Jaguar Land Rover of Mission Viejo

Robert Shepard made it happen!!!! We had an amazing experience at Land Rover Mission Hills-due to the experience, knowledge, and customer service ability of our salesperson Robert Shep We had an amazing experience at Land Rover Mission Hills-due to the experience, knowledge, and customer service ability of our salesperson Robert Shepard! My son was looking for a car lease on a Discovery Sport, we found the car online at the Mission Viejo Land Rover and Robert was able to negotiate a fabulous deal for us, and we drove from LA to get the car. When we got to the dealership we realized that the car was missing an important feature that my son needed-totally our fault for missing this. Robert was able to find another car, upgraded from our original choice and made the deal happen!! His professionalism and determination resulted in our obtaining a great car, at a great lease price and we drove off as very happy customers! It was worth the long drive to deal with Robert and Mission Viejo Land Rover! A big thank you to Robert for making this happen!!!!! More

GREAT DEAL! AND GREAT SERVICE BY BOTH SALES AND SERVICE STAF GUSTAVO AND BRIAN REALLY HELPED ME WITH THE DEAL BOTH IN TERMS OF NUMBERS TO MAKE SURE I COULD RECEIVE THE BEST DEAL. AND THEY DID A GREAT JOB WITH S GUSTAVO AND BRIAN REALLY HELPED ME WITH THE DEAL BOTH IN TERMS OF NUMBERS TO MAKE SURE I COULD RECEIVE THE BEST DEAL. AND THEY DID A GREAT JOB WITH SAVING TIME FOR ME BY RUSHING THE DETAIL JOB. THEY EVEN OFFERED ANOTHER DETAIL SESSION JUST IN CASE I FEEL LIKE I WAS RUSHED THROUGH. I AM SO HAPPY WITH MY CAR. THANKS GUYS~! More

Check the gas tank The buying experience was what you would expect....not the most fun, but overall it is something you endure. The most disappointing item was that when The buying experience was what you would expect....not the most fun, but overall it is something you endure. The most disappointing item was that when we drove off we had less than a quarter tank of gas. We had to stop on the way home to fill up. If you buy here please check your gas tank before you leave and ask them to fill it up. I didn’t do either and it was a mistake to assume it would be filled up when you purchase a car. More

Gustavo doesn't follow up. Bought a Jaguar XK from them nine months ago. Flew to California to get it. Gustavo Vazquez said it should only take about an hour to finish up paper Bought a Jaguar XK from them nine months ago. Flew to California to get it. Gustavo Vazquez said it should only take about an hour to finish up paperwork, and gave me a list of things I needed. Not even close, five to six hours later we were finished. I had made a list and asked about items. He assured me everything was there. Nope wrong floor mats. They got me some others, that didn't match, but I accepted them - not much choice after you've flown out. Promised me full plane ticket reimbursement - got partial. They gave me a key fob that wasn't coded, but assured me it could be. Got back to Ohio. It couldn't be coded. 11 emails to Gutavo (some phone calls) and many promises by him that it was on the way- 6 months later I gave up & just bought a second fob (they're expensive) mailed the old one back to the manager along with a copy of all the emails and my receipt for the one I had to purchase. No response that way either. Don't expect anything from them unless you have it in writing and get it before you leave, but they are really nice while you're there. It is a great car! More

