Jaguar West Ashley

This has to be one of the worst service departments I’ve been in contact with through my travels across the US. A simple key program from a key that was purchased in January and I couldn’t get scheduled unt been in contact with through my travels across the US. A simple key program from a key that was purchased in January and I couldn’t get scheduled until today(March 7). Well when I arrived at the appointment I was told to drop my car off because they wouldn’t get to it today but possibly tomorrow. The “appointment “ I had was just to reserve me a spot in line and the service technician would get to it when it was my turn. Then to request to speak to the Service manager you must first speak to his representative and she decides if your issue is important enough for the manager to talk to you. At this point I went to parts to get the key fob and decided I wouldn’t spend another minute being looked over and definitely wouldn’t spend any more money there. If ever I would want someone to loose a position it would be James Hoaxie the so called manager. The reason the service department is a failure in customer service is because he is a failure. More

Buyer beware! The good: Out-of-state Certified Pre Owned Jaguar purchase. Liked the team, efficient and nice people - got to a good deal and the purchase proces The good: Out-of-state Certified Pre Owned Jaguar purchase. Liked the team, efficient and nice people - got to a good deal and the purchase process was slick. Back office has been great throughout. The bad: Unfortunately these vastly outweigh the positives. Post-purchase customer service from the sales team has been poor, but the two biggest issues are both shady business practices: 1. I discovered after closing (from their own website) that the pricing should have included the $699 closing fee, yet I was charged that in addition to the sale price, and thus it wasn’t quite such a good deal… :-). 2. Only when I arrived to pick up the car was I informed that there was only one key, and it wasn’t possible to give me the second. This felt underhand and unnecessarily turned this into a negative purchase experience. More

Had a standard maintenance visit for an F-Pace recently. Everything went like clockwork from scheduling through completion. Chad is always a pleasure to work with. He’s knowledgeable, friendly and delivers Everything went like clockwork from scheduling through completion. Chad is always a pleasure to work with. He’s knowledgeable, friendly and delivers on commitments. More

Another Great Purchase I want to express if you are going to purchase any vehicle at Baker Motors ask for Thien "TN" This is the second vehicle I've purchased in 3 years fro I want to express if you are going to purchase any vehicle at Baker Motors ask for Thien "TN" This is the second vehicle I've purchased in 3 years from him. Dude knows more stuff about every car on the lot and he personally takes pride in checking you out on all features of the vehicle. The F Pace I just bought my daughter has already paid for it's self. A person came to a sudden stop in the middle of an intersection and my daughter couldn't react fast enough but the car sure did. It came to a stop before hitting the car in front of her. Thanks again Thien and Everybody at Baker Motors. See you in a few years!! More

Very good service The service at Jaguar in Charleston is exceptional and I truly recommend them, any person requiring service done. I have always brought the Jaguar The service at Jaguar in Charleston is exceptional and I truly recommend them, any person requiring service done. I have always brought the Jaguar there. Anthony J. La Marca . More

Excellent Service My E-Pace needed service and I was notified of a recall by Baker Motors. David Korelirz was professional, kind and the service area impeccable. Thank My E-Pace needed service and I was notified of a recall by Baker Motors. David Korelirz was professional, kind and the service area impeccable. Thank you for the notifications of progress and I am very impressed. Many thanks, Linda Howard More

2017 F Pace Service. Service was completely in a timely manner. Kept me advised on the progress. Very friendly and professional and striving to exceed customer's expect Service was completely in a timely manner. Kept me advised on the progress. Very friendly and professional and striving to exceed customer's expectations. Always a good experience with Jaguar of West Ashley. More

Very Helpful While We Were Away from Home While traveling from WI to SC, we got an engine warning light. When the typical steps we could perform did not resolve the issue, we contacted Jaguar While traveling from WI to SC, we got an engine warning light. When the typical steps we could perform did not resolve the issue, we contacted Jaguar West Ashley and made an appointment to stop in on our way to Folly Beach. They ran a quick diagnostic, told us it was a problem with a sensor and nothing to worry about - we could wait until we got home OR they could order the part, have it the next day and take care of it. So we opted to resolve it right away - we dropped off the car, they drove us back to our condo and returned the car later that same day. Not only problem solved, along with the standard car wash, but someone also vacuumed the front floor mats - a very nice touch! Thanks to Jaguar West Ashley - truly thoughtful service. More

Not Enough Good Help I have owned the 2018 Jaguar E-PACE S P250 for two years now and we love it. The 5 year, 60,000 mile warranty is why we bought one. This vehicle is th I have owned the 2018 Jaguar E-PACE S P250 for two years now and we love it. The 5 year, 60,000 mile warranty is why we bought one. This vehicle is the first one of it's kind and at the time there were only 4,500 in the world. The service dept. takes care of it and I won't trade it until the warranty runs out. More

Great experience with purchase Recently purchased a 2020 Jaguar iPace from Baker. Thien Nguyen was very knowledgeable and helpful during the entire process and helped us get the ca Recently purchased a 2020 Jaguar iPace from Baker. Thien Nguyen was very knowledgeable and helpful during the entire process and helped us get the car with all of the features we wanted. The extra service from Jim Wicks and the Encore Delivery Specialist was also great! Jim came to our house to walk us through all of the features of this amazing car! Great experience overall! More