Jaguar Land Rover of West Columbia - Service Center

Excellent experience on every level - ease of scheduling online - next-day appointment available - text updates/reminders for my appointment - friendly and knowledgeable service team, led by scheduling online - next-day appointment available - text updates/reminders for my appointment - friendly and knowledgeable service team, led by Janna - fast service - well-appointed waiting area More

Tom Matthews made the service experience outstanding. Quick appointment and turnaround with great results. Performance of my evoque excellent Quick appointment and turnaround with great results. Performance of my evoque excellent More

I appreciate the time and attention that Tom always provides! I always walk away knowing exactly what I need to know to maintain the health of my car.. provides! I always walk away knowing exactly what I need to know to maintain the health of my car.. More

Unfortunately, I had a very poor experience with this dealership once my Land Rover Discovery was beyond the 50K warranty period. I had some bad luck with my vehicle and needed a waste gate solenoid and dealership once my Land Rover Discovery was beyond the 50K warranty period. I had some bad luck with my vehicle and needed a waste gate solenoid and other items fixed. The Asst. Service Manager would not listen to my concerns and refused to offer any discounts or concessions. I took my car back and was charged over $200 for the inspection. This was disappointing as I had been a previous customer of the service department to get oil changes, and some other items looked at (the former service adv had left unfortunately). I felt extremely unvalued as a customer and that a quick sale was the only priority. Fortunately, I found the amazing service department at Annapolis. Even though it was over 40 miles further for me to drive, it was worth every penny. My service advisor gave me a 10% discount on over 2K of repairs, was extremely courteous and listened to my concerns. His forward thinking and customer service orientation earned the service department a loyal customer over the next two years. I finally traded my vehicle in this year at 100K miles as the repairs were getting too expensive and timely to maintain. If I ever bought another Land Rover again, I would ensure to get an extended service warranty and would definitely only go to the Annapolis dealership to buy and service my car. More

They were prompt and efficient. They were very prompt on taking my car and servicing. Very courteous and polite. The service was very prompt. The place was very clean, will have my c They were very prompt on taking my car and servicing. Very courteous and polite. The service was very prompt. The place was very clean, will have my car service there any time. More

Very satisfied with the care and service you provide. I would recommend Jim Coleman with no hesitation. Very caring treatment and concern for customers. Thank you would recommend Jim Coleman with no hesitation. Very caring treatment and concern for customers. Thank you More

I brought my car in for annual maintenance and it needed a new battery. I have a 2015 Range Rover Sport. My service manager was Tom Matthews. He was so nice, knowledgeable and helpful. I easily received a l a new battery. I have a 2015 Range Rover Sport. My service manager was Tom Matthews. He was so nice, knowledgeable and helpful. I easily received a loaner because of the virus. My car was serviced to perfection and no problems with the loaner. Thx!!! More

Very helpful I bought my car at another dealer and came here for a few items. They were so helpful and nice that I will be coming back for all my car needs! I bought my car at another dealer and came here for a few items. They were so helpful and nice that I will be coming back for all my car needs! More

Amazing Customer Service! Best customer care (from service manager AND technician) that I have ever received! Thank you very-much Tom and Dallas! Took the time needed to ensu Best customer care (from service manager AND technician) that I have ever received! Thank you very-much Tom and Dallas! Took the time needed to ensure my Range Rover was returned to me, finely-tuned! More

I've owned my Land Rover for approximately 4 years; I put approximately 25,000 miles a year on my Land Rover, and take it in for routine service every 15k. I continue to choose Land Rover West Columbia for approximately 25,000 miles a year on my Land Rover, and take it in for routine service every 15k. I continue to choose Land Rover West Columbia for my service because I am exceptionally pleased with every service coordinator I've worked with, and the high level of service I receive each time. Ashley Matthews, who assumed one of the service coordinator positions within the last 12 months, continues to help Land Rover West Columbia deliver a high level of customer service by understanding what I believe my service needs are, and translates my description of the problem to what the technicians need to diagnose the service. Ashley and her predecessors understand vehicles; they do not solely schedule service. Ashley is in fact exceptional on scheduling, she keeps me informed with my vehicle repair via text, and coordinates my timely vehicle drop-off with a loaner the evening before service, and my quick pickup when the service is completed. I have no intention to service my Land Rover anywhere else. More