashley

Had my 2001 XK8 repaired. Parts are always a challenge for older Jaguars, but Baker Motors always does a great job tracking them down and making timely repairs. Overall service for my two Jaguars has alw for older Jaguars, but Baker Motors always does a great job tracking them down and making timely repairs. Overall service for my two Jaguars has always been great. More

Excellent service I brought in my F pace for routine service and they were quick and thorough . They gave me a loaner car and continually updated me on the progress. I brought in my F pace for routine service and they were quick and thorough . They gave me a loaner car and continually updated me on the progress. More

Great Service Chad always does a great job keeping us informed and getting our car completed on schedule. Baker Motors is the best dealership experience I have ever Chad always does a great job keeping us informed and getting our car completed on schedule. Baker Motors is the best dealership experience I have ever had. More

Superb service; friendly and professional staff By far the best experience I have had with any car dealer. Our salesperson Garrett was extremely polite, patient, and friendly and walked us through t By far the best experience I have had with any car dealer. Our salesperson Garrett was extremely polite, patient, and friendly and walked us through the options and helped us stay within our budget. This is crucial - he didn't push or try to oversell, he listened to us and acted as a knowledgable guide more than a salesman. So far we love our car and the after-sales service has been exemplary. We plan on being a long term customer! More

Quality service but communication and schedule poor Did a nice job installing an interior part and 2 recalls. However, I left the car overnight for a 9AM next morning appointment, and they chose to not Did a nice job installing an interior part and 2 recalls. However, I left the car overnight for a 9AM next morning appointment, and they chose to not start working on it at 9AM, but rather slid it til that afternoon. No communication of the delay, and I had to call twice to get the status before my call was returned. They finished too late that day for me to pickup the car. More

Another stellar buying experience! This is my second fantastic buying experience at West Ashley Jaguar! I’ve serviced my older vehicle here for six years. My salesman, Spenser, made the This is my second fantastic buying experience at West Ashley Jaguar! I’ve serviced my older vehicle here for six years. My salesman, Spenser, made the buying experience seamless. He was knowledgeable, kind & efficient. I would recommend him to anyone seeking a Jaguar! I’m now brand and dealership loyal. Outstanding! More

Excellent service My service advisor Chad Pollak went out of his way to provide the highest standard of service that you would expect from a luxury car dealership. Cha My service advisor Chad Pollak went out of his way to provide the highest standard of service that you would expect from a luxury car dealership. Chad kept me updated on the status of my car in a timely manner and he was very professional and courteous. More

Double paid for the same service A year and a half ago I had A windshield wiper motor installed. The wipers stopped working. Had to take the vehicle back in. The service manager sai A year and a half ago I had A windshield wiper motor installed. The wipers stopped working. Had to take the vehicle back in. The service manager said one of the screws from the wiper motor back out or came loose and they had to re-tighten the bolt. Which was the same items they replaced a year and a half ago I was forced to pay for the same work twice. It was not a faulty part issue but the lack of work quality with installing the part. More

Poorest service ever received at a dealership On a friday night on arrival in Kiawah found my power steering was out on y 2011 XK. Caled service they recommended getting towed to the dealership a On a friday night on arrival in Kiawah found my power steering was out on y 2011 XK. Caled service they recommended getting towed to the dealership and was told the car would go to the head of the line since it was towed but an appointment was also made for monday am 8:30. Never received a call from anyone. When I called and left messages no one called me back. Finally on tuesday when I called again was told they were busy and had not looked at my car yet. Finally when I called again it needed two cables that needed to be ordered and would take a few days. Ten days later still no word. Called again and got answering machine so left message to call me. Surprise no call again for 24 hours. I finally called and asked to speak to service manager who came on the line and said my car was presently on the rack and should be done by end of the day. This whole experience was very painful. There was no communication from the service manager. Too bad there is not another Jaguar dealer in Charleston. More

Great buying experience! Perhaps this best dealer experience thus far. They are friendly and knowledgeable. The wait for the Jaguar I-Pace was worth it. EV specialist was most Perhaps this best dealer experience thus far. They are friendly and knowledgeable. The wait for the Jaguar I-Pace was worth it. EV specialist was most helpful More