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Jaguar Land Rover of West Columbia - Service Center

Clarksville, MD

4.8
300 Reviews
Call Service Center (443) 785-2717

300 Reviews of Jaguar Land Rover of West Columbia - Service Center

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April 12, 2024

Mr. Tom was so helpful in helping to get my windshield replaced in a timely manner. I truly appreciate all his efforts in putting me first as his customer. More

by patricialee470
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Tom Service Dept
Report | Print
Apr 13, 2024 -

Jaguar Land Rover of West Columbia responded

We appreciate the 5* review of Tom and will share this with him

April 12, 2024

Tom, my service manager provides excellent customer service and he is very knowledgable. I am a happy customer More

by EVELYNDWILSON11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
Report | Print
Apr 13, 2024 -

Jaguar Land Rover of West Columbia responded

Thank you for this review of Tom, we appreciate your feedback and patronage!

April 10, 2024

Mr Tom was really great with keeping me abreast of everything going on with my truck. More

by cnb1119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Tom
Report | Print
Apr 13, 2024 -

Jaguar Land Rover of West Columbia responded

Thanks so much for taking the time to write this review!

April 08, 2024

Tom is always a pleasure to work with. Great communication and ensures repairs are completed in a timely manner. More

by TKJOHNSON1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom in Service
Report | Print
Apr 13, 2024 -

Jaguar Land Rover of West Columbia responded

Hi Tk, we appreciate you leaving Tom this outstanding review, he does go the extra mile!

April 07, 2024

Everything was explained well, and I was comfortable waiting there while further unanticipated work was done More

by K3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Matthews
Report | Print
Apr 13, 2024 -

Jaguar Land Rover of West Columbia responded

We appreciate your 5* review for Tom, he is one of the best!

April 07, 2024

I wasn’t happy with the bait and switch with my prospective purchase of tires. More

by benitaj6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike - Service dept. 2 stars
Report | Print
Apr 13, 2024 -

Jaguar Land Rover of West Columbia responded

H Benita, please give me a call at 443-828-1622, we are eager to resolve your concerns.

April 05, 2024

Tom provided excellent service and took care of me. Thank you for the great loaner while my care was serviced. More

by CD Edwards
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom in Service Department
Report | Print
Apr 13, 2024 -

Jaguar Land Rover of West Columbia responded

Hi Mr. Edwards, we are happy to have you and appreciate your review of Tom!

April 03, 2024

The service provided was swift and efficient. The communication was constant and welcomed. The timing of everything was perfect. More

by PROBINSON7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Engle
Report | Print
Apr 04, 2024 -

Jaguar Land Rover of West Columbia responded

We appreciate your stellar review of Mike, and will share your feedback with him!

April 03, 2024

There’s been a big change in customer service for the better. I was very pleased with my experience this time. More

by jessicamaile
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of these. I worked with service
Report | Print
Apr 04, 2024 -

Jaguar Land Rover of West Columbia responded

We are happy you can feel the shift, and thank you for your amazing review of our service team!

March 31, 2024

This was my first time at Range Rover of West Columbia. Everyone we dealt with was so friendly and courteous...Mike was amazing. More

by LS12603
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike and Tom
Report | Print
Apr 04, 2024 -

Jaguar Land Rover of West Columbia responded

Thank you for coming in and complimenting our service staff, we hope to have made another loyal customer!

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