Jaguar Land Rover of West Columbia

Tom Matthews made the service experience outstanding. Quick appointment and turnaround with great results. Performance of my evoque excellent Quick appointment and turnaround with great results. Performance of my evoque excellent More

I appreciate the time and attention that Tom always provides! I always walk away knowing exactly what I need to know to maintain the health of my car.. provides! I always walk away knowing exactly what I need to know to maintain the health of my car.. More

WOW. Where do I begin? My husband and I were interested in a vehicle at this dealership. On Wednesday 10/19, my husband called to inquire if the car wa Where do I begin? My husband and I were interested in a vehicle at this dealership. On Wednesday 10/19, my husband called to inquire if the car was still there/available, and also what the out-the-door price would be. Initially, we were told over the phone by Nick D. the entire price (including all fees) was the price we were seeing online. My husband asked several times “Are you sure that is the correct price?” to which the answer was always yes. Ultimately, we received an email shortly after saying “My apologies, I have been here less than 30 days and was unsure of the actual price of the vehicle. The out the door cost will be higher”. Either way, my husband and I were still interested in the vehicle and made our way from Virginia to Maryland to see it. We saw the vehicle that evening, test drove it, and talked numbers with a salesperson by the name of Arnold. Since it was getting late and they were about to close (also had our 3 month old daughter with us and needed to head home), we asked them to please send over a credit application that we could fill out the next day and send back to them online. The following morning we received and filled out the credit app, and promptly sent it back to them. Thursday and Friday (10/20-10/21) we continued to go back and forth with the financing numbers/monthly payment and finally came to an agreement with Aaron (finance manager). Since we live about an hour and a half away and both work under the week, we agreed to come on Saturday to get the vehicle and sign paperwork. The finance manager said there would be no issue holding the vehicle, and my husband even offered to pay a deposit as well. As we were leaving Saturday to make our way to Maryland (and make sure we would make it with plenty of time to spare before they close), we texted our salesperson Arnold to say we were on our way, to which we received the response was “I'm going honest with you, there's a customer here buy truck right now.” We promptly called the General sales manager Chad to see what was going on as we were in disbelief that they were selling the vehicle we already agreed to pick up that day. Essentially he was of little help. He said he would look into the matter, quoted “Murphy’s law” regarding the sales team, however never called us back. It is BEYOND ridiculous and disrespectful that we went to so much effort to visit the dealership, fill out a credit application, HAVE OUR CREDIT RAN and have an approval, agree on the deal just to have the car sold essentially from underneath us. We were not even given the courtesy of a phone call to let us know someone else was looking at the car even though so many people from the sales team knew of our pending deal. This is a disgusting way of doing business, especially from a JLR dealership. I would’ve expected this kind of shady behavior from something like Facebook marketplace or Craigslist, but not a “luxury” dealership. More

Unfortunately, I had a very poor experience with this dealership once my Land Rover Discovery was beyond the 50K warranty period. I had some bad luck with my vehicle and needed a waste gate solenoid and dealership once my Land Rover Discovery was beyond the 50K warranty period. I had some bad luck with my vehicle and needed a waste gate solenoid and other items fixed. The Asst. Service Manager would not listen to my concerns and refused to offer any discounts or concessions. I took my car back and was charged over $200 for the inspection. This was disappointing as I had been a previous customer of the service department to get oil changes, and some other items looked at (the former service adv had left unfortunately). I felt extremely unvalued as a customer and that a quick sale was the only priority. Fortunately, I found the amazing service department at Annapolis. Even though it was over 40 miles further for me to drive, it was worth every penny. My service advisor gave me a 10% discount on over 2K of repairs, was extremely courteous and listened to my concerns. His forward thinking and customer service orientation earned the service department a loyal customer over the next two years. I finally traded my vehicle in this year at 100K miles as the repairs were getting too expensive and timely to maintain. If I ever bought another Land Rover again, I would ensure to get an extended service warranty and would definitely only go to the Annapolis dealership to buy and service my car. More

They show vehicles on hand on your website but when you contact them they do not have vehicles in the dealer. I tried multiple dealers and they claim to have the vehicles on the website but you contact the contact them they do not have vehicles in the dealer. I tried multiple dealers and they claim to have the vehicles on the website but you contact them and all they do is try to get you at the dealer to try to sell you something else. !!!LOOKS TO ME LIKE FALSE ADVERTISING!!!!. I want a vehicle that I can take home, not ordering something that is going to take months to get. Thanks. More

Took the 2hr drive from Delaware as was satisfied. Was told I won’t be disappointed and was not. Got there after the dealership was closed due to traffic, the price we spoke about was honored and was in a told I won’t be disappointed and was not. Got there after the dealership was closed due to traffic, the price we spoke about was honored and was in and out. No extra sales pitches. One of the best experiences. More

Well, at the beginning of the sale we agreed on something and they end up doing something different. I wouldn’t recommend anyone to come to this dealership. Greg stated that the would back up his employee si and they end up doing something different. I wouldn’t recommend anyone to come to this dealership. Greg stated that the would back up his employee since he has known him for 5 years taking upon consideration that I had text messages of the stuff that was supposed to be taking care of. I did have a great experience with Tom and Ashley at their Service Center. More

They were prompt and efficient. They were very prompt on taking my car and servicing. Very courteous and polite. The service was very prompt. The place was very clean, will have my c They were very prompt on taking my car and servicing. Very courteous and polite. The service was very prompt. The place was very clean, will have my car service there any time. More

Very satisfied with the care and service you provide. I would recommend Jim Coleman with no hesitation. Very caring treatment and concern for customers. Thank you would recommend Jim Coleman with no hesitation. Very caring treatment and concern for customers. Thank you More

I brought my car in for annual maintenance and it needed a new battery. I have a 2015 Range Rover Sport. My service manager was Tom Matthews. He was so nice, knowledgeable and helpful. I easily received a l a new battery. I have a 2015 Range Rover Sport. My service manager was Tom Matthews. He was so nice, knowledgeable and helpful. I easily received a loaner because of the virus. My car was serviced to perfection and no problems with the loaner. Thx!!! More