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Jaguar Land Rover of West Columbia
Clarksville, MD
392 Reviews
Visit Jaguar Land Rover of West Columbia today, where nobody beats a Jim Coleman deal! We have a huge selection of Land Rover vehicles including LR4, Range Rover, Range Rover Evoque, and Range Rover Sport. If you are looking for a pre-owned vehicle, then you have come to the right place. We have a wide selection of pre-owned vehicles all of which have the high level of quality that you should expect from us. If you are looking for Jaguar and Land Rover parts or service, then we can help you out there too. We have been operating in Clarksville for over 14 years, and we vow to always treat our customers as honored guests in our showroom. We serve all the surrounding areas including Ellicott City, Baltimore, Silver Spring, and Columbia.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 392 reviews
June 16, 2010
A recent morning, I had to make an unplanned visit to dealer. Service manager listened to my description of problem and arranged for a tech to immediately check car's computer for stored codes. Tech de dealer. Service manager listened to my description of problem and arranged for a tech to immediately check car's computer for stored codes. Tech determined battery was likely cause of problem and installed a new one. I was in/out in about an hour....which included unpacking and repacking a very full trunk! Willingness to help in an ''emergency'' situation was outstanding. Tech was careful with all that he took out of trunk (I re-packed it) and he explained how battery was the problem. Previous visits to this dealer for routine service have also been pleasant. I'll continue to bring my business to them....and recommend them to others. More
by JSGeo
Employees Worked With
Curtis F. (Svc Mgr); Jerry (or Gerry?), Tech
May 31, 2010
My experience with the staff at Jim Coleman Land Rover was actually pleasant and stress free. Not something one can say when purchasing a car. I don't like going to dealerships and I don't like talking was actually pleasant and stress free. Not something one can say when purchasing a car. I don't like going to dealerships and I don't like talking to salesman. The initial contact which was the receptionist (unfortunately I forgot her name)was very pleasant and professional. She directed my call to Artie (salesman)who was professional, attentive and friendly. During my visit, I was asked by at least 3-4 other people in the dealership if I was being helped. After we came to terms with a proce,the rest of the process went like clock work. Jeanne and Jeff processed the necessary paperwork sent me on my way. Customer service is not always measured by what you see. It is the things that are done when the customer is not there. There was an issue with the vehicle mirrors that had to be fixed before I would agree to terms. This was Saturday night and service is gone. Steve and Artie promised me they would make arrangement to have this done @ their Infiniti dealership the following week. There was nothing written just a handshake. They made the arrangements and that is where I met Dennis who provided me with great service with fitting me in and fixing the problem. Friendliness is something that cannot always be taught. The staff at Jim Coleman I believe is genuinely friendly. Everyone I encountered was professional and eagar to help. Artie, who I spent the majority of time with made the process very comfortable and stress free. He is one salesman that I would talk to when I want to buy another car. More
by nsd10300
Employees Worked With
Steve Kenly, Artie Benthall Jeanne Durkin, Jeff Packer ,Dennis Moore
