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Jaguar Land Rover of West Columbia - Service Center

Clarksville, MD

4.8
300 Reviews

300 Reviews of Jaguar Land Rover of West Columbia - Service Center

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April 29, 2024

Tom Matthews is one of the best service advisors I’ve had in the last 10 years. He’s a good employee, a good listener and an even better man. More

by ArmyRanger82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Matthews
May 13, 2024 -

Jaguar Land Rover of West Columbia responded

Thanks for this stellar recommendation of Tom in our service department

April 28, 2024

The service from the dealership was excellent. they serviced the car and gave it a courtesy wash. awesome job More

by ARROBEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank, Michael Engle
May 13, 2024 -

Jaguar Land Rover of West Columbia responded

Our West Columbia team makes every effort to create noteworthy customer service, thank you for this review!

April 27, 2024

Excelent service, I used to go to Annapolis West Columbia is much better. Very good customer servoce. More

by jbjpearl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Engle
April 25, 2024

Car was scratched upon return and was ignored about it. Also dealer didn’t want to look at car even though I had an issue. More

by jewelynh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Engle
May 13, 2024 -

Jaguar Land Rover of West Columbia responded

Please give us a call at 443-828-1622 to discuss this

April 25, 2024

The service department has always been excellent. I have had a choice to go elsewhere but haven't needed to. They are exceptional. More

by KWASIKUMAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Engle
May 13, 2024 -

Jaguar Land Rover of West Columbia responded

We appreciate the excellent feedback

April 24, 2024

Very good . I would come back any day . Good customer Serivice. G h h h h More

by chathuradines
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
May 13, 2024 -

Jaguar Land Rover of West Columbia responded

Thank you for leaving us this review

April 23, 2024

Great service from Mickael. However, it still remains the worst of 3 Jaguar dealers I have dealt with. More

by Rusty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Engle
Apr 23, 2024 -

Jaguar Land Rover of West Columbia responded

Thank you for giving us a chance to improve. Please give me a call at 443-828-1622 so I can get more details on your experience!

May 13, 2024 -

Jaguar Land Rover of West Columbia responded

Rusty, we are always looking to improve. Please give me as call at 443-828-1622

April 22, 2024

Tom is fantastic! A true professional. He follow follows up and keeps me informed and updated More

by BRIANMANOTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Engle
May 13, 2024 -

Jaguar Land Rover of West Columbia responded

Thanks Brian, we are happy to hear that!

April 15, 2024

Good communication from the start and this is my first time at the dealership. I am impressed with their service at this time. More

by mjones4489
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Reid
May 13, 2024 -

Jaguar Land Rover of West Columbia responded

That's good to hear- our West Columbia team has changed management and direction, we are happy you found a noteworthy difference!

April 13, 2024

Great Customer service! They keep you posted throughout the process and seek your approval before doing anything. I just love going there. More

by Murielle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arnold Osei-Bonsu
Apr 13, 2024 -

Jaguar Land Rover of West Columbia responded

Thanks Muriel for this great review, come back anytime!

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