Jaguar Peabody

I do not even know where to start. I had a problem with my door handle sticking in cold weather. I made an appointment to get it fixed and also a oil change. It went all down hill after that. I first o my door handle sticking in cold weather. I made an appointment to get it fixed and also a oil change. It went all down hill after that. I first off I had no idea where to park it is a hole in the wall dealership from 1970 with no signs. I have not been at this dealer before and walked into the showroom floor (because I saw no sign for service) and asked at the front desk where service was. I was given the biggest stink face I have seen by the receptionist and then with an attitude told that it was over there. Ok, not a good start. Then I meet with a service guy who helps me who was wearing worn cloths like he just finished up on a construction site with a old beat up shirt and boots with paint on them. He immediately seemed pissed off that I came in and he had to talk to me. He did not even know who I was and gave me such additude. So I give him my information and restated my issue and they said right off the bat the car is no longer under warranty and you are going to have to pay for the oil service and if I really wanted to pay for it. I knew it was out of service. Why wouldn't I know. He made me feel that I made a bad decision bringing my car in. Then I tell him about the door issue and he stated again the car is not in warranty and we will have to charge you $250 to look at it. I then told him that this issue was brought up under warranty and was never fixed appropriately. He told me again it is no longer under warranty and I will have to pay $250 just to look at it. He said you will have to contact Range Rover. I said aren't you Land Rover. I can not help you you have to contact them. I asked how so he wrote down a phone number and gave it to me. I told him why can't you contact them while you are working on the car? He told me it is my problem not there problem. I told him I own a Lexus and never get these issues. When I had a problem with one of my Lexus's they contacted the corporate office for me. I bought an $80k car and get service and treatment like this? Just awful. His answer we are not Lexus. I said fine and then proceeded with the paperwork. As I told them on the phone I needed a loaner car and on the phone they told me no problem. He told me he can do that so he hands me some rental paperwork (for some crappy rental car) and I had to fill the gas etc... I told him again I do not get this treatment from Lexus. His response was again we are not Lexus. I spent $80k for a car to get a piece of junk rental that I have to make sure I fill the tank up or else I will be charged. I then told him I get to pick what type of Lexus I want as a loaner and do not have to fill the tank. At this point realized this is not a place I feel comfortable or trust so I take the keys and leave. I then called another dealership in the metrowest area and it was like night and day. It was a nice clean facility. Everyone was nice and cared about the appearance. I never told the dealership that I had this bad experience and they treated me like I bought a $80k car. I got a bottle of water, a Land Rover (not rental) loaner, and they contacted Range Rover for me. Now that is the service I expected. They kept the car for a day (and did not charge me $250) to determine the issue. They found the issue and it was a $20 pulley/wire in the handle that kept freezing in the cold. I almost paid $250 with land Rover Peabody for them to just check it out. Good thing I went to a reputable dealership. For the sake of Land Rover Peabody I hope you read this and work on your customer service issues. My suggestion: Look on-line first. I am not the only one who has had issues with them. Check out other Land Rover dealerships before you try this one. I have also heard the dealerhsip south of Boston is also a really nice dealership. More

I had a great experience from start to finish at Land Rover Peabody which resulted in the purchase of an LR4. Will's relaxed and informative style was incredibly welcome after having dealt with the typi Rover Peabody which resulted in the purchase of an LR4. Will's relaxed and informative style was incredibly welcome after having dealt with the typically more aggressive sales approach from other dealerships. Will took customer service to the next level when, after bringing in my car a few days after purchase to ask about some spotting that I thought may be due to the exterior treatment I opted for, Will personally handwashed and dried my car for me. I would recommend Land Rover Peabody, and Will, to anyone in the market for a new Rover. More

This was a very pleasurable, non-pressure purchase. Evan Taylor was professional and a man of knowledge and integrity. The LR2 was my first used car purchase, and I had many questions that were quickly res Taylor was professional and a man of knowledge and integrity. The LR2 was my first used car purchase, and I had many questions that were quickly responded to. I was on a tight time-line, and this car deal was made and delivered the same day, within 4 total hours. Car was even detailed to perfection while I waited on the paperwork. Great test drive also where my family and I were put through the many features of the Rover, including our all-terrain experience! More