Scam!!!! Run Away!! Warning!!!!! DO NOT BUY HERE!!! This dealer can care less about their clients. Let's start off with the dealer rushed our whole deal, sent us a car Warning!!!!! DO NOT BUY HERE!!! This dealer can care less about their clients. Let's start off with the dealer rushed our whole deal, sent us a car to get us for about 75 miles away to purposely lock you into the deal so you won't want to Uber back home, the car was a disaster!!! The rep purposely opened the car doors every time to hide the fact that the 52 thousand dollar Jaguar didn't have key less entry, the head lights on the car are so light and there is no way to figure that out in a test drive during the day, the car had scratches that we found at the dealer which they acted like they did t know about it, when we showed it to them before leaving the dealership but all paperwork signed they didn't want to do anything for us but give us 100$ to go and fix it else where.... the car has other issues as well, like the steering wheel not changing the radio station ( they told us we don't know how to work the car lol...), the car engine RPM started going up like crazy after we turn off the car the same day we got it... the speaker on the driver side is making clicking noises.... are you kidding me?!?? I have bought cars from a Toyota to rolls Royce and never had such a bad experience. The whole experience was shameful, rushed, and full of them acting like they are standing behind their cars but in reality the min you get the car from them you are on your own. Don't waste your time and efforts just to get scammed, run away fast!!! I will never recommend any I know to buy here and will be suing this dealership for fraud and negligence on everyone's part from the rep to the manager. As a doctor I am in a complete shock that this dealership management is allowed to operate in such a low standard. More

Wonderful Experience Buying My New Range Rover Velar I was looking for a good reliable SUV style car. Alek worked with me and patiently showed me all the options and vehicles available. My eyes were upon I was looking for a good reliable SUV style car. Alek worked with me and patiently showed me all the options and vehicles available. My eyes were upon the new Velar. We eventually found one in the inventory. It was just what I wanted. This was the first Range Rover I have ever purchased. It's been fun driving and getting used to the total quality of this car. The Velar has many fantastic features, new touch-screen layout. Could not be happier. Great job Jaguar Land Rover of Mission Viejo! More

Friendly and Welcoming Staff We were looking for a good car for a long time and then we decided to go for a car which is a full package deal i.e performance, look, and price. That We were looking for a good car for a long time and then we decided to go for a car which is a full package deal i.e performance, look, and price. That is how we decided to go for Land Rover Discovery Sports and Jaguar Land Rover Mission Viejo gave us the best deal, we been to many other land rover dealers but the friendly way and response what we got from Jaguar Land Rover Mission Viejo was incredible. Especially Ronnie was too helpful with all our questions when we visited Jaguar Land Rover Mission Viejo he was also always available for us on phone, chat or email whenever we had any questions during this deal. More

First new Range Rover in a while.. I am a long time Range Rover driver and just purchased my third Range Rover from Robert Shepherd at Land Rover Mission Viejo. I visited the dealership I am a long time Range Rover driver and just purchased my third Range Rover from Robert Shepherd at Land Rover Mission Viejo. I visited the dealership multiple times over two years to drive the HSE (diesel), Velar, and Sport. I worked with Robert each time and asked tons of questions. He was very knowledgeable about the Land Rover product line and features, while also patient and professional, with no “hard sell” ever. Ultimately, I purchased the Range Rover HSE TD6. It’s an amazing vehicle with a butter smooth ride and transmission, and the sales process was easy and straightforward. I felt respected and valued throughout. Kudos to Robert and LRMV for their sales process. Nicely done. More

Easy and professional I'm super busy and decided to custom order my car. I worked with Brian Cameron and Chris Olivieri. I virtually did the entire transaction online. Wh I'm super busy and decided to custom order my car. I worked with Brian Cameron and Chris Olivieri. I virtually did the entire transaction online. When I came to pick up my car, the trade in process was painless and they made sure I knew and understood the features on my car. They even sent out an encore service a week later to make sure I hadn't missed any features and to answer any questions I might have. This was my best car buying experience yet. I'm 50 and have purchased many cars over the years. So this isn't said lightly. I absolutely love my new Range Rover, especially the massage seats and the apple car play! More

2019 Full Size RR SC Purchase (Lease) I recently purchased a 2019 LR Full Size RR SC @ Range Rover Mission Viejo through Alek Lekhtsikau and was extremely pleased with my overall experienc I recently purchased a 2019 LR Full Size RR SC @ Range Rover Mission Viejo through Alek Lekhtsikau and was extremely pleased with my overall experience. Alek made the process very smooth and remained in constant communication re: delivery of vehicle, buying (lease) process, and follow up post close. He remained professional and courteous at all times which was very much appreciated (no pushing and/or up selling). More