Jaguar Palm Beach - Service Center

Clip Joint My wife was traveling to visit her sister in Palm Beach. Her Jaguar XF died while driving. She called me and said the dash warning lights were all on My wife was traveling to visit her sister in Palm Beach. Her Jaguar XF died while driving. She called me and said the dash warning lights were all on and that the engine had died and would not restart. Her car is under warranty and so she called this dealership to arrange for them to pick up and evaluate the car. The car died in her sisters gated community and the security policy there is that a security guard waits with all disabled vehicles until they are picked up. My wife walked to her sister's house. I called this dealership the next day and spoke with "Bob". Bob proceeded to claim that the problem was caused by soda spilled on the gear shift knob. In fact he stated that "there was so much soda spilled on the gear shift knob that it got inside the shift module and even shorted out the battery". I expressed surprise that so much liquid could even get inside the shift module. I told him my wife needed to get back home and to go ahead and fix the car. I then called my wife and she told me that shehad spilled a few ounces of soda on the console when she missed the cup holder (right next to the shift knob) two days before. I mentioned that Bob said it was so much soda that it even shorted out the battery. She first reiterated that it was only a few ounces spread over the entire console and then stated that the battery was working fine as she had turned on the flashers before leaving the car. She then called the security office at her sister's gated community. She spoke with the officer that waited with her car and was told that the flashers were on for approximately 2 hours until the car was picked up. I called Bob back and told him that the battery was not shorted out by the soda as witnessed by the security officer. He became very angry and I was then informed that the security guard was not a mechanic?! He then said he would get the battery covered by the warranty and we would not have to pay for it but that we would have to pay for a new shift module as he had already told the warranty vendor that the problem was due to the large volume of soda spilled on the knob and that they therefore denied coverage. I replied that first of all the volume of liquid spilled was only a few ounces and that his story of the volume being so large that it shorted out the battery was simply not true as confirmed by the security officer. Secondly. I asked him how it is even possible for a large amount of liquid to get inside the module. The shifter knob is literally in the panel and only a few inches away from the cup holder. Shouldn't it logically be resistant to liquid? Bob (condescendingly) told me it was like spilling a drink on my laptop and expecting the warranty company to cover it. I told him that first of all that was a bad analogy since my laptop does have a built in cup holder next to the keyboard and secondly that the small amount of liquid (again 2-3 ounces spread over the entire console) was not the problem. He then asked if I wanted him to fix the car or not and told me to take it up with Jaguar (doesn't he represent Jaguar?!). I told him to fix the car as they are the warranty dealer and my wife needed to return home. My wife goes to pick up the car the next morning as soon as they call to tell her it's ready. She asks Bob for the console they took out. He pauses for several seconds and says they threw it away. She says they just fixed it and it must therefore be on top and even offers to get it out herself. He pauses again then says the trash truck just came before she got there. She (realizing she is being lied to) then asks for the name of their waste company (man I love my wife!). Bob looks panicked and tells her to hold on. He leaves for several minutes and finally comes back with a part and says he "found it". My wife paid and left. She brought the part home and not surprisingly it does not look like her console and does not have any soda on or in it! I'm going to confirm with my dealership that this part is not for my wife's car. Oh and we have to take the car to the Louisville dealership where we bought it as the warning lights are back on. This dealership (Palm Beach) is a clip joint and totally took advantage of my wife while traveling. We paid them almost $1700, they lied about the condition of the car, they gave my wife a different part back after she pressed them for the part they purportedly replaced, and the car is still not fixed! This is my last Jaguar purchase and avoid this dealership if you possibly can!!! More

Service is Horrible After owning 7 Jaguars, servicing 5 at this particular dealership, and purchasing 2 I would firmly have service on my side. Not the case. Instead I ha After owning 7 Jaguars, servicing 5 at this particular dealership, and purchasing 2 I would firmly have service on my side. Not the case. Instead I have a condescending service manager who actively makes the case to both me and corporate that a seat can wear out in 2 years and 12,000 miles on an $80,000 car. This is a shameful act of poor customer service and I'm done wasting my money with these folks. More

8 hours of waiting for simple service I called for my scheduled maintenance and made an appointment for the following day. Dropped the car off at 830. Called at noon, car not ready, called I called for my scheduled maintenance and made an appointment for the following day. Dropped the car off at 830. Called at noon, car not ready, called at 4, car not ready. Finally I call back at 5 and they said to check again tomorrow morning. Don't make an appointment if you cannot fulfill the service. More

service I'd a joke It's so sad such a nice car brand can have such a crappt service department. It's like they went to the corner and picked any stranger off the street It's so sad such a nice car brand can have such a crappt service department. It's like they went to the corner and picked any stranger off the street to fix your car. Never going back. More

