Jaguar Land Rover of Mission Viejo

BUYER BEWARE! Please do yourself a favor and never buy a used car from Jaguar Land Rover Mission Viejo. I purchased a used Audi A5 from them because you would a Please do yourself a favor and never buy a used car from Jaguar Land Rover Mission Viejo. I purchased a used Audi A5 from them because you would assume a large Main Brand Car dealership would be trustworthy. That is the main reason I would buy a used car from a large dealership and not from a private seller or little unknown used car dealership. It gives you piece of mind that they have done their due diligence on the vehicle they are selling you and if for some reason they missed something, they will make it right for you. That is definitely not the case with this dealership. Within the first month of purchasing my car, I had it in their shop twice for various problems that had arisen; one of them having to do with the oil. They did fix the few things wrong with it at no cost to me and told me that there was nothing wrong with the oil. Awesome of them right? Wrong! The oil light continued to come on after leaving the dealership so, I decided to take it to an Audi Dealership to see if I could get some real answers since it was their own brand of car. Come to find out, the entire oil pan was leaking oil from a stripped plug and needed to be completely replaced. A vacuum pump was leaking and needed to be replaced and it also had a blown motor mount that needed to be replaced. All of which is about $3400 worth of damage. Now you tell me if in the short amount of time I owned my car (less than two months) and the less than 1500 miles I had put on it, that these problems with it were brand new and not there before I bought it. Absolutely not! They were there prior to purchase 100%. So, I let Jaguar Land Rover know of the Audi Dealerships findings. They told me that I purchased the car “As Is” and that there was nothing they would do for me. I did purchase the car “As Is”, but with the understanding that they had done their FULL INSPECTIONS and due diligence on the condition of the car prior to selling it to me. Again, that is why I purchased from a large Main Brand dealership and for the specific reason that something like this couldn’t happen to me. It really seemed like the couple managers I spoke with wanted to help me out and take care of it. However, the final answer to not do anything to help me at all came down from the General Manager, SCOTT PAUL, who couldn’t even give me the decency to tell me himself when he is the one making the final decision on all this. So, now I’m stuck with a LEMON CAR from this dealership they sold me in good faith and have some very large repair bills to pay. Needless to say, do yourself a favor and NEVER do business with these people and this dealership! More

Love my 2018 Range Rover!! Love my 2018 Range Rover! My husband surprised me by getting me a new Range Rover for my birthday, having worked with Ronnie already on a previous pur Love my 2018 Range Rover! My husband surprised me by getting me a new Range Rover for my birthday, having worked with Ronnie already on a previous purchase made this experience more enjoyable. Ronnie, thank you for going above and beyond to make it such a great experience. The entire team worked with us to make it a smooth transaction. Just want to mention that this is my 3rd Range Rover purchase from Jaguar Land Rover Mission Viejo and I am and have been extremely happy with their sales, financial and service department. Highly recommend!! More

Excessive waiting due to misdiagnosed issue 4/2018: So, unfortunately, we have to update this review after slightly less than 1 month. The day after purchasing the vehicle from this dealership w 4/2018: So, unfortunately, we have to update this review after slightly less than 1 month. The day after purchasing the vehicle from this dealership we were alarmed that the Handsfree system did not work, nor did most of the speakers in the car. Additionally, we discovered that the audio balance had been moved all of the way to the front right corner of the car. Since the car was on the lot for several months, it's inconceivable to believe that the dealership didn't notice this issue. We immediately contacted Chris, who apologized and said he would take care of the issue once he could get ahold of whomever was in charge of that decision. As a side note, I'm not sure who they think doesn't know CA state law when it comes to buying cars, but when you have the potential for being accused of fraud through misrepresentation of a contract, you may want to ensure that the issue gets resolved quickly and efficiently. So, we get sent to a place called Audio Toyz Window Tinting in RSM. We talk with a guy named Billy. He diagnoses the issue as a blown AMP. Now, after speaking with another dealership directly, this was NOT their diagnoses, but hey, Land Rover sent us here, so we'll see. A couple of weeks go by because the part needed to be ordered. Part arrives at this Audio Toyz place and we waste 3 hours on our Monday (we don't live in the area) ONLY TO FIND OUT IT'S WHAT THE OTHER DEALERSHIP SAID IT WAS -- NOT THE AMP. So, now we are back to Chris and trying to figure out what to do. Billy tells us at 1pm that he will send over the Quote for the new needed item to Chris within the hour. At 3pm Chris says he's seen no quote. So, at 6:30pm we let Chris know that at this point it's a breach of contract and we need an answer within 1 hour or the issue gets escalated. It's not 7:15pm and NO ANSWER. So...we've been told to contact the GM, which is no issue, but that's just the start. We are hoping, since we praised this dealership a month ago, they will figure out an amicable solution QUICKLY and no further legal action will need to be taken. However, at this point, the run around just isn't going to happen anymore. Thank God we have legal counsel readily available, which makes the escalation much easier. Let's see what happens. HEY CHRIS --- WE ARE WAITING.... More

