Jaguar Peabody

Very helpful, informative in fact an awesome experience all round. I could go on and on about how great the experience was but I don't think the provided box is big enough. all round. I could go on and on about how great the experience was but I don't think the provided box is big enough. More

The sales process went really well until there was a misunderstanding. Mentioned not to forget that I wanted a remote starter, when it was not included in the deal. The expereince went down hill. It misunderstanding. Mentioned not to forget that I wanted a remote starter, when it was not included in the deal. The expereince went down hill. It has now been a week since the deal ended and they still need to give back a good portion of the deposite. It changed my mind of a land rover and I went an bought a Audi Q5. More

We were warmly greeted by Will and Steve Burke. Both gave us great information on the Range Rover and we were extremely happy with the service we received. I would highly recommend them to anyone looking for us great information on the Range Rover and we were extremely happy with the service we received. I would highly recommend them to anyone looking for a fantastic experience. More

Sorry to say that I will most likely not be renewing into another lease at LandRover Peabody and will not be purchasing this vehicle. The service that i have experienced on this vehicle has pushed me to do another lease at LandRover Peabody and will not be purchasing this vehicle. The service that i have experienced on this vehicle has pushed me to do so. From the beginning of driving the car off the lot, I encountered problems with this vehicle that seemed to not get resolved; mostly alignment. Their runner dropped off the car to me previously with the serveral things wrong with it and I got it back yesterday and the alignment is still not correct. If I hold the steering wheel straight and drive at a modest speed, the car still has a pull to the right. I was told three people test drove the car and it is now fine. Wrong answer. This is the last of several disappointing services i will encounter. It's a shame that RangeRover makes such good vehicles only to have incomptent service to ruin the experience. I will either go back to Audi or try another RR dealer. More

I have nothing but great things to say about Evan and my experience at RR Peabody. I saw what I wanted online and made a visit and met with Evan. He was vert laid back and we took a test drive and I fell experience at RR Peabody. I saw what I wanted online and made a visit and met with Evan. He was vert laid back and we took a test drive and I fell in love with the RR Sport. We talked some numbers and wasn't pressured at all. The whole experience was very easy and painless. I never felt pressured or uneasy and look forward to keeping a great relationship going. More

THIS WILL BE THE 5TH RANGE ROVER I HAVE PURCHASED. AND WHILE THE VEHICLES ARE RARELY FREE FROM TROUBLE, THIS DEALERSHIP AND THE STAFF AT LANDROVER OF PEABODY ARE ALWAYS A JOY TO DEAL WITH. I HAVE GLOW WHILE THE VEHICLES ARE RARELY FREE FROM TROUBLE, THIS DEALERSHIP AND THE STAFF AT LANDROVER OF PEABODY ARE ALWAYS A JOY TO DEAL WITH. I HAVE GLOWING RECOMMENDATIONS FOR STEVE PAWLOWICZ, WHO ALWAYS GOES THE EXTRA MILE TO MAKE ME FEEL LIKE PART OF A BIG RANGE ROVER FAMILY. CHRIS TSAPARLIS HAS HANDLED MY EVERY SERVICE ISSUE WITH IMMEDIACY, CONCERN, COMPETENCE AND A SMILE. HE IS THE BEST PIT CREW CHIEF ONE COULD ASK FOR. RUSTY JOHNSEN HAS BEEN GREAT FROM DAY ONE AND IS DEDICATED, NOT JUST TO MAKING A SALE, BUT TO BUILDING A RELATIONSHIP IT IS BECAUSE THE LEVEL OF EXCELLENCE,SERVICE, ATTENTION TO DETAIL AND HONESTY DEMONSTRATED BY STEVE PAWLOWICZ AND HIS TEAM, AND REFLECTED THROUGHOUT EVERY ASPECT OF LANDROVER OF PEABODY, THAT I REMAIN A LOYAL RANGER ROVER CUSTOMER. THAT IS A CERTAIN FACT More

I was in the market for a car but never liked driving SUV's. I always thought the Ranger Rover was the nicest looking SUV on the road. I drove by the dealership and decided to go in. The first thing SUV's. I always thought the Ranger Rover was the nicest looking SUV on the road. I drove by the dealership and decided to go in. The first thing I told Rusty was I never liked SUV's and was looking at them only for my son's sake. Rusty told me to just give it a test drive. That was it!! I absolutely love the car and the dealership experience. Rusty was very non-threatening. I felt totally comfortable with him and his suggestions. I've since gone in to see him while driving by just to ask small questions about the car, i've emailed him and called him. He has always responded in a timely manner. I would feel very comfortable sending anyone I know to see him about a car. More

