Jaguar Palm Beach - Service Center

Sales and service were excellent. All my questions were answered and everyone invoved exhibited a cooperative attitude. All my questions were answered and everyone invoved exhibited a cooperative attitude. More

The service department it’s not good at all. I went for my fist service since I bought my F-type and it felt like I owned a Kia Soul. As much as the brand wants to be known as a “luxury” brand it really is my fist service since I bought my F-type and it felt like I owned a Kia Soul. As much as the brand wants to be known as a “luxury” brand it really is not. Jaguar of Palm Beach doesn’t even give you a loaner.. you have to wait to be picked up by, the driven to a “mom & pop” rental car place (can’t remember the name), you then give them a deposit for the rental, review the rental to make sure it does/doesn’t have scratches, then take off. By the time you get the “rental” so much time has passed, it’s almost time to return it. Once I came back to get my car back from Service, I realized one of my “all weather” mats was missing so I told Mike (Service guy). He looked for it, couldn’t find it so he ordered me new ones… when they arrived at my house (a week later) they were not all weathered, they were the cheapest ones they could find. I communicated, yet again, with Mike and by the next day THEY FOUND MY MISSING mat. That’s when I decided to email Mike (service guy) & Brian (service manager) explaining as nicely as I could why was my experience disappointing and see what we could do to fix it, for future visits. That was about 6 weeks ago and I haven’t even heard back from Brian the manager. The place looked and service experience was cheap, careless and no regards for my time, instead of resolving my problem, they created many more. I’m supremely disappointed and I am thinking of selling my F-Type just 5 months after buying it. More

My car was just out of warranty dealership took care off all my concerns very satisfied would highly recommend this dealership.Dave was excellent at taking care of us. all my concerns very satisfied would highly recommend this dealership.Dave was excellent at taking care of us. More

Efficient took care of all my concerns provided vehicle as a loaner. No down time and no surprises David very professional my office is 10 min from ft laud Jaguar and I still deal with palm beach Jaguar du as a loaner. No down time and no surprises David very professional my office is 10 min from ft laud Jaguar and I still deal with palm beach Jaguar due to their customer service More

The service team of Jaguar Palm Beach is top notch. My service advisor David O. was spot on with communication and making sure everything got done. And no one knows Jaguar's better than Marcus who found service advisor David O. was spot on with communication and making sure everything got done. And no one knows Jaguar's better than Marcus who found the solution to an incredibly challenging issue. Great dealership in every aspect of customer service and quality vehicles. I have purchased 3 cars from this dealership and am highly satisfied. More

Never expected the service or treatment I received from Jaguar.. Never again will I step foot in that place or purchase another Jaguar . Never should have left Mercedes. Bob treatment toward me was horribl Jaguar.. Never again will I step foot in that place or purchase another Jaguar . Never should have left Mercedes. Bob treatment toward me was horrible, Customer service for get about it .. More

Frankly, I’m shocked by how poor my experience was at this dealership. I came in for what I expected to be a routine repair of my A/C since my jag has less than 10k mile and is under warranty. What I fou this dealership. I came in for what I expected to be a routine repair of my A/C since my jag has less than 10k mile and is under warranty. What I found was a disorganized operation (took 3 days from drop-off for them to even look at the car) with rude staff (in particular, Bob) and egregious prices - literally more than 2x higher than my home jag dealership ($2,500 for the repair vs. $1,200). Suffice to say, I will not be returning to this dealership and very likely won’t be purchasing another Jag / Land Rover in the future. More