How many times can they not fix the car I have had five occurrences with the dealer none have gone well. will not return. I expect better service and expertise from a jaguar dealership. I have had five occurrences with the dealer none have gone well. will not return. I expect better service and expertise from a jaguar dealership. More

Today I brought in my Jaguar to have a minor issue looked at. We bought the car just a little over two weeks ago and this is the second minor electrical issue. Now I know that for some people this alone wo at. We bought the car just a little over two weeks ago and this is the second minor electrical issue. Now I know that for some people this alone would be irritating, honestly they're petty issues, I'm just overly cautious. It is a bit out of the way for me to bring the car there but in all fairness EVERYONE I have encountered at Palm Beach Motors is beyond accommodating and a joy to be around. When I pull into the service area I feel like their concierge hostess Sonjia is a family friend! I'm greeted with a great big hello, and sometimes a hug! She alone would be reason to write a review but it doesn't stop there. Lance, our salesman, has been excellent with any questions or concerns I had. Even after the sale he still continues to offer any assistance with anything that may come up. Even going above and beyond what I'm sure his typical duties are. Both JR and Allen in service were very customer service oriented. My overall experience with PBM is and I'm sure will continue to be a pleasant one. Customer service here excels by far and I know it will continue. Anyone we know who is in the market for a car will be directed to the staff at Jaguar, 100%! We are Jaguar owners for life and will never stray from Palm Beach Motors!!!!! More

I brought my Jag to be serviced by this dealer's service department for a noise I was hearing from below my steering column while accelerating and my front suspension was clunking. The first problem regardi department for a noise I was hearing from below my steering column while accelerating and my front suspension was clunking. The first problem regarding the noise was fixed in about a week and a half through much arguing with my extended warranty company (no fault of palm beach even though I would have appreciated a faster turn around time). As per the 2nd issue regarding the suspension, my service adviser informed me that i needed to replace my 2 front control arms and although they were only partially covered by my warranty i would only have to pay the difference of about 20 dollars for each side. Of course I agreed thinking that was a great deal to get rid of a clunking noise that has been a great nuisance for months now. I picked up my car from Jaguar and everything appeared to be fine. I finally got off of the highway about 25 minutes later only to hear the same clunking noise from my suspension return again! I drove home because it was too much to go back to the dealership again. I went home and left my car running on the driveway as I went to get something out of the trunk and saw that my brake lights were ON but nobody was in the drivers seat! I couldn't believe that a problem I was never having before was now something I had to deal with. Of course I took the car back in the next day and they said it was a defective brake switch that the technician was able to fix for me in the service drive. But the suspension was still a problem- the technician who worked on my car said that he had informed the adviser that this noise would NOT be resolved by the replacement of the control arms however i was NEVER informed of this MINOR detail! The adviser forgot to tell me that the money I was putting down for this part and labor was NOT going to fix the problem? I soon learned that if I wanted the noise to go away it would cost me an additional $1,100 to replace the front suspension entirely. After arguing in the nicest way possible, I was only given 10% off my bill and so of course, wanting the problem resolved, I agreed to having them replace the suspension hoping this would be the last time I had to visit this dealership. When I returned at a later date to pick up my car I found that the brake lights were fixed, and the suspension was much quieter. I started driving home on the highway again and went to put on my cruise control only to learn that it would NOT activate! I could not believe what I was seeing. ANOTHER PROBLEM I HAD NEVER HAD WAS now apparent in my car! After repeatedly trying to activate the cruise control, a yellow light came on my dash saying cruise control was unavailable. I called them back of course and they told me to bring it back in. I said there was no way I was willing to come back there again so they agreed to pick up my car. They picked it up a few days later when I was available in perfect condition other than the cruise control issue and I got it back today with the ENTIRE REAR PORTION OF THE HEADLINER PEELED OFF FROM THE CEILING OF MY CAR!!!! I know I had a VERY SMALL portion of just beginning to peel away near the rear brake light, but NOT LIKE THIS. The car is not even drivable because I cannot see out of my rear window! I have called them and spoken to the service adviser again and he put up a fight telling me that the car arrived to him in this condition. I am at my whits end and cannot believe that such prestigious dealership as this one claims to be would be nickel and diming me to death like this. I am convinced that they are intentionally doing this things to my vehicle so that I am having to deal with these problems each time they return it. I don't know what else to do, I need some resolution but there is nobody there who is willing to fight for the consumer and make my situation at least tolerable. I am a very honest person, always give people the benefit of the doubt, and it takes a lot for me to write something like this but I urge any one reading this to just stay clear of this place especially if you did not buy your car there to begin with. I never want any one else to go through what I have gone through with this place. More