Jaguar Land Rover of West Columbia

Very professional The service was very professional and prompt, Tom was very friendly and explained things clearly to me They had a loaner car already arranged and the The service was very professional and prompt, Tom was very friendly and explained things clearly to me They had a loaner car already arranged and the detail they performed was fantastic. More

Service My visit was for an oil change and Jim was amazing. He was a little under the weather that day and really not feeling well. However, the best servic My visit was for an oil change and Jim was amazing. He was a little under the weather that day and really not feeling well. However, the best service experience I have received thus far since I have been coming to the dealership. Premier customer service is what I experience. More

Wonderful service department! I highly recommend their service department as they are transparent, honest and efficient. They provide a loaner car if needed and they stay in touch I highly recommend their service department as they are transparent, honest and efficient. They provide a loaner car if needed and they stay in touch with you re the progress of the service appt. It’s clear that they value their customers and they offer top notch service! More

To the point and, pleasant and professional As someone new to Land Rover, My wife and I found found our salesperson, Larry Seiler, to be courteous, extremely knowledgeable , and helpful. We had As someone new to Land Rover, My wife and I found found our salesperson, Larry Seiler, to be courteous, extremely knowledgeable , and helpful. We had no reason to check out other Dealerships. We test drove every vehicle and Larry showed his expertise relating to every model. We purchased our car on a Sunday and the process was fluid. John in the Business Office was pleasant and efficient. We are looking forward to a lasting relationship with Land Rover of West Columbia More

Always a great experience! My salesman, Steffan, was extremely knowledgeable, professional and helpful. PJ always makes sure I am well taken care of when I bring my truck in fo My salesman, Steffan, was extremely knowledgeable, professional and helpful. PJ always makes sure I am well taken care of when I bring my truck in for service. I am given always given a loaner to drive while vehicle is at the shop. Thanks, guys! I love my discovery! More

Great Experience Leasing Range Rover Sport This was my second leased Range Rover from this dealership with Steve putting together the deals. Steve worked hard to explore all options in getting This was my second leased Range Rover from this dealership with Steve putting together the deals. Steve worked hard to explore all options in getting me in the vehicle I wanted and made it a reality. He is able to do this because of his high level of knowledge of the vehicle, inventory, financing, etc. Steve always goes the extra mile and makes me feel he is on my side to get me the right vehicle and best deal in a no-nonsense and friendly manner. I have bought / leased many cars from many dealers over my years and can honestly say Steve has worked the hardest of any of them to earn my repeat business and trust. More

New Car Buying Stephen, Larry, and Greg were fantastic to work with on purchasing my Range Rover. They were upfront, knowledgeable, and had all the cars ready to go Stephen, Larry, and Greg were fantastic to work with on purchasing my Range Rover. They were upfront, knowledgeable, and had all the cars ready to go. I cannot say the same about the other dealers in the Washington DC area. When I asked to see certain cars such as a V6 dynamic I was told Land Rover doesn’t make a V6 Dynamic etc. the only way to get a V8 is order a Dynamic. The other dealers didn’t have a broad of inventory either. If you want a good deal it is worth the drive to Columbia, MD. Real estate cost are cheaper out there so they can better pricing. More

Very poor service personnel I like the dealership, but your service personnel need to improve their hostile attitude toward customers of color. Their negative tone of voice plus I like the dealership, but your service personnel need to improve their hostile attitude toward customers of color. Their negative tone of voice plus the over charging of customers for minor service work has made me to wonder if I should take my car to your dealership anymore for service. I will recommend friends and relatives to your dealership for sales, but not for service. More

Poor treatment This dealership has issues communicating with customers. I tried to be patient and look the other way but the service people here clearly have issues This dealership has issues communicating with customers. I tried to be patient and look the other way but the service people here clearly have issues with people like myself. African American Male. Constantly not following through with what they told me is a problem. I was told to come out yet again this morning but first requested a call to make sure I didn’t drive out again to no loaner car that fits me. I guess in 6 days they didn’t have a velar or similar size loaner come back in. Odds of that are slim and none. They just decided to push my needs down the list. My transmission is having issues. One would think this would be important but not to West Columbia. This dealership is horrible. This type of treatment is why I decided to not buy two cars from them and went elsewhere. More

They are on it. PJ took very good care of my issue I had regarding my door clip. It is now fixed and I am very happy not to have to think about it. PJ took very good care of my issue I had regarding my door clip. It is now fixed and I am very happy not to have to think about it. More