Jaguar Land Rover of West Columbia - Service Center

Just as promised! I was in for a safety recall. Quick and timely. I was in and out just as promised. The Service Team is always on point and has been accurate with time I was in for a safety recall. Quick and timely. I was in and out just as promised. The Service Team is always on point and has been accurate with time and price each and every time...no surprises! More

Arrogant jerks. I was going to buy my RR Sport from them in February and the sales person had little knowledge of the vehicle and killed the deal. I eventually went to the Land Rover dealer in Rockville an in February and the sales person had little knowledge of the vehicle and killed the deal. I eventually went to the Land Rover dealer in Rockville and bought one the week later. I then took it to Jim Coleman for some service work and they totally missed the idea of customer service. The first thing they ask you is where did you buy the car. Does this really matter? It new, its under warranty. Jerks all the way around from the service guys to the GM who just sits in his office and acts like he a job to do when in fact no none is on the dealership. No one is even in the service department. Drive the extra 30 minutes to Rockville or Annapolis and get what you deserve from a better dealership. More

A recent morning, I had to make an unplanned visit to dealer. Service manager listened to my description of problem and arranged for a tech to immediately check car's computer for stored codes. Tech de dealer. Service manager listened to my description of problem and arranged for a tech to immediately check car's computer for stored codes. Tech determined battery was likely cause of problem and installed a new one. I was in/out in about an hour....which included unpacking and repacking a very full trunk! Willingness to help in an ''emergency'' situation was outstanding. Tech was careful with all that he took out of trunk (I re-packed it) and he explained how battery was the problem. Previous visits to this dealer for routine service have also been pleasant. I'll continue to bring my business to them....and recommend them to others. More