Jaguar Palm Beach

Clip Joint My wife was traveling to visit her sister in Palm Beach. Her Jaguar XF died while driving. She called me and said the dash warning lights were all on My wife was traveling to visit her sister in Palm Beach. Her Jaguar XF died while driving. She called me and said the dash warning lights were all on and that the engine had died and would not restart. Her car is under warranty and so she called this dealership to arrange for them to pick up and evaluate the car. The car died in her sisters gated community and the security policy there is that a security guard waits with all disabled vehicles until they are picked up. My wife walked to her sister's house. I called this dealership the next day and spoke with "Bob". Bob proceeded to claim that the problem was caused by soda spilled on the gear shift knob. In fact he stated that "there was so much soda spilled on the gear shift knob that it got inside the shift module and even shorted out the battery". I expressed surprise that so much liquid could even get inside the shift module. I told him my wife needed to get back home and to go ahead and fix the car. I then called my wife and she told me that shehad spilled a few ounces of soda on the console when she missed the cup holder (right next to the shift knob) two days before. I mentioned that Bob said it was so much soda that it even shorted out the battery. She first reiterated that it was only a few ounces spread over the entire console and then stated that the battery was working fine as she had turned on the flashers before leaving the car. She then called the security office at her sister's gated community. She spoke with the officer that waited with her car and was told that the flashers were on for approximately 2 hours until the car was picked up. I called Bob back and told him that the battery was not shorted out by the soda as witnessed by the security officer. He became very angry and I was then informed that the security guard was not a mechanic?! He then said he would get the battery covered by the warranty and we would not have to pay for it but that we would have to pay for a new shift module as he had already told the warranty vendor that the problem was due to the large volume of soda spilled on the knob and that they therefore denied coverage. I replied that first of all the volume of liquid spilled was only a few ounces and that his story of the volume being so large that it shorted out the battery was simply not true as confirmed by the security officer. Secondly. I asked him how it is even possible for a large amount of liquid to get inside the module. The shifter knob is literally in the panel and only a few inches away from the cup holder. Shouldn't it logically be resistant to liquid? Bob (condescendingly) told me it was like spilling a drink on my laptop and expecting the warranty company to cover it. I told him that first of all that was a bad analogy since my laptop does have a built in cup holder next to the keyboard and secondly that the small amount of liquid (again 2-3 ounces spread over the entire console) was not the problem. He then asked if I wanted him to fix the car or not and told me to take it up with Jaguar (doesn't he represent Jaguar?!). I told him to fix the car as they are the warranty dealer and my wife needed to return home. My wife goes to pick up the car the next morning as soon as they call to tell her it's ready. She asks Bob for the console they took out. He pauses for several seconds and says they threw it away. She says they just fixed it and it must therefore be on top and even offers to get it out herself. He pauses again then says the trash truck just came before she got there. She (realizing she is being lied to) then asks for the name of their waste company (man I love my wife!). Bob looks panicked and tells her to hold on. He leaves for several minutes and finally comes back with a part and says he "found it". My wife paid and left. She brought the part home and not surprisingly it does not look like her console and does not have any soda on or in it! I'm going to confirm with my dealership that this part is not for my wife's car. Oh and we have to take the car to the Louisville dealership where we bought it as the warning lights are back on. This dealership (Palm Beach) is a clip joint and totally took advantage of my wife while traveling. We paid them almost $1700, they lied about the condition of the car, they gave my wife a different part back after she pressed them for the part they purportedly replaced, and the car is still not fixed! This is my last Jaguar purchase and avoid this dealership if you possibly can!!! More

Outstanding dealership! Amazing costumer service experience! Brian Gutierrez went above and beyond my expectations. He understood well my requirements and search until he fou Amazing costumer service experience! Brian Gutierrez went above and beyond my expectations. He understood well my requirements and search until he found the perfect car for me. More

Excellent Dealer!!!!! excellwnt experience. They worked with me to find a car and when we talked price it was quick and no games. A few minutes. As I thought it over, they excellwnt experience. They worked with me to find a car and when we talked price it was quick and no games. A few minutes. As I thought it over, they didn't bug me at all. When we finally decided on a car and deal it was easy. Setup a pickup time and paperwork was ready. 10 minutes. Lance was extremely helpful! More

Outstanding salesmanship! From the first words of "Can I help you" Harry Hanson went above and beyond the parameters of what is considered a common phrase to a customer. Our Sa From the first words of "Can I help you" Harry Hanson went above and beyond the parameters of what is considered a common phrase to a customer. Our Salesman (Harry Hanson) actually put forth an education and understanding of the Jaguar brand, its rich history and the all that comes with that before, during and AFTER the sale. Jaguar Palm Beach, was more than patient with us during the MANY questions we put forth for our knowledge of our selected XJL for this out of state purchase. This Dealership through the exemplary professionalism of Mr. Hanson, is HIGHLY recommended to anyone seeking the top tier of being treated honest and fair. No mumble jumble here, just straight forward conversation with respect to your vehicle of choice. Thank you again Mr. Hanson, it has been a pleasure purchasing our vehicle from you & Jaguar Palm Beach. More

Great service, selection and follow thru. Brian Gutierrez was most helpful and went out of his way to get answere to my many questions which help put me in the car of my dreams. As this is my Brian Gutierrez was most helpful and went out of his way to get answere to my many questions which help put me in the car of my dreams. As this is my forth or fifth car purchased at this dealership in the last twelve years or so I can say they just keep getting better with time!!! More

Jumo Smikle and Don Cody are the best For a great facility & talking to people that really know their stuff JPB is where you want to look for your next vehicle. On delivery the dealer trai For a great facility & talking to people that really know their stuff JPB is where you want to look for your next vehicle. On delivery the dealer training of vehicle operation and assistance setting up electronics is outstanding More

Best car buying experience ever! My salesman, Arthur Jones went above and beyond to find just the right car and deal for me. His presentation was extraordinary and Bret from the fina My salesman, Arthur Jones went above and beyond to find just the right car and deal for me. His presentation was extraordinary and Bret from the financial team did a great job.. Making this a pleasurable and seamless purchase Well done! More

Car sales I had an outstanding experience buying a car! Working with Arthur Jones was a pleasure. He was professional and knowledgeable about the car. I walked I had an outstanding experience buying a car! Working with Arthur Jones was a pleasure. He was professional and knowledgeable about the car. I walked in for a test drive and left with a new car! I would highly recommend the dealership and Arthur! More

Three Jaguars and counting I am currently in my third Jaguar from Jaguar Palm Beach and Don Cody. Don is great to deal with, no pressure and he listens to what I need. I reco I am currently in my third Jaguar from Jaguar Palm Beach and Don Cody. Don is great to deal with, no pressure and he listens to what I need. I recommend both Jaguar Palm Beach and Don to anybody looking for a truly exceptional luxury car sales experience. More

Amazing Experience Took delivery of a new 2016 Jaguar F-type S AWD about a week ago. I can honestly say this was the best car buying experience I ever had. My Sales Spec Took delivery of a new 2016 Jaguar F-type S AWD about a week ago. I can honestly say this was the best car buying experience I ever had. My Sales Specialist, Jumo Smikle did everything possible to make me comfortable with the transaction. He showed me many cars that fit my needs and delivered my dream car at the right price. When I went to the finance office to finalize the deal with the Finance Manager, Britt Henriksen, there we no games and everything was explained very clearly. With no exaggeration, I was out of his office in 15 minutes. If you want a no pressure environment, great prices and very respectable folks to deal with, go to Palm Beach Jaguar. Ask for Jumo. You'll be happy you did. More