This is our fourth Land Rover from Land Rover Peabody. We decided to look for a slightly used one, there was no question where we would go for help. This relation ship with Land Rover Peabody has been for 14 decided to look for a slightly used one, there was no question where we would go for help. This relation ship with Land Rover Peabody has been for 14 years and we have never had a complaint, whether it be with service or sales. Chris, in the Service Area has always taken care of us with the utmost honesty and thoughtfulness, which is most important in purchasing a vehicle. Our confidence in Chris and Land Rover Peabody is the reason we have had our cars serviced only at this dealership. The sale of our latest Land Rover was handled by Rusty with the same honesty and thoughtfulness we have become accustomed to with Land Rover Peabody. We feel, with his thoughtfulness and knowledge, he made this transaction very smooth and pleasant for my husband and I. We appreciate the care we receive from Chris and Rusty at Land Rover Peabody. Janet and Jim Lynam More

Rusty and the entire Team made our purchase a most enjoyable one. All were very proffessional, had extensive knowledge of vehicle, were timely and all deliverables were met as committed to. My husband enjoyable one. All were very proffessional, had extensive knowledge of vehicle, were timely and all deliverables were met as committed to. My husband and I would highly recomend this dealership. We pruchased a new Range Rover and we luv it!!! Janet and Mark Ward More

I do not even know where to start. I had a problem with my door handle sticking in cold weather. I made an appointment to get it fixed and also a oil change. It went all down hill after that. I first o my door handle sticking in cold weather. I made an appointment to get it fixed and also a oil change. It went all down hill after that. I first off I had no idea where to park it is a hole in the wall dealership from 1970 with no signs. I have not been at this dealer before and walked into the showroom floor (because I saw no sign for service) and asked at the front desk where service was. I was given the biggest stink face I have seen by the receptionist and then with an attitude told that it was over there. Ok, not a good start. Then I meet with a service guy who helps me who was wearing worn cloths like he just finished up on a construction site with a old beat up shirt and boots with paint on them. He immediately seemed pissed off that I came in and he had to talk to me. He did not even know who I was and gave me such additude. So I give him my information and restated my issue and they said right off the bat the car is no longer under warranty and you are going to have to pay for the oil service and if I really wanted to pay for it. I knew it was out of service. Why wouldn't I know. He made me feel that I made a bad decision bringing my car in. Then I tell him about the door issue and he stated again the car is not in warranty and we will have to charge you $250 to look at it. I then told him that this issue was brought up under warranty and was never fixed appropriately. He told me again it is no longer under warranty and I will have to pay $250 just to look at it. He said you will have to contact Range Rover. I said aren't you Land Rover. I can not help you you have to contact them. I asked how so he wrote down a phone number and gave it to me. I told him why can't you contact them while you are working on the car? He told me it is my problem not there problem. I told him I own a Lexus and never get these issues. When I had a problem with one of my Lexus's they contacted the corporate office for me. I bought an $80k car and get service and treatment like this? Just awful. His answer we are not Lexus. I said fine and then proceeded with the paperwork. As I told them on the phone I needed a loaner car and on the phone they told me no problem. He told me he can do that so he hands me some rental paperwork (for some crappy rental car) and I had to fill the gas etc... I told him again I do not get this treatment from Lexus. His response was again we are not Lexus. I spent $80k for a car to get a piece of junk rental that I have to make sure I fill the tank up or else I will be charged. I then told him I get to pick what type of Lexus I want as a loaner and do not have to fill the tank. At this point realized this is not a place I feel comfortable or trust so I take the keys and leave. I then called another dealership in the metrowest area and it was like night and day. It was a nice clean facility. Everyone was nice and cared about the appearance. I never told the dealership that I had this bad experience and they treated me like I bought a $80k car. I got a bottle of water, a Land Rover (not rental) loaner, and they contacted Range Rover for me. Now that is the service I expected. They kept the car for a day (and did not charge me $250) to determine the issue. They found the issue and it was a $20 pulley/wire in the handle that kept freezing in the cold. I almost paid $250 with land Rover Peabody for them to just check it out. Good thing I went to a reputable dealership. For the sake of Land Rover Peabody I hope you read this and work on your customer service issues. My suggestion: Look on-line first. I am not the only one who has had issues with them. Check out other Land Rover dealerships before you try this one. I have also heard the dealerhsip south of Boston is also a really nice dealership. More