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Jaguar Land Rover of West Columbia

Clarksville, MD

Overview
Employees
Reviews
Vehicles
4.7
394 Reviews
Visit Jaguar Land Rover of West Columbia today, where nobody beats a Jim Coleman deal! We have a huge selection of Land Rover vehicles including LR4, Range Rover, Range Rover Evoque, and Range Rover Sport. If you are looking for a pre-owned vehicle, then you have come to the right place. We have a wide selection of pre-owned vehicles all of which have the high level of quality that you should expect from us. If you are looking for Jaguar and Land Rover parts or service, then we can help you out there too. We have been operating in Clarksville for over 14 years, and we vow to always treat our customers as honored guests in our showroom. We serve all the surrounding areas including Ellicott City, Baltimore, Silver Spring, and Columbia.
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12500 New Car Drive

Clarksville, MD

21029

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Showing 394 reviews

April 08, 2024

Tom is always a pleasure to work with. Great communication and ensures repairs are completed in a timely manner. More

by TKJOHNSON1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom in Service
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Apr 13, 2024 -

Jaguar Land Rover of West Columbia responded

Hi Tk, we appreciate you leaving Tom this outstanding review, he does go the extra mile!

April 08, 2024

Nice group of guys. Would definitely recommend to others. Nick was awesome. Thx again fallas. More

by pclightening
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick, Arnold Osei-Bonsu
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Apr 13, 2024 -

Jaguar Land Rover of West Columbia responded

Good to hear that our team approach is valued, we thank you for your review!

April 07, 2024

Everything was explained well, and I was comfortable waiting there while further unanticipated work was done More

by K3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Matthews
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Apr 13, 2024 -

Jaguar Land Rover of West Columbia responded

We appreciate your 5* review for Tom, he is one of the best!

April 07, 2024

I wasn’t happy with the bait and switch with my prospective purchase of tires. More

by benitaj6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike - Service dept. 2 stars
Report | Print
Apr 13, 2024 -

Jaguar Land Rover of West Columbia responded

H Benita, please give me a call at 443-828-1622, we are eager to resolve your concerns.

April 05, 2024

Tom provided excellent service and took care of me. Thank you for the great loaner while my care was serviced. More

by CD Edwards
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom in Service Department
Report | Print
Apr 13, 2024 -

Jaguar Land Rover of West Columbia responded

Hi Mr. Edwards, we are happy to have you and appreciate your review of Tom!

April 03, 2024

The service provided was swift and efficient. The communication was constant and welcomed. The timing of everything was perfect. More

by PROBINSON7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Engle
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Apr 04, 2024 -

Jaguar Land Rover of West Columbia responded

We appreciate your stellar review of Mike, and will share your feedback with him!

April 03, 2024

There’s been a big change in customer service for the better. I was very pleased with my experience this time. More

by jessicamaile
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of these. I worked with service
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Apr 04, 2024 -

Jaguar Land Rover of West Columbia responded

We are happy you can feel the shift, and thank you for your amazing review of our service team!

April 01, 2024

Fantastic experience working with Land Rover West Columbia. Arnold was extremely helpful - he went above and beyond to make the buying and trade-in experience pleasant. More

by APSPAGNOLI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Simone Durbin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arnold
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Apr 02, 2024 -

Jaguar Land Rover of West Columbia responded

We appreciate your feedback on the experience you had with our business, and thank you for your business.

March 31, 2024

This was my first time at Range Rover of West Columbia. Everyone we dealt with was so friendly and courteous...Mike was amazing. More

by LS12603
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike and Tom
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Apr 04, 2024 -

Jaguar Land Rover of West Columbia responded

Thank you for coming in and complimenting our service staff, we hope to have made another loyal customer!

March 29, 2024

While I experienced some “bumps” during the buying process, the dealership worked hard to make things “right” and live up to the reputation of their dealership and the brands they represent. In partic More

by dougcomer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Arnold, Tom, and Francis
Report | Print
Mar 29, 2024 -

Jaguar Land Rover of West Columbia responded

We are truly sorry about the experience you had with us, and are currently working on the concerns you raised on your vehicle. Please call me directly at 443-828-1622 to discuss how we can make this right

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