Jaguar Land Rover of West Columbia - Service Center

Service My visit was for an oil change and Jim was amazing. He was a little under the weather that day and really not feeling well. However, the best servic My visit was for an oil change and Jim was amazing. He was a little under the weather that day and really not feeling well. However, the best service experience I have received thus far since I have been coming to the dealership. Premier customer service is what I experience. More

Wonderful service department! I highly recommend their service department as they are transparent, honest and efficient. They provide a loaner car if needed and they stay in touch I highly recommend their service department as they are transparent, honest and efficient. They provide a loaner car if needed and they stay in touch with you re the progress of the service appt. It’s clear that they value their customers and they offer top notch service! More

Always a great experience! My salesman, Steffan, was extremely knowledgeable, professional and helpful. PJ always makes sure I am well taken care of when I bring my truck in fo My salesman, Steffan, was extremely knowledgeable, professional and helpful. PJ always makes sure I am well taken care of when I bring my truck in for service. I am given always given a loaner to drive while vehicle is at the shop. Thanks, guys! I love my discovery! More

Very poor service personnel I like the dealership, but your service personnel need to improve their hostile attitude toward customers of color. Their negative tone of voice plus I like the dealership, but your service personnel need to improve their hostile attitude toward customers of color. Their negative tone of voice plus the over charging of customers for minor service work has made me to wonder if I should take my car to your dealership anymore for service. I will recommend friends and relatives to your dealership for sales, but not for service. More

They are on it. PJ took very good care of my issue I had regarding my door clip. It is now fixed and I am very happy not to have to think about it. PJ took very good care of my issue I had regarding my door clip. It is now fixed and I am very happy not to have to think about it. More

Poor treatment This dealership has issues communicating with customers. I tried to be patient and look the other way but the service people here clearly have issues This dealership has issues communicating with customers. I tried to be patient and look the other way but the service people here clearly have issues with people like myself. African American Male. Constantly not following through with what they told me is a problem. I was told to come out yet again this morning but first requested a call to make sure I didn’t drive out again to no loaner car that fits me. I guess in 6 days they didn’t have a velar or similar size loaner come back in. Odds of that are slim and none. They just decided to push my needs down the list. My transmission is having issues. One would think this would be important but not to West Columbia. This dealership is horrible. This type of treatment is why I decided to not buy two cars from them and went elsewhere. More

Genuine stellar service and attention to detail An exceptional purchase at Land Rover West Columbia in every facet. From my very exceptional and knowledgeable Sales Guide, Larry, and receptionist, An exceptional purchase at Land Rover West Columbia in every facet. From my very exceptional and knowledgeable Sales Guide, Larry, and receptionist, Sharon, to my service intervals that PJ and Kevin and Dallas readily perform, I would highly recommend this team to someone that desires a highly informed luxury vehicle purchase and follow up, after the purchase.too. These individuals in particular deliver what they promised and make certain that my Land Rover Evoque is offering me the driving experience that I expected. This team has exceeded my expectations. My family's safety is imperative and PJ , Kevin, and Dallas offer me that absolute peace of mind when driving my Evoque. Thank you. More

Richard is fantastic! I cannot brag enough about Richard and his customer service. He’s friendly, accommodating and in my opinion, one of Range Rovers top employees. If you I cannot brag enough about Richard and his customer service. He’s friendly, accommodating and in my opinion, one of Range Rovers top employees. If you’re looking to schedule any type of service, contact Richard directly. You won’t be disappointed! More

Service Review Richard was very accommodating. I would come back and use this service center again. I had previously heard negative reviews if the service but Richa Richard was very accommodating. I would come back and use this service center again. I had previously heard negative reviews if the service but Richard was very professional. More

Excellent Service, Richard was very accommodating. He is very professional and his customer service skills outstanding. I would recommend this dealership for your servic Richard was very accommodating. He is very professional and his customer service skills outstanding. I would recommend this dealership for your service, they care about their customers. More