This was my first time dealing with Will and it was a very pleasant experience. He took me for the test drive and he was very helpful and knowledgeable on the cars. Thank You very pleasant experience. He took me for the test drive and he was very helpful and knowledgeable on the cars. Thank You More

Rusty was very upfront and honest and he was great to work with. This is the second car we have purchased from Rusty and we will keep coming back to work with him! work with. This is the second car we have purchased from Rusty and we will keep coming back to work with him! More

Everyone at the dealership was more than helpful. I had been to another dealership and had an uneasy experience and at Land rover Peabody I was completely comfortable and at ease. been to another dealership and had an uneasy experience and at Land rover Peabody I was completely comfortable and at ease. More

After having had a terrible purchasing experience from Sudbury Land Rover of a Range Rover HSE just a few years back, we were adamant about not purchasing our next Rover from this particular dealership. Sudbury Land Rover of a Range Rover HSE just a few years back, we were adamant about not purchasing our next Rover from this particular dealership. Although Peabody’s Range Rover dealership was a bit of a commute for us, the overall purchasing experience of our new Range Rover HSE from them was well worth the trip. First off, we have to say that Rusty Johnsen was the best sales professional we have ever dealt with in all our years of buying vehicles. He exhibited the utmost in professionalism, kindness, integrity, responsiveness and deep knowledge about the Rover vehicles. Never once did we feel uncomfortable or feel as if he was trying to pull the wool over our eyes as we had experienced in Sudbury sales. (I must mention, despite issues with Sudbury’s sales department, Sudbury’s service department is excellent) Rusty was trustworthy from start to finish and gave us a fair price for our new HSE and trade-in. Because we are a busy family, Rusty even drove our new vehicle out to Weston, took care of all the paper work, plate transfer, educated us on the new vehicle features right in our driveway and then took our old Range Rover back to their dealership for the trade. When it comes time to trade in my husband’s car and should he choose to buy a Rover, Rusty Johnsen will be the person we will call. Thank you so much Rusty for restoring our faith in Rover. More

Will was really great to work with. We looked at several LandRover dealers in Massachusetts before selecting Land Rover Peabody. They were very helpful and honest and gave us the best price for the New Ran LandRover dealers in Massachusetts before selecting Land Rover Peabody. They were very helpful and honest and gave us the best price for the New Range Rover Sport as well as the trade in for our vehicle. I would highly recommend working with Will. More

After having been thoroughly frustrated with a couple other mass/ri Land Rover dealerships I decided to give Land Rover Peabody a shot. I had to drive over an hour to the dealership--looking for great c other mass/ri Land Rover dealerships I decided to give Land Rover Peabody a shot. I had to drive over an hour to the dealership--looking for great customer service--and I was not disappointed. Rusty was a pleasure to work with. He was honest, helpful and more than accommodating. The total sales experience was un-rushed and relaxing. I've bought over 12 cars in my life and this experience was the best. I would definitely recommend Land Rover Peabody and Rusty Johnsen to anyone looking to buy one of these great vehicles. More

Our experience with Land Rover Peabody and our sales guide Will Connors was in one word; phenomenal! We knew from the first few minutes of meeting Will that we would be purchasing an LR4 at this dealer guide Will Connors was in one word; phenomenal! We knew from the first few minutes of meeting Will that we would be purchasing an LR4 at this dealership. From the very get go, Will's calm demeanor put us both at ease and his knowledge of the vehicles was outstanding. I've purchased many vehicles over the years and I am still amazed at the entire "experience" at LR Peabody. There are always some areas of buying a car that can be painful (i.e.- negotiations etc.) but I can honestly say that every single part of the process from the inital test drive with Will through negotiations to the final vehicle inspection was nothing short of pleasureable. I feel that the dealership was very fair in meeting as many realistic expectations that we set forth throughout this car buying process. As a business owner myself, I really can't say enough about the complete "experience" from start to finish. My wife & I are excited to be part of the Land Rover Peabody family and I would recommend this dealership and most notably Will Connors to anyone interested in receiving outstanding service and learning about the Land Rover brand. More