NICKEL AND DIME DEALERSHIP This is not a luxury service dealership its nickel and dime. They sold me a 2016 M6 that they said was in showroom shape and that they spent lots of m This is not a luxury service dealership its nickel and dime. They sold me a 2016 M6 that they said was in showroom shape and that they spent lots of money on the recon.Well that was a lie and the car needed many repairs days after purchase including power windows not working, missing parts, new coils and spark plugs. Spent 6 days in BMW shop right after purchase and the GM Scott took a week to call me after many emails to his web site and calls and messages left. This dealership did nothing to make this right they just ignored my calls..AWFUL! More

RR Sport Dynamic Great sales person (Ronnie), easy to work with and honest. Make sure you shop around for the best price and they will match it. Also the finance manag Great sales person (Ronnie), easy to work with and honest. Make sure you shop around for the best price and they will match it. Also the finance manager did a great job and fast processing the loan. More

Great salesman and professional service Overall, I felt the sales and service was great. Grant Ryder, specifically, was and has been friendly, helpful and professional. I feel I can call a Overall, I felt the sales and service was great. Grant Ryder, specifically, was and has been friendly, helpful and professional. I feel I can call at any time and know I will continue to receive good service. More

My new Velar My salesmen Alek was a true professional and worked for me during the negotiations phase of the deal. If your looking for a great dealership. Go to Mi My salesmen Alek was a true professional and worked for me during the negotiations phase of the deal. If your looking for a great dealership. Go to Mission Viejo More

Car buying made easy the team at Mission Viejo couldn't have been more helpful leading up to my purchase. Jonathan helped me through the process leading up to the my purc the team at Mission Viejo couldn't have been more helpful leading up to my purchase. Jonathan helped me through the process leading up to the my purchase and much of are discussions were through email. All my questions were answered in a timely manner. I was in and out of the dealership within two hours. 1 week later and I'm loving my 2018 Evoque. More

Art is the best Everything about Art is amazing, from his courtesy calls to his manners to the care he puts in every car he services. This is the third time I bring i Everything about Art is amazing, from his courtesy calls to his manners to the care he puts in every car he services. This is the third time I bring in my RR to get serviced and knowing that he’s the one handling it makes me sure the car will be up and running in few days, taken care of and ready to go again like new. Thanks Art!! More

Service Saved the Day (and the Defender) My Defender had a mysterious mechanical issue and I had to have it towed. I had run out of luck and patience with other service facilities so in a pa My Defender had a mysterious mechanical issue and I had to have it towed. I had run out of luck and patience with other service facilities so in a panic I told the tow truck driver to take it to the dealership in Mission Viejo. They arranged a ride for me and a slick rental, then diagnosed and treated my car expertly. I felt truly cared about and valued as a customer, and Matt took the time to explain the mechanical issues, answer my questions, and even make sure that my son was loaded up with snacks. His attention to detail and knowledge of my fairly unusual car will bring me back for everything from routine maintenance to major catastrophes. More