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Jaguar Land Rover of West Columbia - Service Center

Clarksville, MD

4.8
300 Reviews

300 Reviews of Jaguar Land Rover of West Columbia - Service Center

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January 14, 2024

It was and great service just a little disappointed with the sales group bought a srv f pace and I only have 2500 miles on it and the whole steering wheel had to be replaced More

by LESHAUN31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
January 12, 2024

Work was great, the wait was a little longer than expected. Great customer service from service staff More

by DARRELL.RAASHID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot, sorry
January 12, 2024

Had my car in for the annual service as well as to have them diagnose why the check engine light was on. They area always so friendly and helpful. Service Manager Tom Matthews is really a standout. He i More

by OLDNO7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Matthews
January 12, 2024

Amazing service, prompt responses and excellent communication throughout the process. Very easy drop-off and pickup and vehicle was perfectly clean when I picked it up after service. More

by JM.MCDONALD1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Engle
January 11, 2024

Tom is a great person to work with during my service visit. He takes time to explain the services needed giving me options when requested. He shares my goals of keeping my Range Rover Sport performance More

by JOGUEST63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Matthews
January 11, 2024

My car service was a good experience. Any items needed to be completed were explained first before the work was done. Very professional and I like that the Dealer washed my car, inside an More

by MANISS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
January 11, 2024

Tom is the best. Quick, responsive, above board. I am very happy w/ my service experience. More

by IPAREGOL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom M
January 09, 2024

Tom , my service associate really went the next mile to make sure my parts where present and service was done well. More

by JARED.REAVES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Matthews
January 07, 2024

Service was great. My vehicle was taken immediately after I arrived and the technician was courteous. My service time was less than 2 hours which was great consideri More

by MUNN.SHARON
Recommend Dealer
Yes
Employees Worked With
Not sure
January 07, 2024

Easy to schedule and/or reschedule. Clean, comfortable waiting area. Pleasant and professional staff. Awesome customer service on top of a clean car. Can’t go wrong with that. I’ll be More

by ROBNJES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Engle
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