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Jaguar Rancho Mirage

Rancho Mirage, CA

4.5
112 Reviews

71377 CA-111

Rancho Mirage, CA

92270

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Showing 112 reviews

July 28, 2022

Miserable experience no one would return calls to me. It was the first and last time. Also it’s not the fifties stop erasing me for my husbands identity -right down to survey More

by CaroleP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Duncan, left message for chad and Andre
July 12, 2022

Had a Recall notification and called Duncan in Indigo Range Rover Service and he accommodated my timing needs perfectly and in fact during the repairs had other recall work done that I was unaware of. T More

by Michael
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Duncan
July 09, 2022

It was great that Land Rover of Rancho Mirage was able to fix my 2018 Discovery full size issue. I will be planning to take my wife’s car to have it serves from now on. My service manager Samuel Zuniga, was More

by Cesar. Favila
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samuel Zuniga
July 01, 2022

Wow! Wonderful service! Everyone at the dealership was so customer focused focused. My purchasing experience was great. More

by Kimgrounds
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar, Chase and Greg
Jul 06, 2022 -

Jaguar Rancho Mirage responded

Thank you, Kim! We're so glad to hear that you had a great purchasing experience and our team was able to provide excellent customer service. We strive to make each customer feel valued and important, and it sounds like we were able to do just that. Thank you for your business and we hope to see you again soon!

June 28, 2022

Sam was an amazing help for all my auto’s issues. Easy to get response and kept me up to date. More

by carlkamb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samuel Zuniga
Jun 28, 2022 -

Jaguar Rancho Mirage responded

Thank you for choosing Jaguar Rancho Mirage, Carl. I'm glad to hear that Sam was able to help you with all of your automotive needs and that you found our response time and communication to be satisfactory. We appreciate the opportunity to serve you and look forward to doing so again in the future.

June 15, 2022

I love my Land Rover but never had a good experience with service. This visit was for a recall - and was told when they had the parts & when to schedule an appointment. Got a LYFT ride home but they called m More

by hartles17
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Sam was service tech but was friendly - but not his fault -
Jun 24, 2022 -

Jaguar Rancho Mirage responded

I'm sorry to hear that you had a less than satisfactory experience when visiting our dealership. Our team strives to provide the best customer service possible, and we're sorry to hear that we failed to do so in this instance. I'll be sure to pass on your feedback to our service team so they can work on improving their performance. We hope you'll give us another chance in the future should you need service on your Land Rover.

Jun 24, 2022 -

hartles17 responded

Please be sure to mention that Sam was NOT the problem - he was friendly & courteous - and did everything possible to avoid the 2-day ordeal -

June 09, 2022

Duncan was awesome . Very helpful and informative.Great service. Always feel comfortable at the dealership More

by Myraglf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Duncan
Jun 24, 2022 -

Jaguar Rancho Mirage responded

Thank you for your kind words. I'm glad to hear Duncan was able to help you out and that you feel comfortable at our dealership. We strive to provide excellent service to all of our guests and I'm glad to know we are succeeding in doing so. Thank you for your business and we hope to see you again soon!

May 25, 2022

Our Jaguar has been in this service shop since April 4, 2022. Today is May 25, 2022. It only needs a fuel pump. REALLY???? What have they done to my car? Not happy at all at this point. More

by GMSUE
Friendliness
Recommend Dealer
No
Employees Worked With
IDK
May 20, 2022

First time there, service was great, great communication with Andres, explained details of service and always made sure I was happy. Will return. More

by Angel carrillo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andres
Jun 24, 2022 -

Jaguar Rancho Mirage responded

Thank you for choosing to service your Jaguar at Jaguar Rancho Mirage, Angel. I'm glad to hear that you had a positive experience with our team and that Andres was able to communicate effectively with you. We hope to see you again soon!

May 18, 2022

Duncan was very professional. He was Very informative, on time, and kept me up to date throughout the whole process. More

by jenmcl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Duncan
Jun 24, 2022 -

Jaguar Rancho Mirage responded

Thank you for your kind words about Duncan, Jen. He is a valued member of our team and I'm glad to hear he was able to exceed your expectations. We appreciate your business and hope you'll choose Jaguar Rancho Mirage for your future automotive needs.