Jaguar Land Rover of West Columbia - Service Center

Tom is always helpful and very knowledgeable and gets the job completed on time- all good! job completed on time- all good! More

Service was excellent. I call and dropped my car off the same day. Customer service was outstanding I call and dropped my car off the same day. Customer service was outstanding More

Excellent service and vehicle issue was resolved promptly. Great customer service, especially from service manager Tom Matthews. promptly. Great customer service, especially from service manager Tom Matthews. More

This was one of the worst experience I’ve ever had with a Land Rover dealership. I had purchased a wheel maintenance package from them when I bought this car and when I turned it in for them to fix my rims, Land Rover dealership. I had purchased a wheel maintenance package from them when I bought this car and when I turned it in for them to fix my rims, they charged me full price for it stating that they do not have a record of my purchase. It was a ridiculous experience where I had to search for the documents to prove to them that I had, indeed purchased the warranty. Even after I showed them the proof of purchase, the manager tried to tell me that I needed to show this to her before I submitted the car for service… How silly and unprofessional…putting the responsibility back on me to keep records of extended warrantees that THEY sold me?!? SCAM!! Their excuse was that they do not keep these on file. Very unprofessional. It took them over a month to resolve the issue even after I showed them proof of my purchase for the maintenance program. I had to waste my time with my credit card company, disputing the charge. This whole experience made me feel extremely unappreciated by a dealership where I purchased a car that’s worth over $100,000. Totally unbelievable and unexpected as this was the second Range Rover I our need from them over the years. More

Very good service Delivered both cars to my house and explained everything Thanks very much explained everything Thanks very much More

Tom Matthews always provides excellent service and he is respectful and attentive to my needs. respectful and attentive to my needs. More

Everyone one was so helpful when I bought my auto in for service. I was received with the upmost respect. My intake person Tom was just outstanding with explaining everything to me. I was very pleased with service. I was received with the upmost respect. My intake person Tom was just outstanding with explaining everything to me. I was very pleased with my service. More

Love working with Tom Mathews. I didn’t have an appointment and yet he made time for me. I didn’t have an appointment and yet he made time for me. More

Excellent service. They know their Range Rovers. Same day service for most repairs. Super efficient. They know their Range Rovers. Same day service for most repairs. Super efficient. More

Mr. Tom Matthews is always very responsive to our request for service . He is very pleasant to work with all the time, for service . He is very pleasant to work with all the time, More