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Jaguar Land Rover of West Columbia - Service Center

Clarksville, MD

4.7
274 Reviews

274 Reviews of Jaguar Land Rover of West Columbia - Service Center

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April 23, 2024

Great service from Mickael. However, it still remains the worst of 3 Jaguar dealers I have dealt with. More

by Rusty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Engle
Apr 23, 2024 -

Jaguar Land Rover of West Columbia responded

Thank you for giving us a chance to improve. Please give me a call at 443-828-1622 so I can get more details on your experience!

May 13, 2024 -

Jaguar Land Rover of West Columbia responded

Rusty, we are always looking to improve. Please give me as call at 443-828-1622

April 22, 2024

Tom is fantastic! A true professional. He follow follows up and keeps me informed and updated More

by BRIANMANOTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Engle
May 13, 2024 -

Jaguar Land Rover of West Columbia responded

Thanks Brian, we are happy to hear that!

April 15, 2024

Good communication from the start and this is my first time at the dealership. I am impressed with their service at this time. More

by mjones4489
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Reid
May 13, 2024 -

Jaguar Land Rover of West Columbia responded

That's good to hear- our West Columbia team has changed management and direction, we are happy you found a noteworthy difference!

April 13, 2024

Great Customer service! They keep you posted throughout the process and seek your approval before doing anything. I just love going there. More

by Murielle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arnold Osei-Bonsu
Apr 13, 2024 -

Jaguar Land Rover of West Columbia responded

Thanks Muriel for this great review, come back anytime!

April 12, 2024

Tom, my service manager provides excellent customer service and he is very knowledgable. I am a happy customer More

by EVELYNDWILSON11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
Apr 13, 2024 -

Jaguar Land Rover of West Columbia responded

Thank you for this review of Tom, we appreciate your feedback and patronage!

April 12, 2024

Mr. Tom was so helpful in helping to get my windshield replaced in a timely manner. I truly appreciate all his efforts in putting me first as his customer. More

by patricialee470
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Tom Service Dept
Apr 13, 2024 -

Jaguar Land Rover of West Columbia responded

We appreciate the 5* review of Tom and will share this with him

April 10, 2024

Mr Tom was really great with keeping me abreast of everything going on with my truck. More

by cnb1119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Tom
Apr 13, 2024 -

Jaguar Land Rover of West Columbia responded

Thanks so much for taking the time to write this review!

April 08, 2024

Tom is always a pleasure to work with. Great communication and ensures repairs are completed in a timely manner. More

by TKJOHNSON1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom in Service
Apr 13, 2024 -

Jaguar Land Rover of West Columbia responded

Hi Tk, we appreciate you leaving Tom this outstanding review, he does go the extra mile!

April 07, 2024

Everything was explained well, and I was comfortable waiting there while further unanticipated work was done More

by K3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Matthews
Apr 13, 2024 -

Jaguar Land Rover of West Columbia responded

We appreciate your 5* review for Tom, he is one of the best!

April 07, 2024

I wasn’t happy with the bait and switch with my prospective purchase of tires. More

by benitaj6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike - Service dept. 2 stars
Apr 13, 2024 -

Jaguar Land Rover of West Columbia responded

H Benita, please give me a call at 443-828-1622, we are eager to resolve your concerns.

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